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Professional Work reviews in Schenectady

  • A
    James replaced the mechanical works in my Howard Miller clock. Gave me the option of changing it to battery operated. I decided on mechanical to keep it as original as possible. It was not cheap, but, worth every cent because James fully explained everything and used German works. I am extremely pleased.
    - Susanne S.
  • A
    I brought in a small brass item that needed a small spot weld. It was important to my wife but not valuable. Mr. Kovel appreciated the project and turned it into a labor of love. It took a couple of days, but the result was better than could have been expected. My wife was delighted. Priceless.
    - kathy d.
  • A
    My 1990 Volvo wagon needed some repair to pass inspection. Govel Welding was recommended to me by the mechanic who services my car. It has been a family run business for over 60 years and I found the owner, George, very helpful and confident the car could be repaired. I did have to wait a couple of weeks for an appointment as it is a very busy shop. The left and right front frame at the control pocket was welded, my car is now ready for inspection and I know it will pass. The cost was very reasonable and the job well done. I would definitely recommend Govel Welding for any kind of auto frame welding.
    - June G.
  • A
    Amanda has been assisting our family for three years and is a huge asset. She has done a host of various jobs and has always taken great pride in her work. Amongst her many positive traits, trustworthy, personable. diligent, flexible and willing to assist at a moment's notice immediately come to mind. All members of our family have commented on how much they like Amanda.
    - Kyle O.
  • C
    I use Time Warner.  I use them currently.  I think it costs $150 a month.  They won't give people that have been with them the longest the same deal that they are giving new customers.  I mean after 30 years they should give you the same benefit as people just starting and everything.  We will use them again until we get something better. 
    - Andrea L.
  • F
    First and foremost, I am very satisfied with the quality of work. The fix was properly done. Unfortunately, that's where my good experience ends. I had a leaking pipe above my hvac ducts. An employee came to my house and was there for an hour and 15 minutes. He assessed the situation and said it was impossible to tell where the leak was coming from until he removed the hvac duct. He said the job could take anywhere from 3-8 hours depending on how much of the duct work had to be removed. I asked for an estimate on the worst case scenario (an all day job) and he said that if it took all day, the job would cost 1000 dollars. He said he would come at 830 the next day to start working.

    My wife took the day off to be home while the work is done. The next day comes and he shows up at 9:45. Being that late was not a great start. After an hour of work, he asks my wife if she wants coffee and leaves the house. Presumably he went to get a part for the job, but he should have gotten coffee on his time. He was gone for nearly an hour. He comes back and finishes the job. It's now 12:40. My wife texts me he's done and goes to work.

    I get home and the leak is gone, and the hvac ducts are back where they should be. As I said, I am very happy with the work done. Then 3 weeks go by and I get my invoice. They billed me 45 dollars for the part and 950 dollars in labor (9.5 hours at 100 bucks an hour). I'm confused. Between the two days, he was at my house for 3 hours and 15 minutes and getting coffee and parts the other hour. There has to be a mistake. I call the company to ask about this. The person I spoke to became rude in about 30 seconds. He wanted to add the time up with me. He starts on day one and says his employee was dispatched to my hourse at 1:45 and was off the clock at 4:30. I told him that the guy left my house at 3:15. I didn't understand why I was expected to pay for his remaining hour and 15 minutes. That's when the guy on the phone started yelling at me. He told me that any other company would have charged me $2000 for the same job and I should be happy to only pay $1000. He then asked me what I thought a fair price would be. I told him that I was more than happy to pay for the hours he was actually working, which by my calculations was about 4.5 hours (I even included the time he went to get coffee. I don't know that he got a part. I would like to think a plumber would come to a leaking pipe job with a copper supply pipe. But who knows). He started yelling more and said he wouldn't bicker with me over hours. He literally said, "so you want to pay 500 dollars? Is that what you want? Is that really what you want?" I thought that was fair so I agreed (even though I know he was being sarcastic. I felt like he was trying to bully me into paying the full 1000 dollars)

    I ended up paying 540 dollars. 4.5 hours of labor at 100 dollars an hour, 45 for the part, and tax.. My entire phone conversation lasted 4 minutes. (I checked the call log before writing this so I could put the exact number). It literally took me 4 minutes to lower my bill by 500 dollars. They knew they were over billing me. If they thought for one second that the bill was correct, the call would have lasted a h*** of a lot longer than four minutes. But, despite being wrong, he was rude and yelled at me anyway.

    This is the second bad review I've ever written (the first was a restaurant on Yelp), but feel it is warranted. It's a shame too because the work was done well. However, because they had the stones to write an invoice that showed 9.5 hours of work when only 4.5 was done, yelled at me when I asked them to explain the bill, conceded that I was right within 4 minutes, and billed me for coffee runs, I will not be using this company again under any circumstances.

    - Brian G.
  • A
    We were looking for our first  home and after dealing with a few Realtors we finally met Mike Brown and we are glad we did.  Mike's patience with us  was wonderful as he knew we wanted the perfect home and were not in a hurry to find exactly what we wanted  .   Mike was easy to contact and always responded to our calls and emails quickly.  He was also willing to setup immediate showings of properties we were interested in.  His knowledge on the housing market was extremely helpful for us as first time home buyers. Mike's expertise helped guide us through buying a house with ease.  I highly recommend Mike as a Realtor. 

    - Adrian B.
  • B
    They give you a different dvr, probably refurbished, because they continue to fail. Also, I called recently to ask why I don't have an on demand feature they have been advertising on tv, where you get new views of movies, like netflix. Noone knew what I was talking about, and after about 30 minutes someone found out what I was talking about. In order to get this feature I would have to take my dvrs in, again, and get a newer revision that carried this feature, or I could wait for an unknown amount of time for them to upgrade dvrs in place with a download. I'm still waiting. Meanwhile Verizon is now installing fios in the neighborhood! Finally some competition! Can't wait to give them a try.
    - John C.
  • A
    Mark was very honest about what he would be able to do and what he couldn't do from the start. There were some items that he said would make the piano perfect(like repairing the sound board, but the cost was extremely high). He spent a lot of hours just tuning it and came back to make sure it still was holding its tune. The piano is over 110 years old and he brought the life back into the old girl. I haven't been able to stop playing it since. Thanks
    - Marcy V.
  • C
    It works most of the time. I pay for a higher speed internet which is alright. We have some premium channels like HBO. It only comes free for like a year. We have a lot of outages. I end up spending 20 minutes on a Friday night when we are trying to order a movie, and then they reset the box and its like another 20 minutes goes by, and then sometimes it works but it is just a hassle because we want to watch a movie on a Friday night. I don't know if that's because too many people are trying to do it, but that's usually when we end up having the problem, when we're ordering a movie or something. We will use them again. We don't have any choice. They just had a service tech out here to upgrade some of my stuff because we remodeled downstairs and got the new faster. I asked questions and it was like the guy didn't want to answer.
    - Jessica S.
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Professional Services in Schenectady

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