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Appliance Repair reviews in Rush

  • A
    Brian Doehler's Appliance Svc
    I called for service at approximately 8:15 AM and got a message that they would call back later on. My first thought was "oh great" now I'll have to wait around for a response. To my utter amazement, Brian returned my call in less than 10 minutes from the doctors office. where he had an appointment. He apologized for the wait. Again, I'm blown away. He excused himself as they called his name and he was about to see the doctor told and me that he would call me back right after he got out. About five minutes passed and I received a call from Mike Steele, the other half of Brian Doehler's Appliance Service. He told me he could be there in 10 minutes. I have never been so impressed in my life. Eight minutes goes by and Mike pulls into the driveway.
    Mike takes a look at the dryer after disassembly and immediately diagnosis what's wrong with it and tells me approximately how much it's going to cost. He also was able to take a look at my subzero refrigerator which had a bad light switch. He told me that he could use a whirlpool switch which was exactly the same thing but would cost half of what the subzero part would cost. 
    I am already very impressed because prior to calling Brian and Mike, I called a different repair facility for the same problem which they were unable to fix but still charged me anyway. Between fixing the dryer and refrigerator it cost me less than the other repair company charged me and everything works perfectly. 
    In addition to making the repairs Mike also cleaned the compressor and coils on the subzero. He informed me that if the coils become impacted with dirt the compressor could overheat and fail. He wanted to make sure that I understood this to enhance the reliability of my Subzero, and showed me the proper way to clean them. In addition, he also vacuumed out all of the lint in the dryer. This is very much appreciated since the inside of the dryer was accessible and there was quite a bit of lint. If nothing else it is a very good safety measure.
    He spent a good extra 30 minutes with me cleaning the lint in the dryer and the coils in the SubZero the subzero and educating me to how to properly maintain these appliances. 
    When I asked for the final Invoice, I was quite surprised to find that there is no additional charge despite the fact that there is additional work done and time spent.
    I have never had any repair experience like this. I am so impressed with these guys that I have a hard time finding the words to explain it. If and when I ever have a need for other appliance repair I will call them and only them to perform the work. I will go out of my way to tell friends, family, relatives, or anybody else that these guys are the real deal. They get my highest rating scale of 1 to 10 they are in 11.
    - Robert H.
  • A
    Brian Doehler's Appliance Svc
    Having read the positive reviews on Angie's List we fully expected quality service, but we hadn't imagined what a rare find Brian Doehlers Appliance Service turned out to be. Not only was the repairman punctual and professional he was extraordinarily friendly, knowledgeable and efficient. We have had our vintage icemaker serviced in the past and the usual reaction is what is this contraption. Not so in this case. The repairman was not only familiar with our icemaker he isolated the problem in less than five minutes by identifying a defective component. He ordered a replacement part and returned to replace it within a matter of days all the while keeping us apprised of the status. Even though this was surely a minor job by their standards, we were always made to feel as if we were a major and important customer. We highly recommend this provider for a job of any size.
    - Karl R.
  • A
    Jerry's Appliance Repair
    I found Tim (Jerry was his dad) by chance several years ago. He's a young, smart, energetic guy, and knows his stuff. When you call his number, you get a recording saying to leave your info and he'll call you back the next morning, and he invariably does so promptly. He takes the appropriate information over the phone so he can bring any obvious parts/schematics, and shows up on time.

    Then he works at about 1000 miles an hour -- he's definitely NOT trying to stretch the job to make more money! -- but he's careful and doesn't rush (yes, I know that sounds contradictory, but you have to see him in action). He's happy and very able to explain what's wrong and what he's doing to fix it.

    We had a balky ice maker at one point, and he had suggestions that cost nothing and solved the problem. Another time we had a problem with the dryer, and it took several trips to fix simply because the problem was inconsistent and could have been any of several things. He started with the least expensive and worked his way up, eventually replacing a circuit board. Along the way, he wound up not charging me for at least one part that he said would cost him more to take out again than it was worth (and I would have happily paid for it -- it wasn't HIS fault). When the replacement circuit board came in, it wouldn't fit, despite being the factory-approved part. He said "I'll be back tomorrow", took it home, and used a Dremel tool to trim it so it would fit. And that fixed the problem.

    Aside from the cost of the parts, I was out less than an hour of labor cost, although he had spent FAR more than that (not to mention travel time).

    Our oven is over 25 years old. Last time we had him out it was to replace an element. I asked him about parts for it, and he told me that some are unavailable, but that he keeps his eyes out for old ones at the curb and stops and strips 'em when he finds one.

    All in all, you can't ask for a better repair guy!
    - A H.
  • A
    Pro-Tech Appliance
    - Karla L.
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Appliance Repair Services in Rush

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