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Chimney Repair reviews in Rush

Real People ~ Real Reviews ~ Real Results

  • He was very friendly and professional.  When he thought he was going to
    be late, he called a couple of days ahead to make sure that was ok.  I
    was concerned that whoever cleaned the chimney might leave some residue
    on my new carpet -- but you can't even tell he was here working. We would highly recommend Dennis Howe.
    - Darlene S.
  • We had a chimney sweep out in December because the cleanout door had rusted away. He diagnosed a cracked crown that was letting water into the chimney (causing the rust), and that the shoulders needed tuckpointing. We had several other folks out to do estimates before Dunn's was able to come (he's busy, as he deserves to be!).

    All made basically the same diagnosis, but Mr. Dunn provided the best explanation as to what was going on. He also took a digital picture of the crown and printed it on the spot, so I could see what he was talking about.

    Initial contact had been via email, as were negotiation of actual services and dates, and Mr. Dunn was as personable and coherent in email as he is in person. We agreed on price and a tentative date, weather permitting, for the repair.

    That day arrived cold and rainy, so I assumed I'd hear from him that they weren't coming. To my surprise, they showed up promptly as promised and said they would do the cleanout door that day, since that didn't involve any ladder work. The new door is nicer than the original, and looks great.

    The next day they came back and did the crown, tuckpointing, and even cleaned the brick, which had some discoloration from the runoff. The whole job looks great. When they left, he included two more digital photos of the crown: with the old crown removed and the new one installed.

    I should also note that when they arrived, he asked if it was OK for his van to be in the driveway (clearly desirable since that was closer to the worksite, and thus more convenient, although he didn't point that out). I asked how long they would be; he said and quot;A couple of hoursand quot;. I told him that it was fine, that we weren't going out until 1PM.

    The job wound up taking a bit longer than he'd anticipated, and at 1PM they weren't quite done. But when I went to leave, he had already moved his van out of the driveway! He said not to worry, that they were almost done and that he'd leave the pictures in our front door and email the receipt, which he did. It's rare in my experience for workmen to be this conscientious and thoughtful of the homeowner.

    I highly recommend Mr. Dunn in every way!
    - A H.
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Chimney Repair Services in Rush

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