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Ice And Roof Snow Removal reviews in Poughquag

  • F
    Roberts Contracting Inc
    I had called them early on a friday morning after the heavy snows of the day before. We had developed an ice dam on our roof and the roof had a lot of snow on it that we were unable to reach. The person I spoke to quoted a fee of $550 and told me that his crew would be at our house at 9am the next morning, sat morning. I snow plowed, shoveled and got ready for his crew. They never arrived. By 945 I called and left a message. At 10:30 they called and told me they were just delayed and he would call me right back with a time. By 12:45, no call yet. I called again. He explained they would definitely come, as he is very reliable, and would call when they were on the way. They never came or called. With a snow full of roof and a drip in the house, we lost all of saturday and didn't call another service, as he had told me they were reliable. The next day, sunday morning, now 2 days after I first called and 2 days of snow on the roof with an ice dam and a drip, I called again to see what happened. He said they were working on an emergency and would come today, Sunday. They apologized for not calling the day before (we waited at home all day). They said they would invoice me and call when on the way. They never called, or came, again. We have not lost another day waiting for Roberts, who had apologized and said they are reliable. We had told them we have a leak in the house from the ice dam and snow. They seem never to come or call to let you know they are not coming. I don't consider this to be at all reliable. We would have liked to have used them for roofing renovation later in spring if needed. We will not call them or recommend them to anyone else after this. I understand that there has been extraordinary show and roofs collapsing in the area is a possibility. Truly, we are all neighbors and are in this together. We were trying to prevent serious damage in our own house, as we already saw a leak begin. If they had been honest and said they could not come, we could have called another contractor days before, reducing the amount of damage being done in our home. They have not once called us, as promised, to let us know they aren't coming, and after 2 days and 3 times they were supposed to come, are leaving this review. We have not yet heard anything from Roberts and now have to start looking for rooftop snow removal al over again, having lost 3 days (with 3 days of dripping now working it's way from the roof to the first floor). Not reliable service.
    - Steven C.
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Ice Dam Removal Services in Poughquag

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