Universe Home Services

A 431 Reviews

Founded 1954 • Angie's List since January 2006

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Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Licensing

Licensed
Bonded
Insured
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Hours

Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 4:30 PM

Company Contact

3782 Merrick Rd

Seaford, NY 11783

Description

Since 1954, Universe Home Services has been proudly serving the Nassau County community and customers throughout the entire region. With Universe Home Services, one call solves it all! Their highly trained technicians offer everything from heating and air conditioning to plumbing to appliance repair and electrical services on Long Island and beyond. Whether you’re dealing with an inefficient heating system, a noisy air conditioner, clogged toilet, broken dishwasher, or outdated electrical service panel, you can get the fast, affordable service you need with Universe Home Services. They go above and beyond to ensure that you’re completely satisfied with the quality of their work, offering service guarantees and parts and labor guarantees on new HVAC installations. As a family owned and operated company, Universe Home Services believes in top-quality customer service. They always treat you and your property with respect, working quickly, cleanly, and efficiently to minimize your inconvenience and leave your home in pristine condition. With more than 60 years of experience under their belt, and a commitment to unmatched quality, honesty, and expertise, Universe Home Services is the trusted name for heating, air conditioning, electrical, plumbing, and appliance repair on Long Island and beyond! Call today!...

Verified Reviews

431 Total Reviews
Reviews by Rating
A Rated
349
B Rated
35
C Rated
12
D Rated
9
F Rated
26
Read reviews by category
appliance repair (282)hvac repair (163)plumbing (86)water heater repair and installation (37)electrical (18)small appliance repair (14)drain cleaning (12)gas leak repair (7)appliance store (4)well and water pump (4)generator repair (2)chimney repair (1)
Showing 1-10 of 431 reviews
A

RATED

10/28/2020

Universe Home Services was great. They did Pipe installation for us

DESCRIPTION OF WORK
Pipe installation

CATEGORY appliance repair

COST $180

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/24/2020

SERVICE PROVIDER RESPONSE

Good morning sir.... we are delighted that you are happy with the work we did for you. Just to let you know besides plumbing we also do Heating, AC, Electrical, Appliances and Home Filtration.... Again, thank you.....
F

RATED

10/06/2020

FALSE ADVERTISING!!!!!!!!! They say they offer services to all of Nassau County send out advertisements but do not offer technicians to repair appliances don't waist your time.

DESCRIPTION OF WORK
Requested Appliance Repair

CATEGORY small appliance repair

WORK COMPLETED ON 10/06/2020

SERVICE PROVIDER RESPONSE

Good afternoon.... We do offer our services to Nassau County, but we do limit the areas for appliances. The representative advised you of this and I am sorry you are upset.
F

RATED

09/21/2020

I didn't even get the courtesy of a response to my inquiry.

DESCRIPTION OF WORK
Microwave oven repair

CATEGORY small appliance repair

WORK COMPLETED ON 09/21/2020

SERVICE PROVIDER RESPONSE

I do not see any requests from you, when did you send this in?
A

RATED

09/02/2020

Since this was an emergency (we were concerned that the pipe might crack with no support) we went with Universe as that was the first company we contacted. The service manager (Tommy) sent over a tech (Nick) within 2 hours. Nick proceeded to remove 20ft of old pipe and replaced with new PVC and new support straps. The job took about 5 hours including the assessment and cleanup. The service was per...

DESCRIPTION OF WORK
Waste line straps snapped causing cast iron pipe to seriously sag.

CATEGORY appliance repair,plumbing

COST $2,700

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/02/2020

SERVICE PROVIDER RESPONSE

Good morning... Thank you for your kind words, we take pride in the work that we perform. I forwarded your message to Tommy to get in touch with you, I know he sent you an email since he could not reach you by phone. Again, thank you.
C

RATED

07/19/2020

It’s still having same problem and he needs to come back

DESCRIPTION OF WORK
Washing machine didn’t spin

CATEGORY appliance repair

COST $264

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/19/2020

SERVICE PROVIDER RESPONSE

I am sorry you are having an issue, please call into the office to make an appointment... Thank you
B

RATED

07/07/2020

It was good, we were surprised that the toilet seat wasn't as steady as it supposed to be.

DESCRIPTION OF WORK
They put in a new toilet.

CATEGORY plumbing

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/07/2020

A

RATED

06/27/2020

Very professional work. Problem was diagnosed and fixed.

DESCRIPTION OF WORK
Repair a leaky toilet

CATEGORY appliance repair,plumbing

COST $500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/08/2020

SERVICE PROVIDER RESPONSE

Good morning, thank you for posting this positive review. Customer satisfaction is our main goal.
A

RATED

06/21/2020

Very well. He was polite and respectful. He explained what the problem might be before he did the work and then explained what he did.

DESCRIPTION OF WORK
Fix ductless A/C system

CATEGORY appliance repair,heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/21/2020

SERVICE PROVIDER RESPONSE

Good morning.... Thank you very much for the positive review... One of our main Core Values is customer satisfaction. We are also here for you for heating, plumbing, electrical, appliances and water filtration. Again, thank you!
A

RATED

06/10/2020

Service tech was outstanding. I felt it took to long for them to get back to me after I made a request on line. Very expensive. I could have purchased exact same parts online for $60, they charged me $525 plus the service call.

DESCRIPTION OF WORK
Central A/C fixed

CATEGORY appliance repair,heating & air conditioning/hvac

COST $650

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/10/2020

A

RATED

06/08/2020

This is the second time I have used this company and was completely satisfied both times. This time was during this crazy virus. Russ B was very polite and professional from start to finish. He explained all the steps he was taking to ensure my protection as well as his own and made me completely comfortable that safety and sanitation were a top priority. He took the time to explain all details in...

DESCRIPTION OF WORK
Service was prompt, Cleanup complete.

CATEGORY drain cleaning,generator installers

COST $2,600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/01/2020

SERVICE PROVIDER RESPONSE

Good morning, thank you very much for this positive review. We pride ourselves in Customer Satisfaction and also in Pride In Their Work, which are just some of our Core Values. We are very lucky to have Russ on our team. We are also here for Heating, AC, Electrical, Appliance and Water Filtration needs.... Thank you again.

Services Offered

Air conditioning repair & installation, heating repair & installation, HVAC maintenance, appliance repairs, general plumbing, drain cleaning, fixture plumbing, water filtration systems, water heater installation & repair, electrical services, bathroom & kitchen electrical remodeling

Services Not Offered

Ask for details

General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
Yes
Warranties
No