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Pest Control reviews in Rochester

  • C
    Professional Pest Control Service, Llc
    I can't give this company all of A until I can get their response. I used this company through Angieslist. After one month later, I still heard the sound from the basement. I guess our basement still has mice. I tried to contact them and didn't get a response. I was told that I have one year warranty when I made the payment.
    - Hao J.
  • A
    Global Exterminating
    I called Global because of a previous positive experience with an estimate. I'm having lawn and fall cleanup done and the landscaper found yellow Jackets in two spots on the lawn. I called and they sent Josh and another young man out. They quickly took care of the issue with no problems. I would definitely call them again. From the initial contact with the woman that answered the phone to the technicians they send, they are professional, courteous and most of all honest. Not easy to find. Their estimate was also the least expensive!
    - sandra s.
  • A
    Global Exterminating
    I was concerned about rodents and in particular rats. I never had them before but due to other complaints in the area I was concerned the rodent i heard in my house may have been a rat instead of the random field mouse i got every other year or so. Josh from Global Exterminators called me and showed up on time. After telling him my concerns, he told me to use the bait i already had and that he was pretty sure it was just a mouse but that i could call him back if i saw anything or had any issues after using what i had. I appreciate that Josh wasn't trying to sell me a service i may not need. Its for that reason i would call them again and highly recommend them for their honesty.
    - sandra s.
  • F
    Global Exterminating
    Company no-showed/no-called for our first appointment slot (9am-noon on a Saturday) and didn't answer their phone. We left a message requesting a callback. They called us the following Tuesday and left a voicemail at 10am saying they were putting us on the list for service to be done that day, then they called at 11am saying they were 20 minutes away from our house. Since we couldn't get home in time to allow them in the house, they just put bait traps around the exterior of the house. We called back that afternoon and made an appointment for 9-10am the following Saturday to get indoor bait traps placed. Then on Saturday morning they no-showed/no-called and didn't answer their phones again! Do not use this company. They will waste your time, no-show/no-call, reschedule you with no notice, and not complete the full job. Awful experience.
    - Aspen A.
  • A
    ALL CITY PEST CONTROL
    Randy and Andrew have been working with us for a little over a year now. We had previously used other exterminators for our four locations and couldn't be happier with the difference in quality of service. They are thorough, reliable and honest people. They will exceed your expectations in professionalism and efficiency of results. To anyone seeking pest control services, we back them 100%. Thank you so much!
    - laura h.
  • A
    Suburban Pest Control LLC
    I called Suburban Pest Control and they sent a tech person within 15 minutes. I was thrilled because I had been trying to get rid of the bees myself for a month. The technician was very thorough using spray and dusting to kill the hornets. The hornets died quickly and there has been no sign of any hornets since. The technician was very informative and professional. I would definitely use their services again.
    - claire M.
  • F
    Global Exterminating
    Visit #1 tech was supposed to arrive between 8 and noon. He showed up at 1:30. He was knowledgeable and explained how he would set bait. He said they would be back in 2 weeks. When we didn't hear from Global in over 2 weeks we called. The follow up visit was to be in the morning...he showed up at 4 p.m.! He was rushed, not friendly and gave little explanation of what was going on and if he thought our problem was solved. Two weeks later we have more mice. I called and explained and complained about the terrible service so far. I was assured that Global would get after it and would be there at the end of the week (Friday) in the morning between 8 and 11 a.m. Global called in between 8 and 11 to apologize that they were AGAIN going to be late (between 11 and 1). By 1:30 no one showed up or called. I called the office again and again got an apology but that they were still running late. I told them I was done with them! The techs may know what they are doing but Global's service is terrible. I will never use them again and would never recommend them!
    - donald l.
  • A
    Professional Pest Control Service, Llc
    Quick and painless! Sean called before our appointment to say he would be late, but was otherwise professional in every way. He gave me a flat price over the phone and I asked him to do additional work after he showed up. He also said everything should be dead in less than 24 hours and he provides a 9 month guarantee.
    - Lauren T.
  • A
    Suburban Pest Control LLC
    So far so good; there is a follow up after 1 month and 2 months. So far I have not seen any bats or rodents. John was right on time and very professional and honest. He explained everything clearly and gave me confidence in the process. The office was very responsive; got back to me quickly, scheduled follow-ups and gave me a reasonable window for their arrival. Other companies did not even call back or provide quotes.
    - Cathy F.
  • C
    Bugman Rochester
    Contracted Bugman the past 2 years to spray for wasps and other insects around the house. Got their money back guarantee premier level residential service. I went with them because they are local - wanted to keep my money in town. Last season, they sprayed, at the beginning of the summer. It had little to no effect. We had wasp problems all summer. I ended up with a nest in my bay window eve with wasps getting into the house. I was coming home from work every day and killing 3-4 wasps when i walked in the door. Since it was guaranteed service, I asked that they come take care of it. It took them 3 1/2 weeks to get someone out to my house. Worse yet, when I called to see if they could get someone in sooner, they basically said "tough luck". They said they had a tech leave and there's a lot of wasp problems in the area right now so sorry but you'll have to wait. They finally did get someone out to the house but at that point, it was mid-September and activity was dying down as the nights cooled off. All the other bugs they said they protect against didn't get the memo either. Stink bugs, millipedes, etc. Foolishly, I decided to give them one more chance this season (since i had them in 2016 and didn't have nearly as many issues) and it's been nothing but a runaround of rescheduling appointments and long wait times. Not to mention the surly receptionists who are not at all interested in basic customer service. So I ended up going with Terminex. They were to my house in 48 hours and will be coming 4 times a year for $100 more a year than the single visit I get from Bugman and they also take care of small rodents. If you go with Bugman, I hope you have a better experience than I did. If you're getting the runaround from them, you can expect more of the same. I would add that their techs were all very professional and knowledgeable - never an issue there - but getting them to my house was a battle. Lastly, I would like to mention that I am not a clean freak, bug freak, or high maintenance customer by any stretch of the imagination. I was just looking for a good local company that could keep wasps from nesting in my house.
    - Jonathan R.
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Pest Exterminators in Rochester

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