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Auto Service reviews in Rensselaer

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  • Been doing business with Corey for years, I usually bring him my alignments, and tires because I don't have the equipment to do myself. After waiting 2 days for him to get the car in, he tells me he cant do it at 7pm on a Friday, so I decided to just go elsewhere Monday. Getting my car back, I noticed the floor pan was ripped out, and/or crushed. The front passenger side sway bar link was broken, and the car developed an unexpected clunk in the front also. So naturally I texted Corey to express my appreciation and speak my mind. His response was that I am just like everyone else, a victim lol.... laughing in my face pretty much and if I have anything else to say I know where he lives as if he was insinuating a physical confrontation, and I thought these people were my friends. I would also like to add that I wasn't seeking any form compensation for the damage, just an apology.
    - John V.
  • The first time we used them we took a car to a gas station and found a list of things they wanted and it would be $2500 to fix it, we found this guy and took it to him and he called the next day and said the car was ready. I asked how much and he said $250. I sat down with him and said tell me what you did. He said I fix and repair, I do not necessarily replace and that's the difference. That same car is in our fleet and running every day. We were sold right then and there. Customers are lined up and he is all by himself. His prices are extremely reasonable. Even to do brakes or tires he is considerably less expensive then like a dealership. We use him exclusively.
    - Andre P.
  • Randall offers a $200 special for a transmission flush. This service costs $300 or more at other shops, but I realized the hard way that the service is not the same. Changing transmission fluid is not like changing your oil, however that is how Randall does it. They just drain and refill, although that leaves a significant amount of dirty fluid and crud in there. I learned this the hard way and then had to go to another shop to have a full flush done that included detergents and a complete fluid drain and replacement.

    I was ready to chalk it up to experience and never return to this shop, however I experienced an issue with the work they had done on the bearing. I was driving and had to pull over due to a sudden grinding noise. Upon inspection I saw that a bolt from the wheel bearing had come loose and was lodged against the axle. It seemed pretty obvious to me that they had not torqued the bolt down properly and it had backed itself out and into the axle.

    I had it towed to Randall. The next day the service consultant called to tell me it would be $125. I explained that this was their work that wasn't done properly. They claimed they had no record of the wheel bearing being replaced. I was shocked. I had expected an apology for not doing the job right the first time, but instead they denied ever having done it - despite the fact that I had a receipt! But it gets worse. 

    I told the woman the receipt was in my glove compartment. Randall then looked in my glove compartment and in addition to the receipt for the wheel bearing, found the receipt for the transmission flush I had had done at the other shop. He called me back and angrily accused me of betraying him and telling me that "there was transmission fluid all over the engine" due to the shoddy work of the other shop (there wasn't). It was insane. I picked up my car (was not charged) and will never return.

    If own a Volvo and value professionalism, honesty, and quality work DO NOT bring your vehicle to Randall Automotive. 

    - Gregor W.
  • This is a difficult review to write. It's true what they say... let the buyer beware.  Myself, and my family, have been doing business with Cooley Motors for many years. Purchased my last car from Cooley. My parents bought their first Mazda from them in the 80s. I've been buying cars for over 30 years. Having said that, I've seen nearly every trick in the book. I totally understand dealerships are in business to make money, but there is such a thing as being an honest broker. My personal belief is you earn loyalty by being honest and treating people like you would want to be treated yourself. I am not the kind of person that makes a major purchase without first doing my homework.

    Having said that, this is the second time I've had a bad experience at Cooley Motors. Perhaps I should have learned from my first experience, but I approached the dealership looking to trade in my used Mazda for a new one. The salesman, Shawn, greeted me very cordially and was very responsive to my emails. After exchanging a few emails I decided that maybe this time would be different and decided to take my car to him for an appraisal. Shawn and his sales manager spent about 3 minutes looking over my car while I looked at a new car they had on the lot.

    After a few minutes I went inside and the salesman handed me their offer. The price for the new car seemed pretty reasonable, definitely in line with what would be considered a fair price. However, the price for the trade was far lower than any data source suggested. Including used car retail sales. My car has 90K miles on it, but the appraisal services take that into account when they give you a range to expect. For instance, the National Automobile Dealers Association showed the discount for high mileage, which is $1700 in this case.

    Bottom line is there was no reason for the lowball offer other than pure profit and speculation. This is EXACTLY the same tactic Cooley Motors used four years ago. I don't know why I thought it would be different this time around.The more things change, the more they remain the same. I'm not saying don't buy a car from Cooley, but just know what to expect. They will likely treat you like you're stupid. Caveat emptor (let the buyer beware).
    - Todd O.
  • Found these guys on Angie's List - they came highly recommended, so I had high expectations.  I went to their website on a Saturday, and easily setup an appointment for early Tuesday afternoon.  I was told by another shop that it would be roughly a three hour job - I didn't like the estimate from this other shop, which is why I pursued another opinion.  Joel called me Monday morning, and he gave an estimate, which was well under the other shop.  I told him I was under a time constraint - 1pm appointment, and I really needed to leave by 4:00, if at all possible.  I didn't realize it until afterwards, but he ended up putting two mechanics on my car, and they had it done by 3:00!  The waiting room - with free wifi, so I was able to work from there - was very nice.  The 10% Angie's List discount was sweet.  Oh, they also took a crack at my extremely pesky TPMS light (I think this thing has literally been on for about two years straight), without my even asking them to - free of charge.  The light ended up coming back on, but hey, they tried.  Will be bringing the car back soon for an oil change, and will see if they can look in to the TPMS light more.  My "old" shop could obviously not fix it, but I have a strong hunch that Caruso's will.
    - JOHN C.
  • Couple of times I’ve taken a vehicle in, they look at it and check it out and if they don’t see anything wrong they tell me it’s OK and not charge me anything. They’re not cheap but they do the work and you can always trust that they are not going to do something that’s not needed. Its family owned, third generation. Even better, I was featured on the front page of one of the sections in the news paper and they cut it out and hung it in the waiting room.
    - charles s.
  • Tony arrived a little ahead of schedule to replace rear window. The weather was not very cooperative (cold and some snow) but we were able to get the vehicle into the garage to make it easier to work on the vehicle. The work was completed in approx. 1 1/2 hours. The replacement has been great--no leaks and rear wiper works fine.
    - Mary M.
  • Found them on Angie's list and went to their website and requested a price quote. Received a response the same day. I had read a lot of reviews and prices for similar trips. I thought the price quote was very reasonable. I then called and spoke with Betty, she explained the process and confirmed the price quote. Once all the details were discussed, they were able to accommodate my timeframe for pick up. The order form was sent for my signature and the final price was still exactly what was quoted. The car was actually picked up by Atlantic Auto Transport. They were pleasant, easy to deal with, they picked up the car as expected and it arrived within the estimated timeframe. When the car arrived in NY, they parked in a Target parking lot very close to my house. At that time I didn't have anyone to drive me up and drive the car back so I was just going to drive up and get the keys, pay them and leave the car in the Target parking lot until later.  They offered to drive the car to my house since it was very close by and then I drove them back to the truck. I had never used a car transport before, I was hesitant because there are a lot of companies out there when you search the internet and you just don't know who to trust. This transaction could not have gone smoother. I am pleased and recommend Executive Auto Transport to anyone looking to ship their vehicle.
    - Jean R.
  • After looking into companies to have my car detailed and windows tinted I came across Ziebart on Angie's list and decided to stop by the shop to get an estimate.  The owner, Brian, Was extremely professional and helpful when we explained what we were looking for.  He took a look at the car and pointed out the small imperfections caused by the year of wear and tear as well as those pesky carts and door dings.  He quoted us for the detail and window tinting comparable to the other local stores, but he explained more about the process and the reassurance of quality.  I decided to inquire about the Diamond Glass paint protection to keep my car looking like I just drove it off the lot.  He took me out to show me his car that he had done and explained the advantage to the extra protection.  I was looking for this extra service at a few other locations and decided to go with it.
    Brian was very accommodating allowing me to drop the car off the night before where they stored it in the shop for the night.  As estimated it took the day to complete the entire process.  When I picked up the car it looked fantastic.  It looked better than when I drove it off the lot.  Brian was such a friendly and personable individual, it made it the whole experience feel warm.  He explained the business, background and got to know me.  He helped me make a few decisions with out pushing items or services that I didn't need or want.  It was great to feel like a valued customer in an area that lacks that professionalism.  I would highly recommend anyone to his store.
    - John N.
  • I had the car towed there when the clutch stopped working.  Danco replaced the clutch.  Afterwards he showed me the old clutch, explained how it worked, showed me the guts, and described the symptoms one would experience as it reached the end of its life.
    - Roscoe H.
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Auto Services in Rensselaer

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