Graves Bros Home Improvement Co

A 222 Reviews

Founded 1977 • Angie's List since July 2006

Angie's List certified badge

Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Licensing

No License Required for Trade
Insured
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Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM

Company Contact

755 N Winton Rd

Rochester, NY 14609

Description

Graves Bros. is a family-owned and operated home improvement company serving the Greater Rochester Area since 1977. We're proud of our outstanding reputation both locally and nationally: A+ rating with The Better Business Bureau, A Rochester Top 100 Company, One of Qualified Remodeler Magazine's Top 500 companies in the nation. We are a GAF MasterElite Contractor, CertainTeed Select ShingleMaster Contractor, Owens Corning Preferred Contractor, and a Mastic Elite Siding Contractor, with over 15,000 satisfied customers. Whatever your home improvement dreams, our professional sales consultants will help you design a solution that meets your needs both aesthetically and functionally. They'll also give you a free written estimate that describes your project in detail. We're a one-stop shop and can take care of all facets of your project from roofing to remodeling so you don't have to juggle multiple contractors. With our 38 year reputation for quality and integrity you can be sure we'll be here to stand behind our work. When you choose Graves Bros. you know your project will run as smoothly as possible. We'll work neatly, clean up when we're done and cause as little disruption to your family life. Additional DBAs - Graves Bros Inc & Graves Bros Home Improvement....

Verified Reviews

222 Total Reviews
Reviews by Rating
A Rated
166
B Rated
25
C Rated
8
D Rated
6
F Rated
17
Read reviews by category
roofing (189)siding (31)window replacement (20)gutter installation (16)door installation (12)home remodeling (10)woodworking (9)insulation (9)home remodeling (8)deck building (7)general contracting (6)chimney repair (5)
Showing 1-10 of 222 reviews
A

RATED

05/17/2020

Great! Man came looked at the job, told me the cost. I asked when can he do it. He said "now"! The glass was replaced in an hour, no mess, no fuss! Reasonable, personable, able! Done!

DESCRIPTION OF WORK
Changed glass panel that was broken in sliding glass window!

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/16/2020

F

RATED

04/13/2020

The job went well 2 years ago. We now have mold as a result of the work they did, according to the Home Inspector. They are refusing to take responsibility and pay for the mold remediation. They are blaming it on Quality Homes who did the blown in insulation years ago. Quality Homes, in turn is pointing the finger at Graves. I am being held up on the sale of my home because neither will take respo...

DESCRIPTION OF WORK
Complete tear off of roof

CATEGORY roofing

COST $12,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/15/2017

SERVICE PROVIDER RESPONSE

[Member Name Removed], sorry to hear about your challenge. A Graves Manager and Project Manager have been notified and you may receive a call to discuss your situation.
A

RATED

01/21/2020

Fine. We are very pleased with their work.

DESCRIPTION OF WORK
Installed a new roof

CATEGORY roofing

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/13/2019

SERVICE PROVIDER RESPONSE

Thank you for taking the time to share your experience. We appreciate it.
F

RATED

12/03/2019

First it took a week & multiple calls to the company for someone to call us back. When an appointment was finally made, no one showed up. My husband called the company & was told that they moved our appointment to the next day, someone was supposed to call us. Next day, no show again. Took 4 calls to get one of the workers to call us back, who then says that he can try to come by 4:30pm (appt was ...

DESCRIPTION OF WORK
Roof repair

CATEGORY roofing

WORK COMPLETED ON 12/02/2019

SERVICE PROVIDER RESPONSE

We apologize that you did not have a positive experience working with us. We strive for all of our customers to be satisfied.
A

RATED

11/11/2019

Bob and Ryan did a great job! They were organized and professional and courteous. The new garage wall, new door and vinyl siding came out great. Most of all we felt we were in good hands.

DESCRIPTION OF WORK
Replaces garage wall, exterior door in garage, vinyl siding on new wall.

CATEGORY roofing, woodworking

COST $6,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/06/2019

SERVICE PROVIDER RESPONSE

Thank you for taking the time to share your experience. We appreciate the opportunity to work with you.
A

RATED

10/29/2019

The work was completed over a 7 day period due to 2 rain delays. The workman was very professional continually keeping us up to date on what he was doing and why. He took much care to make sure that the new trim fit properly and that it matched the existing house contour. The front door frame was a challenge because of it's varying contour but he was up to the task and it came out beautiful. We ar...

DESCRIPTION OF WORK
Graves installed White Aluminum trim on the complete outside of my home. It included 18 windows, the peaks and soffits on the house and garage, 2 exterior doors, and the garage and porch frames.

CATEGORY siding

COST $4,844

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/22/2019

SERVICE PROVIDER RESPONSE

Thank you for the great review and rating! We are glad to hear the project went well. If you or anyone you know needs home improvement services please let us know.
A

RATED

10/07/2019

Everything about our relationship with Graves Bros. during the window project has been excellent: from the initial estimate, details about start times, the crew that installed the windows, and the office personnel with whom I spoke about billing questions. The crew of Bob, Joshua and Kyle were in our house for two days and were professional, efficient, friendly, courteous and really knew what they...

DESCRIPTION OF WORK
Replacement of 7 windows including 3 huge, picture-window sized windows.

CATEGORY roofing, replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/07/2019

Images

Photo for Graves Bros Home Improvement Co - 755 N Winton Rd, Rochester, NY - 38154987

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SERVICE PROVIDER RESPONSE

Thank you for the excellent review and love our repeat customers. Glad we could work on your windows project and hope to work again with you in the future.
A

RATED

09/10/2019

It went perfectly! Start date was off by a few days, but it was middle of the summer and I'm sure they were backed up on another job or two. Went very fast. They even fixed the wood above my front door for free. I guess someone forgot it when SOMEONE redid the soffit back in the 80's. My neighbor hired them to do THEIR roof too. No issues and paid when the job was complete and everyone was happy.

DESCRIPTION OF WORK
Roof, gutters, downspouts, soffitt, facia (where needed), 4x6 replacement boards, new roof ridge vent ... the whole 9 yards!

CATEGORY gutter repair, roofing

COST $9,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/09/2019

SERVICE PROVIDER RESPONSE

Thank you for the great review and rating. Glad we could help with your roof! If you or anyone you know ever needs anything in the future please let us know.
F

RATED

08/15/2019

I called and asked about scheduling a small repair job on July 23 and explained I had a deadline of August 15th to get the repair done due to my home insurance requirement. The man I spoke to said someone would call me back to schedule a date. A week later another man called and asked the same questions as the first guy and said he would call me the following week to come by and do the repair. A w...

DESCRIPTION OF WORK
Repair to facia/eaves of house

CATEGORY roofing, siding

WORK COMPLETED ON 08/13/2019

A

RATED

07/07/2019

From the moment we spoke to Steve to get an estimate to the day the last truck pulled away they were outstanding. We spoke to a number of people at the company and they were all wonderful. We didn’t find one nail or scrap on the yard, in the driveway or in the garage. They cleaned everything so well when they finished, you would never know they were here. We received 13 estimates for our job. Grav...

DESCRIPTION OF WORK
Graves Brothers did a complete tear off of our roof and installed a new roof, they took down two layers of siding and installed new siding, they installed new gutters and downspouts and replaced a door.

CATEGORY gutter repair, roofing, siding, doors

COST $32,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/28/2019

Services Offered

Residential & commercial roofing, siding, windows, doors, insulation & remodeling.

Services Not Offered

Ask for details.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
MasterCard, Check, Visa, Discover, American Express
Emergency Service
No
Warranties
Yes