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Tile Installation reviews in Setauket

Real People ~ Real Reviews ~ Real Results

  • I cannot recommend Above & Beyond Carpenter and Mark Wirth highly enough. He has exceeded all our expectations and proven himself an expert carpenter and craftsman with high standards of quality, professionalism, honesty and customer service. In fact, I consider Mark to be a member of our family. It is very rare to find a contractor or any professional of his caliber.
    - Dan B.
  • Everything about the performance was to the highest standard and we were very pleased with the outcome. A year later we had Ian back to do tile work for our kitchen renovation project and, again, the work was excellent. We have complete confidence in him and would certainly have him back again!
    - Steven S.
  • It was done in a timely and professional manner. They addressed any problems head on, and made good on anything we questioned or preferred a different way, at no extra charge. I felt safe in their competent hands.
    - Janice T.
  • Mr. DeRosa and his assistant did a wonderful job. His suggestions were great and so was his workmanship, and the cost was reasonable. The tile work (walls and floor) is especially wonderful. I don't think that it gets any better than this. My master bathroom is beautiful.
    - Susan K.
  • Perfectly. Louis went above and beyond by fixing two sections of 2 by 4 that had been removed improperly. The tile work is beautiful. Every aspect of his work is done with precision and care. He was very careful to make sure nothing was tracked out of the bathroom. We are looking forward to our next project with him.
    - Mary E G.
  • Fantastic! We had the first bathroom semi-finished. We wanted to keep the wall paper and plaster walls as well as some of the tiles over the tub. Marz Tile replaced the tub (the real reason for the makeover), toilet, and sink, most of the tile and the tile floor. He was open with his opinions and guided us well. The second bathroom was a complete gut job. Marz Tile gave us new walls, new insulation in the outside wall, new glass shower doors, new floor, wall tile, shower, toilet, sink, and quartz shelf. It is positively gorgeous. I'm a stickler for perfection and I can't find anything wrong. Every grout line is perfect. I couldn't be happier with the work. Neat and clean, very clean work.
    - Grace B.
  • We went through the usual procedure of getting the
    quotes from different contractors for the renovations. I must say his quote was
    a little high but there were some who were even higher. We chose him because of
    his enthusiasm for the work and the way he discussed all the possibilities and
    the materials we could use. He spent a lot of time discussing and understanding
    what we really wanted and eventually we are very happy with what we have. i
    would like to say that in the master bathroom he misunderstood the way i wanted
    the tiles and before i could say anything he had ripped them out and laid them
    exactly the way i had envisioned. Both the bathrooms look very beautiful and
    everytime we look at them we bless him and his team.
    Carmine, his son and John are a very good team.
    Every morning they arrive punctually at seven thirty (you can set your watch)
    and spend a few minutes planning the day. They work very hard and
    conscientiously; they are meticulous and precise. Carmine makes every effort to
    be perfect and sometimes spends hours to get it right. 
    The one thing I really liked about him was that he
    accompanied me to the kitchen store, the tiles store and the bathroom store to
    choose and advised me what would go with something I really liked. He was very
    happy to share his knowledge and experience and would not hesitate to correct
    me.
    One the whole renovations can be pretty taxing but
    when you have the right crew it can be fun. I am already considering him for
    another project.
    We wish him all the very best!!!

    - Kumkum B.
  • Van go called and said he couldn't make the appointment, he had to take his child to the emergency room. He rescheduled for Monday, he will call me around 3:00 pm., so I can meet him at my house in 10 minutes since I already took off of work for the first missed appointment. I was not going to do that again. Well,   he never called on Monday and I sent a text to him asking if he was going to make it? There was no response. Now I just want a refund.
    - CAROL G.
  • I called Sergio for some phone advice. He said that he would be willing to come to the house and look at the floor. I told him that I was not looking for more tile work at this time. He said he understood that but was still willing to come. He came to my house in the late afternoon this past Sunday. He gave me some acid floor cleaner and told me to give it a try. If the cleaner did not work, he suggested that I contact "Stanley Steemer." I thanked him very much and offered to pay him for a service call. He refused payment of any kind! What a guy!












    h


    - Allen T.
  • This project was started over 2 years ago in 2012. Although the basic design that we selected was developed by Home Depot, we contracted with Setauket Kitchen and Bath because of their alleged excellent local reputation. We did not prefer the SKB design although their designer did tweak the H/D plan.

    The SKB designer was very helpful in helping us choose tile but mislead us as to granite choices. We wound up having to  pay extra for our granite selection. I also asked her twice to order me an extra cabinet touch up pen...she never did.

    The crew chief and assistant showed up to the job on time consistently. The chief's attitude could use improvement.

    When installing coat hook racks on the walls they were glued and nailed to the walls rather than screwed to the studs. When I questioned that decision, I asked the chief, "What if I ever want to take them down? "Not my problem!" was the reply.

    I purchased an expensive grout additive called "Boost." The assistant said that they generally did not use the recommended amount because application was harder. After prepping the grout, I noticed that only about 1 ounce (far too little) of Boost was mixed in. Later that day, half the bottle was gone, probably poured on the ground. I believe that that practice was unprofessional and deceptive. 

    Without asking, chief drilled a hole in the new casing for an abandoned alarm wire. When I complained, chief said "Too bad!"

    During construction, a lot of basement items were moved, covered with dust and not replaced or cleaned.

    During construction, my old refrigerator was moved to my dining room for use. After completion, the chief wanted to adopt my fridge for his garage. I said, fine. Upon his removal of my refrigerator he did not put a cart or rags under the unit. this caused permanent scratches on my D/R hardwood floors as well as my brand new floor tile and oak saddle. THESE PROBLEMS STILL EXIST EVEN OVER TWO YEARS LATER! I have called the owner many times over the past two years concerning these unresolved problems. His response has been consistently unsatisfactory.

    BOTTOM LINE: The kitchen is done and looks okay. The floor problems still are there and I am not sure if they will ever be resolved. I believe that many of the problems were caused by "not respecting the job."

    On 7/15/14 I returned a call Dennis Lynch because I'm sure that he wanted to speak to me. He called me back to complain about this review. He was livid! He asked me if I was trying to put him out of business? I replied that I was only trying get some service, after 2.5 years. He then said "get someone else to clean your floors" , and then hung up on me! I've never been hung up on before. I will not call him back.






















    racksuseith
    - Allen T.
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Tile Installers in Setauket

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