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Auto Service reviews in Rockville Centre

  • F
    They billed me $1300 and rven after i paid in full cash they rufused to give me the key to my car said they would give it to the towtruck BMW sent to puck up my car. Owner tried to move my car with a forklift My car died going through a puddle on a cery busy road original tow driver insisted on bringing me there, the receptionist shoved insurance papers in my face the minute i walked in the door. My bill was so ridiculous but i felt threatened by the owners deamenor and just wanted my car back. He was an arrogant unprofessional person and not someone who was going to be reasonable. His shop is for body work my car didnt have body damage This is an Allstate shop and I am now filling the claim to try to get some of the money South Shore Collision stole from me
    - Susan D.
  • A
    It was fine. I lease my car now.�� They were very good to deal with.�� He's a mechanic that I used for years until it was time to sell my car.�� I used them for years.�� I never had an issue.�� They were very fair.�� I think I always dealt with Al.�� I hope I never need him, but if I do, I would use them.
    - Eva S.
  • F
    Cheats! They claimed they replaced two light bulbs for $10 each so the car would pass inspection. First, I didn't authorize them to do that work and second, like most cars today, the car will tell me if a bulb is burned out and exactly which one. The car was silent. This is a classic ploy in New York. The garages don't like how small the official New York State inspection fee is ($37) so they find ways of recouping their losses. Well, I gave them the chance to do that by changing the oil but they charged a measly $7 for that labor. Instead of charging me a real labor cost for the oil they fabricate the bulb charge. And of course I now wonder if they changed the oil. Probably not.
    - STEPHEN H.
  • A
    Always goes well, I trust him. I bring the car in he looks at it and calls me to say what is wrong and how much it will cost before he starts the work. I have been going to Danny for all my car needs for years.
    - Catherine F.
  • A
    My old mechanic retired and I needed to find someone local.  I saw N&M Auto Repair advertised in the weekly church bulletin (so you knew he was a community guy), had good online reviews, and has been in business locally for 38 years (says a lot right there).  Ralph (owner) and all the staff are friendly, respectful, and professional.  The waiting area is clean and neat, as is the shop.  I have been there twice and am confident that I could send my wife there without me and they would do the right thing.  Most recently, the check engine light came on in the car.  The computer was scanned, checked, and reset at no charge.  I was advised to drive around normally (it was not a dangerous condition), and to come back if the light came on again.  Inevitably the light came back, so I returned for a detailed analysis. I left the car and Ralph called later to advise of the cause, describe what was needed to rectify the situation, and to obtain authorization to proceed with the repair.  The cost was reasonable, given the parts and labor required, and the work was completed satisfactorily.  I am happy to say I found my new mechanic.  Highly recommended!
    - John C.
  • A
    Marc was available, responsive, and very helpful in getting repairs completed in a timely manner.  He took the time to sit down and explain to me what exactly needed to be done with a full breakdown of pricing and answered all of my questions.  His shop did a great job, and I would highly recommend them.
    - Matthew W.
  • A
    This Review is in process and subject to change.  Please read to the VERY END

    I went to three different auto body shops in the are. 
    One of them from Angie's List, rank it all up on the computer and gave me a quote of $1,100 saying he was pretty sure he could fix the dent rather than replace the lift gate.
    The second shop was from my insurance provider.  He too, rang it all up on the computer and gave me a quote of $1,500.
    At Dent and Detail, Danny (the General Manger), looked that dent, open the lift gate, never went to his computer and said $700.
    They had good review on Yelp and Google so I scheduled the repair.
    He said it would be three days (mostly to let the paint dry).
    When I picked the car up, I could not tell it had ever been dented.
    Paid with a credit card and left, very happy.

    About a week later, I noticed a tiny spot they had missed.   No one else saw it until I pointed it out.
    DandD offered to repair it, but it was so tiny I let it go.

    About 10 days after that a serious flaw in the repair showed up.  Like an etched design in the lift gate.  The the paint started to peel.
    The car is going back to be fixed July 13.  I will update  as necessary and may change the rating again.

    I brought the car back.  Manny told me the new flaw was the paint lifting, probably due to the extreme humidity.  He would repair it and buy a heavy duty sealer to prevent it from happening again.

    When I picked the car up, the re repair was excellent.  We will wait and see in 2-3 weeks if any damage comes back.
    While, of course, there was no additional charge, my concern was, why this was not done in the first place.

    However, if it holds, for the difference it cost, it is was worth it.

    It has been two weeks since the re-repair and everything on the car is fine.
    I will only update this review should there be a change.
    Responsiveness and Professionalism only got a B because the job needed to be redone.
    - Glenn A.
  • A
    We've used Dan's service for about 10 years now and he's always been forthright in proposing repairs where necessary and giving us the option to hold off on other repairs that were not urgent.  We have had three different Toyotas worked on by him over the years both for routine maintenance and also for more occasional problems like a dead battery or malfunctioning alternator.  His prices are fair and his customer service is professional. We see no reason to try anyone else...
    - Joanne D.
  • A
    They replace and needed to work on a speedometer, they don't have the parts for today, they had to buy because it is like almost a classic 91. They looked to and repair the electrical system for the automatic door lock , the speedometer, the remote in the key lock system and they have to check the other problems. They knew what they are doing, they quite to keep the price down as possible, and the service particularly the service manager is very customer friendly and he tried to keep to help out. I was pleased with their price.
    - Louis and Elizabeth M.
  • A
    It went great! Nicole of Hilton Auto Transport gave me a price and said this time of year becomes very expensive because of the holidays and snow bird travel. She suggested I wait a week or two and she would be able to honor the price. I waited a week and a half and Nicole came through as promised. The car was picked up and delivered as promised . She came through better than expected and said to contact her if there was a problem. I have shipped cars before but this was the best broker I have ever used. I will not only use Hilton auto transport again but will recommend Hilton to ALL the snow birds I come in contact with. I have not this about any other transport company.
    - William B.
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Auto Services in Rockville Centre

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