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Home Health Care reviews in Pittsford

  • C
    Comfort Keepers of Oceanside
    Comfort Keepers is an organization that provides in- home companionship and other services to the elderly. The aides are middle aged or older women. They claim their aides do light housekeeping, shopping, transportation and social engagement for senior citizens. However the company does little or nothing to monitor the work performed by staff, ignores complaints, and charges full price whether staff shows or not. My mother, who has Alzheimers, had a Comfort Keepers companion for about seven months. During that time there were numerous occasions when she was late, and if I had not called (I live in another city) I suspect the aide would not have shown at all. when I called, whether it was one hour or two hours after she was to be there, she was always "on her way". Complaints to the owner did not result in any change in billing for when the aide was not there or a switch in aides. When we decided to move my mother to a senior residence with a higher level of care, I set up dates and times for my mother to visit for lunches and exercise classes in order to acclimate her. On most of those occasions the aide missed some or all of the lunch or class. Again, no help from The owner. On one occasion when she did show with my mother in October, the aide was wearing a warm coat and my mother was not. The director of the residence asked the aide why my mother wasn't wearing a coat but the aide was. The aide answered that my mother didn't feel like going upstairs to get her coat. The director, who told me about this, said she told the aide she should have gotten the coat or gone with her. When I visited duing this period the apartment did not appear to have had light housekeeping done, and the fridge had lots of rotting food. My mother would complain about the aide not coming or not cleaning, but we thought it was her forgetfulness. The aide denied missing days or times. Sadly, we only caught on towards the end as I tried to get the aide to take my mother to the senior residence and learned of their repeated failures to make the appointments. We did not pay the last bills. The owner is suing, and refusing to give me a copy of the contract or invoices she claims we owe her for. Interestingly, my mother made hundreds of calls to doctors when left alone, or calls to the aide and agency, and the phone records demonstrate many days and times the aide was supposed to be there but was not. Because the organization is a franchise, dealing with corporate headquarters was useless. I have contacted the AG's office.
    - jill p.
  • A
    Touching Hearts at Home
    Wonderful. From the first visit the caregiver did a great job relating to my parents and helping them where they needed it most. She has been very punctual and is always ready to help. Highly satisfied.
    - JOHN W.
  • A
    Happier at Home
    - DOUG S.
  • A
    Visiting Nurse Service
    They were great. In a tough industry they were dependable
    - Vincent B.
  • A
    Monroe Wheelchair, Inc.
    I would recommend them to anybody. Everything was excellent. Made sure I knew how to use the equipment so I could demonstrate to my wife how to do it as well.
    - William C.
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Home Health Care Providers in Pittsford

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