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Dentistry reviews in Phoenix

  • C
    Was conscious of trying to work with your insurance. However after consultation with a second opinion, the recommended treatment plan was at the expense of the long-term viability of the treated teeth.
    - J R S.
  • C
    As it turns out they do not perform molar extractions which's top priority in my case at present.  I may return for more routine service and a new partial bridge after finding another provider to perform the extraction.  I was informed they usually refer patients to either Choice Family Dental (25 mis. away, the far side of Cicero) or Fulton Dental Assocs. (30 mis. away) for such procedures.  Inconvenient for patients who're already customers of their practice to say the least-- downright complicatingly baffling to anyone looking for a new dentist.  & as another reviewer commented, at about 4/5 p.m. their rather small reception/waiting area was rather akimbo with 'carpet crawlers'--i.e. no accommodating area set aside for children who are only there because their parent(s) are waiting on one of their siblings' appointment-completion.  With a couple too many chairs for the space and 2 or more unrestrained children under 6 in the front room about the size of a large office-cubicle, it is decidedly an 'ambulance-chaser' lawsuit begging to happen.  So mind that first step ... in the door! +Remember to look down+around before turning around!  X )
    - Barbara C.
  • D
    Their receptionist was quite delightfully--seductively, I dare add--pleasant about giving me the bad news for MediCare patients, however, it wasn't MediCare I'd inquired about. Never-the-'more', my main question as to weather I can 'afford' more feudal post-industrial 'wild frontier' paper-work gauntlets to run in order to obtain 'uninterrupted' ( and let's not forget, nigh-non-extant) 'customer service' is obviously enough implicated.
    Thank you, Ms. Smiling Delights!
    and especially those wonderfully 'nice', 'good' + naturally, 'friendly' doctors, but of course, darling!!
    - Barbara C.
  • D
    They didn't call,
    I forgot about it,
    and when I remembered the evening before, I had little choice but to either chance taking an hour's bus round-trip or
    accept as I was informed with somewhat stern insistence that the appointment was already canceled.

    They DID call the morning of the appointment to confirm {after I'd left a message the night before} but I simply wasn't feeling well enough to get to the phone when it rang at about 7:45 am the next morning in any case.
    and since their very convincing staff person had also stated clearly and pointedly ...
    that if you miss your 1st appointment their practice will not give you a second chance?
    Ah, we'll never know now, shall we?

    Fine, THIS TIME 'round I'm going to find a dentist who's registered with the Better Business Bureau!
    and no more futzin' with gettin' jerked around by these self-important, small-time fiefdoms at the mere edges of so-called civilization 'round these sub-rural burghs of and quot;Grayskirtleand quot;. Otherwise, better luck than I!
    ~ J.C.
    - Barbara C.
  • D
    Notwithstanding the above impass which their 'powers that be' have enforced for a year and a half at this point,
    - as far as I was allowed to get in my treatment plan with them
    : I was not only better informed as to my options, I was also very impressively, reasonably given to understand that my previous dentist was actually either misinformed or perhaps even mislead me to believe that my first choice of partial bridge materials was less ( as opposed to more) expensive than the time-honored old metal type which the prior dentist said was the ONLY type which my insurance would cover completely (+ the latter part of the prior misinformation proved an outright misleading falsehood on the part of one Dr. Guesmia of and quot;Gentle Dentaland quot;).

    The clerical/reception staff have not been especially amiable nor necessarily following any apparent protocol of customer is 1st order of service but they do their jobs quite well enough as far as I can tell from only 3 visits thus far. Fairly considerably more than we can say for most around this region, for starters--can't base good practices upon incompetence after all, no matter how 'friendly'. and I honestly would rather be treated matter-of-factly, so to speak than be winsomely guiled by reception only to find that my coverage is paying for any practices' 'nice' 1st impression appearances, which proves such cloying charm is merely a cover for general incompetence in the paper-work and scheduling department...at best; far more often than not the case as far as all such concerns of and quot;friendlinessand quot; may go in my experience. I do not go to a professional physician's office to make and quot;friendlyand quot; any more than I would go to the local social clubs to have my health issues seen to. It is mainly the still-unfortunate child-like, childhood abuse victims and outright hypochondriacs who require such personally smiling acceptance or even desperately seeking reassuring coddling where ever they're paying the tab as the case may be. The more mature and 'mentally sound' patient does one's best not to assume the least of the general public's 'attention deficit' does one not?

    Dr. Serrano and her dental assistant were very good at their work, and they certainly have above average understanding, and communication skills as well as being quite gentle and even good natured in their personal disposition toward a reasonable yet particular patient.

    The dental hygienist I saw was certainly well-enough competent at her handiwork, and I left with quite noticeably improved grin, which one always appreciates considerably. My only difficulty was being spoken to or even regarded like a child rather than a middle-aged man worthy of more mature respect throughout at least half of the procedure. Of course, one understands that some professionals are in fact best with the young and simple as not all are suited to any more sophisticated clientele--so though it was a bit disconcerting and bothersome, it was a mere trifle in this instance given the adept results.

    However, again, as usual everyone's subjected to unasked for commercial media input in their waiting room which has apparently become the 'industry' norm these days. Not only cable television, but p.a. music also AT THE SAME TIME no less, 2 out of my 3 visits I was so kindly allowed to schedule and managed to keep for myself.

    ~ J.C.
    - Barbara C.
  • C
    They're alright at dental cleaning, check ups and quite good about helping patients understand their over-all procedural options--or at least reasonably open to suggestions.  However, I had more than a few inordinate difficulties with the incompetence of the practice's reception/administration.  (In particular, a woman named Crystal who apparently no longer works there--to which I say good riddance--who was generally, ditheringly unprofessional in her demeanor, & even found several occasions to laugh in the face of my frustrations and aggravation with all the insurance coordinating problems their own obviously poor intra-office communications + oversight mishandlings had caused me!)   1 especially bad experience with their administration's insistence upon learning how to deal with my insurance providers' bureaucracy  by trial+error, and repeated failures to ether follow-through persistently in my case--as they, themselves had volunteered to do {evidently blindly, though it was} or even keep ME in the loop!

    Oh, but wait, there's more ...  (to be continued)

    I WOULD go to Dr. Guesmia again for basic services or in an emergency, but I cannot AT ALL recommend his practice for anything more cosmetically / appearance oriented.  He is a good and especially caring man where the absolute necessities of dental health are concerned, and quite helpful at that, but clearly doesn't have much regard for nor interest in a patient's aesthetic concerns for the sake of even 'restorative' appearances, never mind improvements.  I.e. if you're only concerned about basic health maintenance + functionality he's one of the best in Oswego county, surely.   If you actually want to preserve or manifest that 'highly eligible bachelor/bachelorette'  smile though?  Forget it!

    Sincerely,
    ~Jim C.
    - Barbara C.
  • B
    I was late to my first appointment because the Google directions were wrong.  That isn't just an excuse: I subsequently contacted Google and they agreed that the directions were wrong.  They emailed me and have corrected the error, so no one else should have to run into that problem.  The staff and dentist seemed somewhat annoyed with me for being a half hour late to my first appointment, which is understandable.  Nonetheless, they were able to see me that day and were overall respectful and considerate.

    I thought it was odd that at my initial appointment, the hygienist did not come in and thoroughly clean my teeth, which is the familiar dental routine for me.  The dentist (Dr Omar Guesmia DDS - he is the only dentist in the practice) did that himself, which is fine, but it surprised me.  Dr. Guesmia appears to spend more time with individual patients than other dentists I have gone to.

    As I mentioned, the staff did not get a good first impression of me, and so I am not sure if they seemed aloof because of that, or perhaps they are always that way with everyone.  I should mention that they were not at all rude or negative, just less friendly than I am used to.  The dentist was efficient and professional.  He does seem "honest, ethical, and competent" as their website claims.

    They were aware of my insurance, what it would cover and what it wouldn't, and were very clear with me on that.  They seemed to be understanding and definitely were not trying to take advantage of me, which is nice.

    Overall, I felt like the dentist and his staff really were competent and honest people who were willing to accommodate me.  And they do accept my insurance, which is why I looked them up in the first place.  They are not overtly friendly like my previous dentist, but I would recommend the practice to others nonetheless.
    - Juliana Q.
  • A
    Everything went very smoothly and efficiently. There have been no negative after-effects.

    This is the place to go for just about every dental procedure: Cosmetics, Sealants, Bonding, Crowns, Root Canals, Dentures and Extractions. It's hard to find a dentist/dental surgeon these days who can do just about everything.
    - Robert A.
  • A
    [to be completed when I've time and can remember any such 'required field' details]
    - Barbara C.
  • A
    They are conveniently located to my home and they are professional and courteous.
    - robert h.
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