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Dog Grooming reviews in Rosedale

  • F
    I will never again take my pets to this place. I find Fern extremely unprofessional and scary to look at. Her husband, the vet, told us our pet needed an expensive, life altering procedure. We told Fern we wanted to hold off and seek alternatives. She had the nerve to get nasty & had an attitude, told me I'm going to come back begging to her husband, as if her husband is the only vet in the world! I was very offended. She held our pets records hostage!
    Frankly I was not sure of the vets competence. He was very quick to suggest the most expensive procedure. The place doesn't look very clean and I was afraid if my pet had surgery there she could get an infection. Far from what I would consider a spa. We paid for tests we did not authorize as vet did not speak with us about them before hand. 
    Fern and her husband nickel and dime you to death, charge for every little thing. Almost $100 to get records for 3 page photocopy. When we boarded she talked as if the grooming would be free (included with boarding), said they shampoo before pickup. $75 charge on the bill and she was still wet when we came to get her. Also we provided the amount of food she would usually eat in the time we were gone. Half the food was still in the bag so she was underfed while she was boarded at Hewlett Animal Hospital.
    The vet and Fern are hard to reach. Most of the times if we called they were not available. There were many days when neither one was in the whole day or just came in for a couple of hours. The two employees I've seen seemed to be running the place and seemed overworked.
    We left several messages on the voicemail after hours and no one ever called us back. We left messages with Fern requesting to speak with the vet (her husband) for questions on the suggested procedure and never received a call back. I wonder if her husband even knows how she talks to their customers.
    One the web site, it claims Dr. Zipkin appeared on several Animal Planet and LI TV shows. I can't find any evidence of that. It also states they have been in business over 40 years. I find that very hard to believe.

    - Michelle M.
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Dog Groomers in Rosedale

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