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Egress Window reviews in Rye Brook

  • D
    Connecticut Basement Systems
    The contractor they hired, Erik (not a CBS employee), was good and did a fine job. The PM, Micah, is simply not competent. Constant problems with timing and issues. He ordered the wrong window for us, then the company tried to bait and switch me. I ordered an Andersen from them, and they tried to switch me to their own brand of window, thinking that I am an idiot. I held them to their agreement following arguments with Micah and his superiors. When the window finally came, it was broken. More delays as they ordered another one. Absurd. They installed an insufficient header over what was to be the new window. The inspector denied it. Micah improperly prepared documents to go to the Village (signed without notary). Told me he knew what he was doing. He does not. They use a rubber stamp architect from Missouri, thankfully we had our own to correct their errors. Despite all the delays and problems they refused to provide any credit. Awful customer care considering we spent more than $40k.
    - Gary W.
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Egress Window Installers in Rye Brook

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