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Computer Store reviews in Phoenix

  • F
    The day I brought the unit into their shop I was informed by Robert Hills that they would not be able to diagnose its problem 'til later the following week as they were backed-up with work.  I stopped by the shop again sometime during the following two weeks (mid-April) to ask if they could resolve a performance issue with another piece of hardware and to find out if they'd determined anything about the computer's failure.  I was told at that time they still hadn't gotten to it, but assured they'd call when they had.  About the time I'd intended to call them back as I'd still heard nothing from them over two months later, my vehicle'd developed some major mechanical problems which wound up leaving me without transportation for most of July.  I was finally caught up enough with other responsibilities and errands another week later and stopped by their shop August 3rd ...
    ...only to be informed that it was supposedly picked up from their shop the very next day after I'd dropped it off?  & now Mr. Hills denies even the possibility that they ever could/would've taken that long to complete a diagnostic/repair order.  He asserts that they "NEVER take longer than 2 or 3 days" to complete any such work--which's obviously complete nonsense given being turned away without any resolution in the matter about a week+1/2 after dropping it off in the first place.  Then he produced a receipt of 'pick up' dated April 11th which states that the diagnostic fee was paid in cash ... of course.  But that proves nothing whatever given there's no customer signature on it, which makes it no more than their own inventory report copy ... not a proper 'customer receipt'.
    Regardless of my data loss { which is NOT even the first instance of that happening at their hands} the C.P.U. which's apparently been made to disappear without reasonable explanation nor any genuinely professional accountability, DID have a couple salvageable/re-usable components (including a c.d. player + data-diskette drive) in it which should be compensated for at very least.  There's simply no way I picked up my computer ... the NEXT DAY after being told I wouldn't have it back for a week or two--and THEN spent the next THREE MONTHS WONDERING WHY THEY HAVEN'T CALLED YET?  =Patent hog-wash.
    & it's HIGHLY IMPLAUSIBLE that anyone else picked up the very next day ... and paid $30 bucks for a unit that was not only allegedly irreparable but not even theirs!
    + In which case it's tantamount to admitting they'll allow anyone to pick up YOUR computer so long's they've got the name on the work-order right and there's cash on the counter for carry-off!  Utterly incredible.  "Sorry about that, I don't know what to tell ya'." was the full extent of his customer service protocol under the circumstances.  Whell, fortunately enough for me?  I DO know what to tell him, sure's 're-juvenile' flummery after dishonestly rendered disservice-- as if we don't see that too often 'round these marsh-water bogs?  Maybe they'll take our local authorities more seriously than customers they don't personally care for.
    - Barbara C.
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Computer Stores in Phoenix

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