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Moving reviews in Phoenix

  • F
    The move was a nightmare, which ultimately cost us more than double what we had planned on. To add further insult to injury, a lot of damage was done inside and outside of the home we sold. The buyers ended up taking back $2,000.00 to cover damage to the septic system. Jeff had assured us he would cover it, but that didn't happen. Do not use this mover!
    - Peggy E.
  • D
    After receiving phone notification of imminent arrival within 10-15 minutes, morning of delivery, truck didn't actually arrive 'til nearly half-the-hour later. Driver who was already supposed to know from LENGTHY, DETAILED INSTRUCTIONS solicited in advance, by phone {which took up no less than 20 minutes of our time already} that he was to drive right into our drive way, opted to attempt backing into the driveway upon arrival before even getting out of the truck to speak with anyone here about altering our bought+paid-for delivery plan. In process he also backed right over our recycling bin. Apparently no one informed him of the delivery information and he simply assumed the unit was to be dropped in the driveway (by default) despite the fact we'd already had to pay an additional $60-some dollars to have it dropped on the lawn. We're now convinced their delivery person's an inexperienced truck-driver and he made a remarkable show of ineptitude at controlling the box-crane-rig for placing the storage unit to beat all. We showed him where to place it and instead it's been left sitting cockeyed taking up two parking spaces in our driveway as opposed to the requested single spot. Practically EVERY DETAIL we were informed of about the delivery service supposedly available from Pods was directly contradicted by their driver. Furthermore, the driver made absolutely NO 'customer service' effort to ensure we'd receive any refund of their extra delivery-charge for services NOT rendered or proved 'currently unavailable in [y]our area'. [MORE LATER]
    - Barbara C.
  • C
    Jenn, our contact person at Reliable movers was very nice. However, they were in the middle of a move to Florida so she was not always quick to get back to me. They do an estimate by you submitting an estimate of the number of boxes you anticipate and an entire list of all furniture items to be moved. She was slow getting the final estimate back it me due ti being in Florida. It was 2 days before our scheduled move and I did not have the final contract. The crew arrive promptly at 9:00 as scheduled. The nice thing is that they shrink wrap most of your furniture making it easier to handle and so that drawers do not fall out. They started right away and moved quickly. They underestimated the size of the truck that they would need, so they had to make a second trip back with one of the trucks. As the day wore on, they were still moving quickly and damages began. They were pretty rough with our furniture and stacked very heavy boxes in light ones. I found boxes marked fragile at the bottom of piles after the move. As the days and weeks passed after they moved us, we noticed more and more small areas of damage. They also did not re-assemble our sleep by number correctly and if my husband had not checked and made them change it, they would have just left it. All in all they were rough with our furniture, VERY expensive and I would not use them again nor would I recommend them to friends.
    - VICKI V.
  • A
    All three men were very nice. They communicated their duties and followed our directions. We were very impressed with how quick and precise they were in getting the stuff out of our rental and gently placing them on the truck so they wouldn't break. We got to our new home and they were there waiting for us. They asked where the items were to be placed. Offered to set up our bed and/or washer and dryer and placed all the containers in their correct rooms. We highly recommend this company to others and will use them again if we ever need moving service. They move not only locally but nationally we were told.I had no problems with the office. They were great with getting us a quote and setting up the time. The guys were supposed to arrive at 930am and they arrived right on time.
    - Douglas S.
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Moving Companies in Phoenix

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