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Furniture reviews in Rockville Centre

  • A
    My husband and I absolutely love Jim Hennig���s work. We have been impressed by his talent, creativity and professionalism. What also made Jim special is his ability to ���think outside the box��� and trouble shooting when faced with any issues that have been in the way with our home renovation projects. He has helped us create some beautiful and functional furniture in our newly renovated home that suits our family perfectly. We first used Jim for a powder room renovation when we moved into our home in 2010. He was able to build us a custom vanity that was a perfect fit our unusually large 1st floor bathroom space. More recently, we used Jim on several jobs for a larger home renovation. After months of looking in stores and online for the perfect master bathroom vanity, we finally went to Jim and told him what we were looking for. He built us a gorgeous walnut double vanity that we would have never found at a store. Interestingly, while we were in his shop, another customer pointed out our finished vanity and told Jim that they wanted the exact same thing for their job! I attached picture for reference of this gorgeous piece of furniture. Next, we asked for Jim's help when we wanted to renovate a cramped laundry room. Our goal was to gain more storage space in this small room right off the kitchen. Jim was able to build us custom cabinetry for more storage than we could have ever dreamed for, while masterfully hiding some unsightly parts of the room. We now use this as mudroom, laundry room and extra pantry space. Also, Jim was able to design and construct a custom door for our new laundry room chute. I told JIm that I wanted the door to be unnoticeable. Since the walls were ship lapped, he suggested etching grooves in the door that line up with the ship lap on the walls. We went with this clever idea and we are so pleased with the outcome. The door has yet to be painted by our painters but once it is, I will post for others to view. In summary, we feel that Jim Hennig is an incredible wood worker and craftsman and we love his creativity and problem solving ability. We would not hesitate to recommend Jim to anyone looking for custom cabinetry and we we look forward to working with Jim again in the future.
    - MIchelle J.
  • A
    Old world professionalism. Appears to work from home as I got family on phone and he could not get on phone. He called back icily and came by promptly at planned time. He spent a long time- several hours doing the service.
    - Jeffrey B.
  • D
    He was disappointing. He is not real professional. He is the kind of guy who does good work, but then hangs up on you or starts to cry. Really odd behavior. I would not recommend him. He did good work, but so emotionally unstrung. It would get ridiculous, absolutely ridiculous. I had him do some small jobs and he was really competent. But, he talks and talks like diarrhea in the mouth about his issues. The guy literally came to do general handiwork. The price was great. He is really competent at what he does. Literally he came and we were supposed to do some outside work like planting bulbs. But I decided that we should do some inside work. He threw like a fit because he was wearing flannel lined jeans and he wasn't prepared to come inside. He did walk away. And then, he started talking about what a failure he was. It was so bizarre. I talked him down off the ledge because I really wanted him to do some work for me. The last time he was here, he did a beautiful window sill for me. He did it before Christmas eve. He put on this beautiful ledge and he put one coat of paint. It needed a second. I have a Catnapper that goes on top that you need to install. This was day before Christmas eve. He said, "I'll be back on Monday." He had all that time off. On Monday, I called him and he says, "I have to take a personal day." I said, "Really?" He lives literally 10 minutes from me. He said, "I have returns from presents and I have to go to the post office." I said, "Ron, I just need you to put on one coat of paint. Can't you fit it in?" He says, "I can't do it. I can't do it." I said, "Please. I really need to get this dry. My housekeeper will be here tomorrow. I can't do it tomorrow." He says, "Okay," and then he calls me back 5 minutes later and says, "I really need to take care of these things and I can't do it. I don't want to hear anything else." I said, "Ron, Literally, no time?  You can't make time at some point during the day?" He says, "I can't. Good bye," and hangs up. It was the most bizarre thing I've ever heard. He complained that he really needed money too. Whatever he asked, I was paying him because when he worked, he did great work. I texted him back and I told him that he was unprofessional and rude and I didn't deserve that kind of discourtesy and that he was fired. Now, I need a new handyman who is as good as him, but not with the emotional baggage because that was bizarre.
    - Bonnie C.
  • A
    An outstanding experience!  After ordering the voucher, I received a measuring/template kit with instructions, along with an order form.  I contacted Berger's customer service to explain that the table itself was being custom made and had not yet been delivered.  Jackie informed me that there would be no problem.  When my table was finally delivered the week before Thanksgiving, I again contacted Berger's to ask if they could guarantee that if I paid the extra $30 for rush delivery, they could get me the table pads before Thanksgiving.  Again, Jackie quickly responded that they would do their best, and if I did not receive the pads before Thanksgiving, that they would refund the $30!  I did indeed receive the pads in time for Thanksgiving.  The pads are of the highest quality - very well made, packaged perfectly - and Berger's customer service is simply the best.  Highest recommendation!
    - John C.
  • A
    I could not be happier with the service provided!
    I was given a quote over the phone to have 4 kitchen chair seats reupolstered for $50 each including new foam and fabric which is a very fair price.
    There is not a huge selection of fabric but the choices are quite nice and the one I picked is gorgeous and matches my kitchen perfectly!.  The people are very professioal and accomodating and the workmanship is excellent.
     I brought the seats in at 1pm and they were ready the same day.  I will recommend this business to anyone who needs reupostery and I will bring my business to them again!
  • A
    Excellent job. Very, very satisfied not only with the very fair price but the quality of workmanship.
    The Owner is very nice and very helpful, no pressure and project completed on time.
    - Brian K.
  • F
    We never heard back from the company regarding the delays that were taking place until we contacted them.  Every time we called their number, it was disconnected. We later found out the company had changed names and websites, without any notice.  Every email was not returned until we finally spoke with the manager at the store, Gigi.
    Just to clarify what had happened so far:
    1.) The original citibank credit card deposit is being challenged by Citibank fraud dept.
    2.) The final payment was credited by Chase Bank already
    3.) The furniture was ordered back in January and no communication was provided to us until the week of March 12, when I spoke to Joe M regarding this.
    4.) The furniture was supposed to be shipped May 15, and it was rescheduled due to the fact that it was not on the delivery list in time.
    5.) The furniture came damaged and my wife refused delivery
    6.) Joe M claimed we would be sent a replacement part May 22
    7.) I called multiple times to ask to speak with a supervisor since Joe had not called me with the status.  I am still waiting for John to call me.
    8.) I left a message with Chi Chi to call me regarding Joe's incompetence as a salesman.
    I still do not have my furniture

    - Jason S.
  • A
    Now, I LOVE it and think of it as a family heirloom to be passed down from generation to generation.


    |I will absolutely use him again, next for my childhood bedroom set, and highly recommend him.


    |My only warning is to be sure that everything, cost per item and tax is totalled and spelled out on the contract because I ended up being surprised and paying a significantly higher price than I initially thought I would be paying. Still, I am so glad that I had this done!
    - Doreen M.
  • D
    The first time I used this provider, about 5 years ago, he was excellent. I believe his name is Frank. He promptly came to our home and repaired a piece of teak and glass furniture. He did the work at our home. (A+)
    After Hurricane Sandy we had damage to a window sill in our home. I have repeatedly called him and asked him to at least come and look at the damage. For over a year, he has told me he is very busy. When I asked him to please just come and look - we are located no more than 10 minutes from his store - he told me he would come the following week. He never showed and never called. He has implied that he is too busy to repair my window sill. I am sorry to write such negativity but I feel I have no choice. (F-)

    - Amy L.
  • A
    Her professionalism and knowledge, along with her humane compassion were evident throughout the process. One of my concerns was about my parents' full attic and basement. I couldn't imagine how things could be properly organized and readied for sale. Yet Cynthia and her staff did a first rate job.

    - Doris H.
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Custom Furniture Makers in Rockville Centre

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