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Hardware Store reviews in Rochester

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  • It's rather scary that this place showed up on the "Write a Review" pop list here.  I have never visited this place, either online or in person, and I've certainly never bought anything from them.  Never even heard of them until $1500 charges started appearing on my credit card.  I disputed the charges with the credit card company and didn't have to pay, then more charges from Stoneyard appeared a few months later.  In the end, I had to cancel the credit card.  No idea how this happened - these are the only erroneous charges I've ever had in decades of using credit cards.
    - steven l.
  • Lowes called the day of delivery and said it would be delivered on the 27th of December, that is 9 days after the 24 hour delivery. We told the man that was not acceptable. He than changed it to the 24th, Christmas eve. I told him that was not acceptable either. He said with the holiday they were busy. I reminded him I was told 24 hour delivery. He than said he could squeeze me in on the 21st. He also asked what the problem was that I did I have a working refrigerator. I told him no that is why I bought a new one. We then went into Lowes in Greece and talked to customer service. She didn't care about the situation either. Just stated that they always say they delivery appliances in 24 hours but usually don't do as they state in their ads or on the phone.
    - Richard L.
  • Although the pricing was decent and the wood seems to be at least the quality of, and probably better than, the local Lowe's and Home Depot, the delivery was hours earlier than expected and the wood was not cut as requested.  Per the latter, I was told later that having it cut would've been extra, but this was not mentioned during the purchase.  The salesman also mentioned that he did not know that I wanted the wood cut though I had thought it was clear during the purchase that I did.  Overall, because it's difficult to find good wood and theirs did seem to be better than some that I purchased subsequently from Lowe's and Home Depot, I would probably use them again, but it's more a matter of the competition being worse than their excellence.
    - Frederick L.
  • Bright sunny day, perfect opportunity to do some garden work. Went to the local Home Depot for some lawn and garden supplies and was ready to break my back lifting and removing many bags of soil, mulch, and stone from the shelves to my cart, and then to my car. To my surprise, a friendly Home Depot employee suggested to just tell the cashier up front what I was buying, how many of each item, and they would load it all into my vehicle.
    After paying, true to their word, a Home Depot employee was waiting outside for me to pull up and load my purchases into my car. I'm going to keep this in mind the next time I stop in.
    - Alex M.
  • Had some torn screens.  With the nice weather coming, I wanted to get them fixed so we could have open windows.  I took the screens in to Black's and they offered a range of replacement mesh and made some suggestions based on need and aesthetics.  Left the screens with them and went and picked them up the following week.  
    The screens look great, work great and the service was professional.  The screens were done when they told me they would be.
    - Richard H.
  • Windows went in quickly and they worked around our 3 kids and our schedule. They were quick and did a really good job. There was one mix up in the order and a window had to be reordered. It was taken care of without any problems and the install for that window once it came in was timely.
    - William G.
  •                                                    A truly horrendous experience!

    This happened at the Sears Hometown Store in Penfield.
    In September I went to the store and met the owner. He informed me that if I did not find the item I wanted in the store, I could go to the online Sears catalog and pick out the item. It turned out that the 2 items I wanted were on display in the store. On 09/10/12 I ordered both items. I did not set the install date as, according to the Sears website specs, I needed a minimum 20 amp line to replace my current 15 amp line.
    I called an electrician to do the work and he suggested I call the store again as it seemed unusual that I would need a 15 amp line for a very basic dishwasher. I did call and asked the employee to go the install instructions booklet that I noticed was in each machine on display. He told me that in the install document there were no electrical requirements specified. It turned out after the install, when I received a copy of the install instructions booklet, that there were very specific and detailed electrical requirements. In the meanwhile, I had scheduled the 20 amp upgrade that cost me $200 that was a waste of money. The stated requirements were for either a 15 amp or 20 amp line. Upon completion of the new line I made an appointment for the delivery and install of the two appliances.
    On 10/10/12, the delivery and install was done.
    The dishwasher required connecting several dishwasher wires to the newly installed 20 amp line wires. The installer came unprepared without new wire connectors. He saw that I had a box on my kitchen table that contained new wire connectors. He grabbed the box and said he would use those and the electrical tape that was also in the box. I assumed that he knew what he was doing but my assumption turned out to be completely wrong. After he left I found out the gauges of the wires that had to be connected; these connectors were way too small based on the specifications on the box. I called the electrician back who did the 20 amp line install to verify that it was a safe connection. It was completely unsafe and a fire waiting to happen. The wires literally fell out when he opened the panel. He reconnected the wires correctly which cost $65.
    When I went to use the dishwasher for the first time, after putting only 3 plates in the bottom rack, the dishwasher started to fall over onto my lower leg. It turns out that the installer did not attach the dishwasher to the bottom of the countertop even though the parts to do so were supplied.
    Upon completion of the install of the range, I noticed a shrink-wrapped package labeled "ANTI-TIP BRACKET" still laying there. When I asked the installer about it he told me it wasn't needed; unfortunately I believed him. After he left and I went through the various documents I received, I learned how serious this could be. Not only did the Install Guide make a strong point about installing it, there was a separate sheet saying the same thing, as well as a sticker on the back of the range saying the bracket must be installed. I GOOGLED Kenmore and anti-tip and found out why Sears, rightfully so, is so strong about installing the bracket. It cost them many millions of dollars in legal actions because of ranges tipping over and causing injury.
    I prepared a document listing the problems and when to the store on 10/21/12. The owner was not there so I left it with a note to call me. He did not call so I went to the store on 10/24/12 and spoke with the owner. He acknowledged he had received the document. Instead of an apology for the experience, he was visibly annoyed and stated "What do you want me to do about it?".
    I said I wanted him to send a qualified installer to complete the install. He refused and said he would only send the same installer. I told him that after such a deliberate, negligent install there is no way that same installer is coming into my home again.
    He still refused to send someone else out.
    - Sherwin C.
  • It is a small hardware but they seem to have everything that you need.  They are very polite, very friendly and very helpful.  If you cannot find something in there they will take you right to the spot and that is very helpful.  I will continue to use them in the future.
    - Marge S.
  • The pricing is comparable and they have good quality stuff. If your in the store and you need something someone comes right away and helps you. I asked questions about how difficult it would be to put in the fencing  and they helped me with that and answered my questions.
    - rose marie v.
  • The snow blower works great, no problems at all now. They said the problem was due to the new gasoline formulation which includes ethanol. The carburetor was apparently gummed up somewhat, but there were also some leaky seals. Overall, the service was fine and staff were friendly. Total cost was $162, which included the $49 charge for pickup/return. Just some things that I wasn't happy about: 1) They asked my wife to sign a form during pickup which authorized them, among other things, to go ahead and proceed with the repair work. So I didn't get a phone call with an estimate prior to them doing the work. The price was OK anyway, but I would have liked to know how much it would cost prior to them doing the work; 2) It took them 5 days to get it done, though at least it was returned just in time for a big snow storm; 3) The pickup/return fee was $49 even though they're only 7 minutes away; 4) It seems they give more priority to commercial clients over residents.
    - Katherine A.
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Hardware Stores in Rochester

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