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Auto Service reviews in Rotterdam

  • A
    Caruso's Auto Repair Inc
    When my long time mechanic decided to close his business I needed to find someone who was just as honest as he was. After doing the research on line I found Caruso's and I'm so glad I did. Very professional, friendly, honest. After having talked with them I made my appointment and was very very pleased. The service was done very timely and was much less that that I thought the cost would be. They recommended what I should do in the future for service.
    - Karlean N.
  • A
    Fowler Services
    Robby and his partner did a great job. He arrived when he said that he would and worked hard to get the job completed in a timely manner. He was very friendly and easy to have in my home. This was actually a three day job. Day 1--they removed wallpaper and painted my dining room. Day 2--they painted two rooms and a long hall. Day 3--they returned to paint the trim of these rooms. All of the rooms look wonderful.
    - Sandra P.
  • A
    P & L Auto
    They are honest. The service was good. I would tell a friend to go there and that they are good. The waiting area was nice and there is coffee. The work did not take too long. I was in and out in less then an hour.
    - Grace H.
  • A
    Caruso's Auto Repair Inc
    If you say that someone treats you like family it has to be pretty darn good.  I found this shop on Angie's list and they really treated me well.   They not only did an oil change but extra work for me and did not charge extra!  Now, not only will I go back there, but have also referred friends. I have been looking for a place like this.
    You feel like here you will be treated honestly.
    They got me in faster than expected. The waiting room is nice, clean, even a Keurig coffee maker. Good people.
    Highly recommend.
    - Susan L.
  • A
    Metro Ford Sales Inc
    It went well. They are friendly and do the job. I've been going to them for decades and have made some friends. There are times the prices are too high, but it seems to be normal. I get in pretty quickly and do get you a rental car if needed.
    - Michael S.
  • D
    Keeler Motor Car Company
    Letter to General Manager 08-28-2014: Dear General Manager:

    I didn?t know we were on a first name basis.  If we were, you would have called me already about the incident on August 20th, as Vince promised you would.  All this concern over customers is what I call,  ?business sham?:  pretending to be concerned about one?s customers, when all you seem to be concerned about is the bottom line. 

    My story is long.  It has several parts.  It all started last Fall when I decided to have some body work done on my Accord.  The edge of the hood was rusting and it couldn?t just be painted.  It had to be replaced.  So, I decided to replace the hood with a new Honda hood, remove  a couple of dings, and polish out a scratch.  The bill came to just over $1700.  All out of my pocket.  I was working with Vince at the time in the collision center.  He promised the car in three days.  Ten days later, I got my car back.  Unfortunately though, one of the dings wasn?t completely removed; so I had to take the car back and leave it for another day.  Eventually, everything was completed.  When I paid the bill with a check, Vince did a double take as if he couldn?t trust me (and me, a good customer for ten years).

    Recently, my car was scratched on the left front fender by an overzealous lawn mower guy.  I confronted him and he paid to have the fender repainted.  While the car was in the shop, I also decided I would have them remove a new ding on the left front door and repaint that door since there was a chip in the door not far from the ding.  It seemed the sensible thing to do.  Combine the two jobs into one.  This time I ended up working with Mike.  Initially, it was Carmen who did the estimate. (Vince from last year had quit.)  When I returned to actually schedule the work, it was Tom who scheduled the work.  When I showed up for my appointment, I learned that Tom had also quit.  That?s how I ended up with Mike.  Talk about a ?revolving door?.   Talk about confusion. Again, I was told it would only take three days.  Ha! Not so.   While it was in your possession, I thought this might be a good time to have it detailed as well.  Mike checked.  They said they could do it.  Two more days. 

    There was quite a bit of stuff in the car.  I asked If I needed to remove all of it.  Mike said ?no.  They would do it.?  Well, they did.  But not everything.  They tried to work around most of it.  They ended up doing a half-a** job.  There was still stuff under the seats. Lots of trim had not been cleaned. I would rate them a ?C+?.  There was quite a bit that they should have done that they didn?t do.  I?ve had better ?details? and for less money too.   When I finally arrived to pick up my car, ?low and behold,?  the ding on the driver?s door that they were supposed to remove was still there.  Mike, with this sheepish look on his face, spotted it as well.  Back again!  Eventually, everything was fixed.  Sound familiar?

    I?m sure you are finding this all quite interesting.  Sorry, story not over yet.  The best part is yet to come.

    About a week later I found that the right headlight had a leak and that there was water and condensation in it.  Can?t leave it that way.  Back to see Mike who refers me to Honda service.  Ok, I go over to Honda service and meet a different Vince.  He checks.  Yes, they can do it.  The part is $250.  They have one in stock.  I set up an appointment for August 20th.  August 20th rolls around.  I show up.  Leave the car for the day. 

    I arrive at 5 PM that day to retrieve my car.  That?s when all the fun starts.  It is parked right outside the service desk area.  So, naturally, I?m curious.  I start inspecting it.  Looks pretty good.  Then, I notice what looks like a flake of paint.  I lightly run my finger over the edge of the fender and paint chips fall off onto the ground.  ?D***.  They?ve chipped it.?  I go inside and immediately tell Vince.  We go out together and look at the car.  I showed him where it had been chipped.  Remember that fender was newly painted last Fall.  Vince starts running around like a chicken without its? head.  Next thing I know the guy who worked on the car shows up.  I point out the chip.  He, of course, denies any wrong doing and rudely dashes off as he makes a kind of gesture with his arm.  (Wonder what he was trying to say?) Very frankly, I didn?t want to talk to the service tech anyway.  He?s not going to admit anything.  I was able to find a piece of the paint that flaked off and saved it.  Vince, meanwhile, is still running around.  Next thing he tells me that he just touched up the chipped area with touch up paint.  He did that without telling me, without receiving my permission. Talk about a cover up!  I had him remove it.  He?s young, inexperienced; you just don?t do that to a customer.   At first he was going to deduct $50 from the bill, but that courtesy quickly vanished.  I paid the bill in full.  When I signed the invoice (#313655), I indicated on it that: ?My car was chipped. I?m not happy. The tech, as far as I?m concerned, lied. Vince touched up the spot without checking with me first.?

    As I was leaving, he assured me that you would call me the next day (August 21st).  You didn?t.  What I want is to have that chip properly repaired by someone who knows what he is doing.   As for the service tech, he should never have been summoned.  That was a blunder.  If he is the only one who worked on the car, then he is responsible.  A customer?s car should not be damaged when it is left in your care for service.  No exceptions.

    Keeler is a busy place.  Seems it?s bitten off more than it can chew.  A lot of running around.  A lot of anxious people.  Poor communications.  You leave your car.  When you call, most of the time you get an answering machine.  Very rarely does anyone call you back.  You rarely know the status of your vehicle.  If you want to know what is going on, you have to go in person.  I can still remember when I purchased my Accord from Keeler. We were given erroneous information by the same sales rep.  When we challenged him, he insisted that we were confused.  My wife and I spend our lives listening to people.  Analyzing what they say.  She?s an attorney and I?m a doctor.  We both heard the same thing from the sales rep. If he had made a mistake, all he had to do was admit it and move on.  I?m currently in the market for a new car.  I plan to keep my Accord.  I can?t say right now whether I will purchase that car from Keeler.  Remember, three strikes and you?re out. 

    I received your e-mail asking me to complete the survey from American Honda describing my service experience with Keeler Motor Car Company. I can?t believe your audacity for such a request, particularly under the present circumstances. It demonstrates how out of touch you truly are with the service that is actually being delivered. Talk about being out of touch, the crowning glory is the message that was left on my answering machine the other day scolding me for missing my appointment on Wednesday, August 20th.  Truth is, I was there. You can pretend all you want that I was not there, but the documentation speaks for itself and the incident occurred as described above.

    I have attached two images of the damage caused during the installation of the headlight .

    - Anthony J F.
  • F
    John Malgieri is a horrible business man.
    I'm sorry I ever wasted my time with him and his post auction inventory. He tried selling me car that had no mechanical service records, 191K and bad brakes for $2200. When I took it for a test drive, I told him that he had to fix the safety issues that were wrong with the car before I bought it, (spongey brakes) as I have a 4 year old son. He doesn't even know whats wrong with the vehicles in his inventory; he buys them off another guy that gets them from auction. His attitude was horrendous; he pushed me to put a down-deposit on it knowing I was apprehensive about the car, telling me he "doesn't have time for me over thinking my decision." It was all a game. The way he talks to people is outrageous, he has no professionalism or customer service skills. I gave him $100 as a down deposit on Friday, and I even ASKED him "if I changed my decision would I get my money back"; He said yes. I didn't like  his over all demeanor and I took the weekend to think it over and decided that I was going to back out. I went back on Monday and asked for my money back and he said that he wasn't going to give me my deposit. And that he "didn't want to fix the car in the first place." So I called the cops and now I'm taking him to small claims court over $100. Don't do business with this fraud. When you buy a car from someone it has to be drivable, and all he did was get an inspection and fix the brakes because it was inoperable vehicle to drive off lot. Pretty pathetic that this man is in business but it makes sense that he's a car dealer...shady at best. He is exactly what gives these guys a bad name.  DO NOT DO BUSINESS WITH VALLEY MOTORCAR.

    - Andrea M.
  • A
    Caruso's Auto Repair Inc
    Joel once again was terrific with taking my car in for an inspection. While looking out for my safety he found I needed a new belt. He called me right away with full details . Prompt and professional ! And so friendly !!!:)
    - Lawrence M.
  • A
    Caruso's Auto Repair Inc
    My fault, entirely.

    |On the first visit, in addition to the oil change, I asked them to repair a tire, which they did, very well and to my satisfaction.

    |If and when my auto needs attention, I will surely call them.
    - Betsy L.
  • A
    Caruso's Auto Repair Inc
    The team at Caruso's is both professional and pleasant.  They gave me a heads up on some potential repair work I might need, and they were able to provide me a rough idea of the cost so I could plan accordingly.  I would recommend Caruso's to friends and family.
    - Theresa J.
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Auto Services in Rotterdam

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