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Car Dealership reviews in Schenectady

  • A
    The main guy there is Kenny. They are top notch. They get me in first thing, and then take me to work if I need. They call when they say they are going to call. The shuttle people are great. They do good work.
    - Al J.
  • F
    They rip people off for the many services once the warranty is off.  Their price for tires and replacement and everything is ridiculous.  Oil changes, they want $500 to rotate tires and change oil.  Customer service and everything I would give them a D.  They couldn't be bothered the last time we were there so we turned around and went some place else and turned the car in.  They tell you it takes 15 to 30 minutes to wait and everything and we waited two hours a couple of times we were there.  That's why we turned around and went to Kia and leased two cars the same day.  When they want $500 to change the oil and rotate the tires it's ridiculous.  
    - Andrea L.
  • B
    It was okay.  The only reason why I went out there is because they have a district for this region so all the district manager?s cars that are no longer being used is out there and that is what I ended up buying. 

     I will probably use them in the future but I will look around first.
    - Janet K.
  • A
    It went well. They are friendly and do the job. I've been going to them for decades and have made some friends. There are times the prices are too high, but it seems to be normal. I get in pretty quickly and do get you a rental car if needed.
    - Michael S.
  • A
    I looked extensively at Mazda 3s and Mazda 6s before ultimately deciding to buy a Honda Accord. I got to know the Mazda Orange, North Country, and Cooley Motors. I was particularly flummoxed by the practice at North Country and Orange of not installing the caps that cover the center holes on the wheels. At both these two dealerships, the caps were not installed (100% missing at North Country, about 40% missing at Orange). The exposed wheel centers led to serious corrosion on some of the vehicles--not the kind of superficial rust that wipes off the disk brakes in use, but rust that you would not be able to get off with a solvent, and which had eaten into the surface of the metal. I even saw this on the show room floor at Orange.
    I took some pictures and uploaded them to the customer service web site of Mazda North America and whether any action has been taken I don't know. But if Orange and North Country are still selling cars that are rusting on the lot it's not because Mazda North America hasn't been told of the problem. I did examine all the Mazda 3s and 6s on the lot but I must say that I didn't take pictures of all of them, I just wanted to upload a few to a car discussion site and ask the forum members whether it was normal.
    But I do know that this rust problem was not evident at Cooley. The inventory was immaculate. Furthermore they were very nice about letting me go out on a test drive with my son without having a salesman come along (I didn't request it, they just handed me the keys). I don't know whether they pick and choose which customers they will do that for or what.
    In any case I was very favorably impressed with Cooley's operation and of the three dealerships I've mentioned they're the ones I would buy from if I bought a Mazda in the Capital District. My ultimate decision to buy a Honda Accord was based on variety of design options with the various cars and had nothing to do with my impression of the dealers. I have seen a number of reviews of Cooley on google and similar sites some of which were none too favorable, but based on the three times I went there I will say it gave me the impression of a courteous and professionally run shop.
    The other two struck me as, well, lame. If a dealer can't take care of its own inventory when it is brand new, I question whether it will take good car when it belongs to a customer. So, insofar as repeated visits to several dealerships in the process of car buying can form the basis for an opinion, I would recommend Cooley. I think it is important to put that word out because of the three Mazda dealers in the Capital District, Cooley is the most out of the way. But I think it is worth the extra ten or fifteen minutes to go check them out.
    - Gregory N.
  • F
    John Malgieri is a horrible business man.
    I'm sorry I ever wasted my time with him and his post auction inventory. He tried selling me car that had no mechanical service records, 191K and bad brakes for $2200. When I took it for a test drive, I told him that he had to fix the safety issues that were wrong with the car before I bought it, (spongey brakes) as I have a 4 year old son. He doesn't even know whats wrong with the vehicles in his inventory; he buys them off another guy that gets them from auction. His attitude was horrendous; he pushed me to put a down-deposit on it knowing I was apprehensive about the car, telling me he "doesn't have time for me over thinking my decision." It was all a game. The way he talks to people is outrageous, he has no professionalism or customer service skills. I gave him $100 as a down deposit on Friday, and I even ASKED him "if I changed my decision would I get my money back"; He said yes. I didn't like  his over all demeanor and I took the weekend to think it over and decided that I was going to back out. I went back on Monday and asked for my money back and he said that he wasn't going to give me my deposit. And that he "didn't want to fix the car in the first place." So I called the cops and now I'm taking him to small claims court over $100. Don't do business with this fraud. When you buy a car from someone it has to be drivable, and all he did was get an inspection and fix the brakes because it was inoperable vehicle to drive off lot. Pretty pathetic that this man is in business but it makes sense that he's a car dealer...shady at best. He is exactly what gives these guys a bad name.  DO NOT DO BUSINESS WITH VALLEY MOTORCAR.

    - Andrea M.
  • F
    From the dirty tables to the club music, the experience was terrible. We had an appointment scheduled with "Chloe", but when we arrived we were told she had "stepped out" and she never showed up. The car we test drove had a crack across the entire windshield. They quoted a "best price" $79 over the USAA car finder guaranteed price that night. 

    When I called to counteroffer the next day, no one bothered to return my call. When I called back, I went through several people and ended up with Chloe who came back with a new "best price" of $1000 MORE than the night before! The right hand doesn't know what the left is doing. And they did not honor the True Car car finding program which USAA uses. I found the whole group quite shady.
    - Lois M.
  • A
    Interestingly, we found that it wasn't time for the oil change we thought we needed, because the synthetic oil lasts so much longer than ordinary oil. We'll go back at another time for the oil change, or perhaps get it somewhere closer to home when the need arises. An amusing aspect to the visit was our difficulty finding our car again after everything was complete. Apparently, the service department was either finishing up with the new tire or perhaps giving the car a wash, which seems to go with any service.

    - Janet H.
  • A
    My hubby did the research and knew what he wanted. Mr Sullivan met his needs to the letter. They negotiated and hubby is very happy. It was such a pleasant experience not to be hassled and pressured.
    - Elizabeth C.
  • F
    It was the absolute worst car buying experience I have had over the last 35 years. The salesman told my wife that the interior trim was wood and in fact it was plastic. His knowledge of the car was minimal at best. I was in dire need of a vehicle, my audi was totaled in an accident, and I signed a contract for the car. I went home, went on line and saw that I had paid over two thousand dollars more than I should have. I went back to Mohawk Honda and I cancelled the deal. I met with a manager and he gave me the lower price but I felt that they were more than willing to prey upon an uneducated consumer.
    - john h.
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Car Dealerships in Schenectady

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