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Appliance Repair reviews in Rensselaer

  • A
    RENSSELAER APPLIANCE AND ELECTRONICS
    very well - serviceman was most helpful and found problem with in minutes - gave me a quote for repair because machine manufacturer designed for full replacement of part - over cost of new machine - got excellent advice on purchasing a machine based on my criteria - was handled immediately with a sale price and machine was delivered and installed within days.
    - M-J A.
  • D
    Earl B Feiden Appliance
    I called Frigidaire first to see if it would be covered and they said it was covered because it was under a year old and gave me Earl B. Feiden as one of their authorized service locations, which I thought was good because that is where I purchased the microwave and was very pleased with sales and installation. I called Feiden's service office I spoke to a woman and she said I would have to talk to parts about pricing. I told her, according to Frigidaire it was covered and she disagreed and became annoyed to the point I had to call Frigidaire back and try to get an authorization. They repeated it was not needed but gave me a complaint # they could use to verify. I called back and the same woman answered again I got attitude and she insisted I still needed to talk to Bob in parts. I quickly tried to give her my work number so they could call me back, she was rushing to hang up. A week went by and I heard nothing. I called and asked for Bob in parts directly from the operator (did not want to deal with the attitude from the woman in service) got his voicemail. Never heard from him. 2 days later someone called and left messages that the part was in and wanted to set an appointment. I was surprised because I was told I had to talk to Bob from parts first but I guess he just ordered it. It would have been nice if someone could have just let me know they were ordering the part. In addition, I guess the rude woman didn't write down my work number so I was too late for service the next day because I didn't get the message until after 5:00pm. I called them back on Wednesday and got a nice woman who was professional. She told me they could come Thursday, the tech would call with a 2 hour window and she verified they had my home # and cell # on file. I did not hear from them by 9am so I went to work and kept my cell phone nearby. By afternoon I found out he called my home got voicemail and did not try my cell. So I missed him. I called the office and the woman apologized and said they are suppose to call all listed numbers. So she put me on the schedule for Friday. The same tech called only my home phone again! Luckily I checked it from work and he gave me a 3 hour window from 12:30 to 3:30. He still had not shown up by 3:45pm, I called the office and they told me he was on the way. He finally showed up at 4:10. I took off a half day of work for nothing. The tech told me the wrong style door handle was ordered, it fit but was just a little different style, I told him it was fine. At this point I just wanted this to be over. I then told the tech about the issue with the woman in the office and the warranty. He said he was glad I said something because it was not on his sheet that there was no cost. He said he would have written up the parts, labor etc. So the rude woman at the root of this saga strikes again! As I mentioned I had a great sales and installation experience but Feiden's is severely lacking in the service department, it will definitely make me think twice before buying my next appliance there.
    - Jean R.
  • A
    Appliance Repair Mike Horowitz
    I got Mike's information from Angie's List and contacted him based on his reviews. He returned my call promptly. He came and quickly diagnosed my problem and promised to call later with suggestions. I've had to hunt down service providers in the past. Not Mike. He called as he said he would and encouraged me to think over his suggestions before deciding. Most of what I spent was the cost to repair the items that needed replacing. He was very professional throughout and I would definitely recommend him and use his services again.
    - Kirsten D.
  • A
    Ron's Appliance Repair
    I got him off of Angie's List.  It was good.  He was able to come that next day, which was good.  He identified the problem and fixed the problem. I have no complaints.  It's not his fault, but the part was really expensive.
    - Zonnita B.
  • A
    Ron's Appliance Repair
    Ron came, diagnosed the problem, had to order the part (the motor speed control was on back order), installed and tested it, and the machine now works. I should add that my washer and dryer are stacked in a very small space, but he dealt with it.

    Both times I called to schedule him to come -- the first day, and then the day two weeks later when he came to install the part -- they offered me service the next day. (Due to my own schedule I had to choose a few days later.)  He also was punctual.

    I thought the cost was reasonable.  $150 of the total was cost of the part.

    The only sour note was that on the first day, he told me he had to leave to get a part.  I asked what he was getting and his reply was, "I'm getting you taken care of."  I thought that was a condescending answer that he would not have given a man.  Aside from that, I was satisfied with the experience and would use him again.
    - Susan P.
  • A
    RENSSELAER APPLIANCE AND ELECTRONICS
    Nate showed me where it had been burned and cracked. He showed me the mound of singed lint he had removed from the vicinity near the open flame. He gave me tips about dryer sheets and having the flame area serviced/cleaned. He was a very pleasant young man and a wonderful representative for his employer.
    - Amber R.
  • A
    Marcella's Appliance Center
    unknown
    - Nancy J C.
  • A
    RENSSELAER APPLIANCE AND ELECTRONICS
    .
    - Eileen J.
  • A
    RENSSELAER APPLIANCE AND ELECTRONICS
    .
    - Eileen J.
  • A
    ALL BRAND APPLIANCES
    unknown
    - Barbara A W.
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Appliance Services in Rensselaer

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