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Window Replacement reviews in Schenectady

  • A
    Overall I am very pleased with the work that was completed. The windows themselves are fantastic and Jared was very responsive and professional with quotes and responses to questions...many questions. This was a lot of money, but worth it considering the other windows I was quoted and their prices. Some smaller issues with interior damage to parts of my house during the install, as well as a not so great finish on some trim work. However, they did come back and fix the trim work at my request and I am now satisfied. I would definitely hire them again. Any issues I have pale in comparison to those I have had with other contractors. The job was performed on schedule, without much hassle on my part, and they did a good job of cleaning up at the end of every work day. A small hiccup on a couple windows caused a delay, but they reordered and came back to install the replacements. Nothing that concerned me much and I understand that it happens sometimes. I am glad I chose R.M. Pena and have already recommended them to others.
    - Travis C.
  • F
    What a mistake we made putting our trust in Total Home Solutions of NY, LLC (THS). Never in all of my years of working with contractors have I had such an unfortunate experience. Work began on our house without proper permitting and without a certificate of insurance- both required by law. Work completed did not meet code as determined by both a licensed architect and the local town code enforcement officer. The code officer outlined the steps necessary to make our house a legally inhabitable space, but THS failed to assume full financial responsibility to make it right. We had to pay out of pocket for what is essentially the price of the original contract to fix these issues ourselves. THS has not returned any credit for our substantial out of pocket expenses to bring their work up to code and has not reached out to resolve the issue. It shakes me to the core that people and their companies can sleep at night with this type of behavior. Based on our family's experience I WOULD AVOID THIS BUSINESS UNDER ALL CIRCUMSTANCES.
    - Gerald C.
  • A
    Great! They came one day and did the inside work for the skylights - it was raining that day - and did all the rest of the work the next day. Very impressive. They cleaned the site very well at the end. Very respectful, courteous, professional, and the quality of the work was excellent.
    - Nancy D.
  • A
    Fast service. Sean was dedicated to the job and went above and beyond. The job took 8 days from start to finish to remove the wall, move the electrical that was in the removed wall to another location, sand the ceiling, close the portion of wall that was open due to the removal, and put a hard wood strip in between the carpet of the living room and the tile of the kitchen. Though it was the most expensive quote we got for the job, I am sure the adage "you get what you pay for" applies here. Communication was on point via email and any changes were addressed in writing. They are a long standing company with a great reputation and are fully insured. Would use again.
    - Aja T.
  • A
    Brad and his team did a complete Kitchen remodel for us. They installed new tile flooring, new cabinets did drywall replacement, installed overhead lights and under cabinet lights, installed new outlet boxes and wired them, relocated appliances and installed them, changed out the kitchen window and installed molding. I would recommend Bischoff Remodeling Inc to anyone. My wife and I are very satisified with the final results
    - Dabien F.
  • D
    I contracted RM Pena to replace six windows as a rough install. My expectation was that we would have new windows with little additional work required. I was disappointed. First, I experienced difficulties with the cleanliness of the workers and had to shampoo carpets after the "install day." They did not protect the carpets in any way, and I returned from work to witness the workers entering/exiting on a winter day, no carpet protection, no boot wiping or covering. More importantly, after the project was finished, the interior molding on the new windows was very far removed from the walls. I contacted them and, to their credit, they apologized for the carpets (no offer to pay for cleaning) and tried to correct some of the molding issues. The principal came to my home to review my continued complaints, but the ultimate solution was unsatisfactory... when I prepared to repaint the interior walls of one of the involved rooms, which involved moving some furniture (that they clearly didn't move during the install, but which they should have, since I was paying for a rough install), I saw extremely large gaps between two of the new window moldings and the walls (photo attached, not sure how well it will view). I elected to fix these issues myself with a lot of caulk and careful painting, as my repeated requests to remedy problems were met with nice manners but no thorough assessment and remediation plan. Additionally, the caulking on the outside of the house was obviously very hastily and unevenly applied... it is a color that matches the window frames, but not the siding. Imagine running your finger down the side of your exterior window frames with a different color that gets well onto the siding... it looks ridiculous, and I'll have to spend more time fixing that. Given the reviews I had read, and the price I paid, I expected more. I was left feeling that it was a rush job, and I was not happy with the result or the post-install remediation. The windows themselves, I am happy to say, seem to be of excellent quality.
    - Brian M.
  • D
    We hired BK Masonry two years ago (April 2016) to seal the exterior of one side of our basement. We had already sealed/waterproofed the entire interior, but were still experiencing some leakage. Due to the excavation necessary to perform the work, we decided to replace the concrete patio by the backdoor and the sidewalk to the driveway. We also decided to include a much needed basement window replacement (5 windows). Bernie quoted and performed the work for $9800. The work was performed in a reasonable amount of time (about 1 week). We thought the price was fair based on the amount of excavation necessary to access the exterior of the basement wall. At the time of completion, we were pleased with the results. The windows were a definite improvement and the new sidewalk and patio seemed good at the time. Since then (past two years) we've had no leakage in the basement and the windows are fine. However, the concrete patio and sidewalk surfaces are deteriorating rapidly (see pictures). The surfaces are flaking over large areas and significant pock marks are developing. I called Bernie about 3 weeks ago to discuss the issue with the concrete. His response was to immediately blame the condition of the concrete on our use of ice melt during the previous two winters. I explained that the deterioration was much more dramatic than salting could explain. Other concrete (not replaced by BK Masonry) in the front of the house has been there for decades and still doesn���t show this type of flaking and rapid deterioration. I asked for him to come by and take a look at it and he said he would have to get back to me to check his schedule. About 5 days later, I had not heard from Bernie and called again, and he then agreed, hesitantly, to come by sometime on the weekend to take a look at it. Since he couldn���t set a specific date or time, I asked him to call ahead to make sure we were home. He came by on Sunday but didn���t call ahead, so we were not home at the time. He then called us and reiterated his belief that the damage to the concrete was solely due to the use of ice melt over the last two winters. He told us that we can���t use salt or ice melt, which is a ridiculous statement considering we live in upstate NY. Even if that were the case and actually his belief, he did not once warn us or tell us we shouldn���t use ice melt and needed to put protectant on the concrete. Based on research we���ve conducted and the physical status of the concrete deterioration, I belief the most likely cause of the rapid flaking of the concrete surface is a too high water concentration of the original concrete when it was poured. Using ice melt probably exacerbated the deterioration but was by no means the cause. Ice melt and salt are used regularly throughout the capital region, and if that caused rapid deterioration as we have the roads and walkways would be in much worse condition than they already are. We are very displeased with not only the condition of our concrete but with Bernie���s reaction and response. From the very beginning he has not once accepted, or even admitted to the possibility, that he incorrect mixed and poured the concrete for our patio and sidewalk. He continues to blame us for the use of ice melt as the sole reason our concrete has deteriorated so dramatically. The only thing he has done was to offer to provide a quote for the repairs. It has been two weeks since he said he would provide a quote and we have not heard anything from him. In my opinion, at this point he is doing his best to ignore us and hope we go away. I find this and his refusal to accept responsibility for the condition of our concrete to be highly unprofessional, and at this time, even if he offered to repair it for free, I would be extremely unlikely to have him conduct the repairs.
    - David K.
  • A
    Last year NML replaced my Windows and I was very satisfied and last month they replaced my roof. great work, very professional, with a competitive price. If you are worried about professionalism give Joe a call. Everything he said would happened happened when and how he said. No surprises. These guys are my Guys
    - Jim K.
  • A
    Had the windows in in about two hours. Great of the time was doing all the detailed trimming. They were very respectable an very friendly. Even made great conversation. Would definitely hire them again.
    - Joe R.
  • A
    The guys who did the work were a little late, but no big deal. It was a Saturday. My only worry because it was December. Finished by dark. Wow!! They were quick, neat, professional. They finished way ahead of dark. I would recommend Window World to my friends & family. Thanks!
    - Kathleen Z.
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Window Replacement Installers in Schenectady

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