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Interior Design reviews in Rhinebeck

  • D
    Remodeling Concepts
    Working with Remodeling Concepts was a continual struggle. The owner failed to manage the project, rarely followed through on his promises and actually disappeared for a period of time. The project was scheduled for 5-6 weeks but remained incomplete when we terminated the contract after six months. Material parts of the work had to be redone, sometimes repeatedly. Also, Remodeling Concepts at times installed products different and less expensive from those specified in the contract. Perhaps worst, we soon came to feel that we could not trust the owner's statements and promises with respect to performance or quality.
    - Julian .
  • D
    Chefalo Carpentry & Construction LLC
    I've gut renovated two other houses that I've owned and lived in. This was the worst experience by far. Though his sub contractors were good, Chefalo was not. The stuff that Chefalo's crew did was a rolling string of problems. In spite of having promised to physically be present every day to supervise work, neither Evan nor Joe were on site most days. I specifically asked Evan about the tenure of his crew and he lied to my face. He told me everyone that would be onsite had worked with him for many years. In fact some of his guys who had worked with him that long were pretty good. Unfortunately, the guys he had on site for most of the project were folks that had been working for him a very short time and he clearly didn't have any reason to believe that they could be left unsupervised. It was just plain negligent. He left these guys to work mostly unsupervised, then acted surprised that it didn't turn out well, and tried to lay blame at my feet for various parts of it or justify that it really wasn't a problem, just a matter of opinion. They had 6 or 8 different people roll through to work at different points in time and as a result many balls were dropped and details lost. A few of their guys were very competent but they seemed to shuffle them around the many jobs they had going at once. One guy who had worked for Chefalo less than a month was left to work by himself unsupervised for weeks. In that time, he dropped and broke a $1000 stained glass door (which Chefalo never paid for) and botched our kitchen cabinet installation (damaging visible cabinet surfaces and changing the layout of the kitchen from the plan). After they fired him and fessed up that he'd be new with them, they sent two more guys to finish carpentry and complete the kitchen installation. One of these guys was brand new with him (<1 month) having come from a roofing company, and the other also not a long term employee. They were clearly not sufficiently skilled at their trade for the tasks assigned because pocket doors were installed incorrectly requiring significant re-work (one still not closing properly). Hinged doors were hung over hardwood floors with 1"+ gaps under them. They initiated refinishing the main stairway banister (not requested, not in scope), but then did so by top coating the banister with oil stain right over the poly (which of course had to then be redone). They further botched the kitchen installation job mounting crown molding with trim screws through the face, face nailing cabinet panels on rather than screwing from behind, punching brads straight through to the insides of my cabinets, making sloppy cuts for trim and moldings leaving gapped joints, and other general cosmetic botching of my kitchen finish. My dishwasher was dented during installation. Not only did Evan not supervise his crew but he was personally responsible for the work on several of the sloppier parts of the project including improperly mounting the shower trim in our steam shower and forgetting to install the tub overflow drain for our master bath (resulting in a waterfall through my kitchen ceiling). One of my three shower heads in the steam shower still doesn't work. There were two chips in my brand new jacuzzi tub because they left it sitting unprotected in the work area while they worked around it. I found out some time later that they also didn't hook up the overflow drain in my guest bathroom (waterfall through my living room ceiling one evening while I watch TV and my teenage son took a bath upstairs). All the while that he and his guys were botching up the renovation, Evan made sure to point his finger at me and try to spread the blame. It was a constant pattern of two steps forward, one step back. Not only was the quality of work unacceptable by any standard, but I just couldn't take Evan's unprofessional attitude, gas lighting, and finger pointing any longer. Though each time a new problem popped up they insisted that they would come back and fix everything, in the end, I had to terminate the relationship. Evan was a very nice and reasonable guy when there weren't any problems. His partner Joe seemed a nice guy as well. I know they wanted it to all work out. If I could have cherry picked two or three of his guys to do the job start to finish, I think it would have gone alright. Unfortunately for me, it didn't work out that way. Poor supervision. Sloppy carpentry and plumbing. Unprofessional interactions. Bad experience. The only reason it's a D rather than an F is that his sub-contractors did good work. I have a thousand photos and all of his text messages and emails archived for reference. I won't respond to him or have any back and forth about the review. Just know that it's all well documented. Good luck.
    - Kirsten G.
  • A
    Michael Gregorio Furnituremaker, LLC
    Mike took apart the arm and reattached it. The finished product looks as good as it was before the damage was done and seems sturdy. I was shocked by how quick his turn around was (must have caught him in between stuff). He was reasonably priced.
    - Kirsten G.
  • A
    Michael Gregorio Furnituremaker, LLC

           Many years ago, I was renovating my home and needed the help of an expert craftsman.  Thanks to a friend, I had the good fortune of being introduced to Michael Gregorio.  Although his highly-praised reputation preceded that fortuitous meeting, I never quite anticipated what a talented artist and master restorer, designer and furniture-maker he would turn out to be.  For the last ten years, Michael has worked on numerous projects for me, from designing and building bookcases to restoring and re-creating antique beds -- from traditional pieces to imaginative art objects that are one-of-a-kind.  Every result knocks me over with his perfectionism and creative brilliance.  The cherry on top is his uncompromising integrity, honesty and sense of fairness -- rare.  He is the finest of the finest.

    - Mel C.
  • A
    A Perfect Match Painting Co
    Krista was friendly, professional, and very trustworthy.  Setting up a time for an initial estimate was easy and everything that followed went smoothly as well.  I wasn't able to see the work until after the fact but the job turned out great and I would definitely recommend her to others.
    - Christopher F.
  • A
    Romber Works LLC
    We couldn't be happier with the work that Ross has done for us (this is our second project with him). The cabinet looks phenomenal, like it has always been there. It is both incredibly functional but also quite beautiful. We are very pleased!
    - Ruth Z.
  • F
    Romber Works LLC
    RESPONSE TO ROSS' COMMENTS
    ** of course we would loved the floor repaired, but that meant remanding and revealing the entire first floor (1175 sf). The floor guy was done and gone.

    ** I have lived in many different houses, all with HW floors & never experienced this, especially with one slat splitting down the middle

    ** Ross was called backed for paint bubbling on FR bookcase. He noticed discoloration and did indeed offer to redo at no charge & he did. It has been fine.

    ** some kitchen cabinet doors need readjusting, some are separating at joints and some are warped. Ross did offer to refinish all. I declined but I do not feel they are of good quality if there are so many problems so soon. Don't think you can fix warped doors. I do not recall Ross offered to replace hardware. He did return to readjust but they still don't "soft close".

    ** there is nothing were with ceiling RL - they were installed in the wrong location. The owner of the company said so himself. No one offered to move them to the proper location. The Undercounter lights, installed by Ross, I believe, have the wires running on the inside of the cabinets so every time I open the door....

    ** selection of paint color is a matter of opinion, not the paint job itself. I can provide pictures if anyone would like to see.

    ** Ross is a very nice person. He always responded to my calls/emails in a timely manner. He has always been respectful and polite to me as I believe I have treated him. I am sorry that he feels insulted but I have tried to explain why, respectfully and objectively.

    ** our home is not close to 3000 sf. It's a salt box with about 1175 sf of living area (535 on 2nd fl). The 3 full baths were not touched. This might explain why there was so much wood left over at end of project!

    ** I told Ross many times was more concerned with quality over timely manner. What contractor wants to keep returning, what homeowner keeps wanting to revisit same project?

    ** I did ask Ross for any refund his thought was fair because I will have to revisit these projects. The front door we purchased and never used was donated to habitat for humanity.... I wish I had hung on to the extra wood because they would have used that too.




    ORIGINAL REVIEW

    Ross worked on our house the summer of 2012. My last email from him was 5/9/14.

    Upon completion of this project Ross asked that I write a review on Angie's List, which surprised me since there were things that I felt weren't done well. I told him that and I would have to be honest. I also felt it is good to "let the dust settle".

    Projected entailed removing existing floors and replacing with HW. Before starting Ross suggested renovating kitchen to which we agreed. During project, Ross also suggesting removing a fpl and installing built-in cabinets & we agreed with the stipulation the floors be done on schedule since we had to move out of house. Also said up no worries that kitchen would not be done. We have lived through many construction projects, including kitchen renovation, all with superior results.

    Every aspect of the job was not done well, except for the concrete countertops.
    Problems:
    *Floors not completed so moving men piled furniture in pile in FR & Ross had furniture moved 2 wks later - scratched floor
    *Floors have separated in many, many places with wide gaps, one of the slats have split
    *A immediately the paint blistered on the FR built-in cabinet
    *Dozen of the kitchen cabinets doors are warped with several separating at the corners where they are joined
    *RL in kitchen improperly placed so shadows cast in each direction
    *Ceiling fan in master bedroom installed incorrectly. Different electrician came to fix and said it should not have been installed in plastic box.
    *Undercounter lights not LED I request. I agreeded to Ross' suggestion. They do not throw enough light and the wires are visible on inside of newly installed cabinets. Not a pretty site.
    *The soft close hardware for the doors and some of the drawers are losing their "softness"
    *Some of the kitchen doors are starting to sag
    *One of the joining pieces of wood in the corner cabinet does not adhere to the perpendicular wood piece - missing nail?, missing glue?
    *The painting job was shoddy with corners not cut in, patches missed, etc.

    Some of these are evident from day one and other later on, which is the reason why a review down the road sometimes makes sense.

    Ross did fix the paint job on the FR bkcase immediately. He offered to refinish kitchen cabinet doors but I don't know how doors can be unwarped. He didn't explain. I declined his offer telling him I do not have faith in his workmanship and would rather a fair, reasonable refund. He refused and has never mentioned the of lighting problems, floor scratch from moving, rest of painting job.

    My husband and I are empty nesters, with no pets, who take our shoes off at the door. I told Ross we like things done once, done right. Although we weren't able to move into the house 2 months later than planned, we told him we rather him take his time and go a good job. We are so disappointed in the quality of the work, especially considering the cost. Of course we purchased the kitchen appliances (love them), the paint, and a front door which we were asked to get but then couldn't be used. Had to eat that cost as well.

    In all fairness, we thought Ross is a nice guy as were all the other workers he hired for the job. If he responds that yes he is disappointed too but it is structurally sound job, it would be a severe disappointment. No one pays this amount of money if they don't care about aesthetics. I asked for compensation from him and was declined. That surprised me since if roles were reversed I would not feel comfortable with the level of craftsmanship.



    What a waste of time, materials and hard earned money.


    - Kathleen E.
  • A
    A Perfect Match Painting Co
    Perfectly. The job took the better part of three weeks with interruptions from sizeable snowstorms. Krista was involved from planning thru completion. She is your on the spot decorator and overseer, always responsive and incredibly solicitous.
    What do you want from a painter? Neatness and precision and caring. We got all three and more from krista. We. Had our bathroom floor painted in a grey checkerboard. Took awhile to configure, but the end result looks more like a renovation than a paint job. Gorgeous work.
    Honest trustworthy and impeccably professional - and also very reasonably priced - there is no reason to look further. They were great!
    - Bob R.
  • A
    Pat Kelly Construction Co Inc
    This was our second major job using Pat Kelly Construction. We were given an estimate which was reasonable, higher than a ridiculously low bid, yet less expensive than 2 other bids we received. We were given an arrival time and length of job; 3 1/2 days.
    The crew arrived on time, the dumpster (they provided) arrived an hour later, and removed the old roof. The plywood alond one part of the ridge area was rotted as the folks who replaced the roof 20 years earlier had incorrectly installed the ridge vent. They found the same problem on a small roof over our back door. The flashing had been improperly installed and a joist or 2 were rotted. They made repairs to the ridge, replaced the small roof and covered the roof. They installed a higher than usual ice barrier, saying the few extra cents provided dollars in protection. They were done in 3 1/2 days. When they left, you never new they had been there, except for finding a small piece of stray shingle in the deep bushes now and again. Before they left, the owner left a wheeled magnet with instructions "We think we got all the nails and metal pieces; at least we tried to. Roll this around for a couple of days to grab any we may have missed. I'll be back next week for it. How many found? 17. I remember because after another contracotr replaced the roof 20 years earlier there were literally hundreds. And mine is no small roof; 37 squares to be exact. We've never had a leak, anywhere. Would I use him again? In a heartbeat.
    - Carlo S.
  • A
    Noah C White Custom Builders
    We were ecstatic with the end product! Noah executed the work we asked of him and more. One example of what makes Noah stand out from the rest are his creative suggestions, often ones that will not only make the job better but help save you money. Not only does he have a keen sense of the big picture but the small details as well. Noah was also a pleasure to talk to about ideas. When necessary, he brought in excellent sub-contractors who knew exactly what needed to be done and do it well. Everyone we interacted with was professional, courteous, and punctual. The entire job went extremely well but it was the transformation of the fireplace that brought all of us the most pleasure / satisfaction. We replaced the mantle with an old characteristic beam and resurfaced the white brick with beautiful blue stone. Noah's mason is a true artist. We found photographs to help give him a sense of what we wanted and that was exactly what we got, only better! Noah is smart, professional, personable, creative, and not only excellent at what he does but a terrific communicator; a trait that I believe is vital to getting a great end result. I would hire Noah and his again crew in a heartbeat. In fact, we have plans to do much more work with him in the future.
    - Amy S.
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Home Interior Contractors in Rhinebeck

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