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Auto Repair reviews in Phoenix

  • D
    Sent my daughter to get an inspection and they made her pay $25 for inspection that cost $21 because owner did not have change. I can live without the $4, however, what kind of business are they running?.... shady!!
    - Cylest B.
  • A
    Very well! Vinnie's Automobile is an honest, professional & reliable neighborhood service center. He stands behind his work, searches for rebuilt & used parts to save $ and tells you when the repair cost is too high, unreasonable or just a bad investment. His grandfather started the business and his father ran it before him. A unique and friendly auto repair shop.
    - Robert W. M.
  • B
    I think the first time we used them was just over a year ago. They essentially provide the kind of service I'd expect from a place that claims to be in the customer service business. It usually takes anywhere from one to three days before it's ready for us. They do have a waiting room. I've only had to wait one time there and that was for a pick up. The problem we had with the brakes was unexpected because we just had an inspection from them like a month before and I would have thought that the problem we had should have been caught by them in the inspection. The work has only been done. It is too soon to tell.
    - Barbara C.
  • D
    I brought the car into the repair shop to figure out why the engine light was going off. We were there to get an estimate. After all was said and done, I was asked back up to the counter and told that my EGR Light was on and that I needed to replace the whole thing. FIRST, I was being charged 166.88 for just the diagnostics. Nobody came out to me to tell me what they were doing nor did they actually say I was being charged over 100.00 for it with less than an hour of labor. I was there for an estimate. If I need something done with my car, I need to know the cost before the service is performed. They neither came out to tell me what service they were doing nor did they tell me the cost. This cost was ON TOP OF 301.26 to replace the whole EGR Valve. That's a whole 468.14 for an EGR replacement that can be repaired for less than 250.00 elsewhere WITHOUT the 166.88 fee to look at the car.
    With shock, I mentioned the fact that I was never told me what services they were doing to my car nor that there was a cost involved. I was there for an estimate only. The clerk said, "If you do not pay for this service, we feel like you are taking US for a ride." He said, "we've got to make money somehow" and then said if I got the car repaired there, they'd waive the diagnostic fee NOW and just charge us the 301.26. I said, "it doesn't look like your begging for business here". We are a lower middle class family on a strict budget and cannot afford NOT to know what we are paying for. It's why we asked for an estimate in the first place. We did not feel comfortable with his new deal and felt we couldn't trust him.
    Finally, the clerk said, "fine! your all set!" and waved me out of the shop because he had a lot of customers watching.
    I think there is quite a difference in who was taking advantage of who here. This was a scary moment for me and my family who live on a tight budget. We were recently struck in the windshield by a piece of brick or concrete and have to get that fixed on top of everything else. While we are happy to be alive, we sure felt taken advantage of in a situation where had the clerk been upfront with us, things may have turned out different for both parties.
    We have used Hudson and Mowins once before and had good service with them. When we called for an estimate date last Thursday, the clerk was pretty rude. Giving him the benefit of the doubt after having a good experience the last time, we decided to go anyways. This experience has made us think twice before ever going to Hudson and Mowen's again.
    We're unsure if it's because they are affiliated with NAPA next door or the fact that they need to pay for the solar panels, but the cost of service and the customer service was less than par. We're very disappointed and would have taken it to the BBB and the NY State Attorney General had things escalated further.

    - Douglas S.
  • C
    Apparently this location is under new management:
    employees are humorless, disaffected, and not especially welcoming nor consistently considerate.
    & their service charges have jumped-up noticeably-- if not entirely incredibly.
    Shock absorber they installed turned out to be defective, so they replaced it no more than a week later--as any reasonable customer should expect.  However, after my vehicle was returned I discovered a minor thing or two of a few dollars' value had gone missing from the passenger area.
        Between labor-cost/time billed, unprofessional service with a palpably poor attitude, and the apparent petty theft, I can no longer reccomend this shop, and I won't be back.
    - Barbara C.
  • F
    I had a very negative experience. Firstly, I was there from 9:30 until 3:00, almost double the 3 hour estimate. When I checked in on my car at least twice I saw there was no one working on it so I figured the mechanic was on his lunch break. When it came time to pay the bill I asked the counter person if I was getting charged for the mechanic's lunchbreak and they said no, of course I was not. After getting home I noticed I was charged for 5.96 hours of labor if their rate is truly $77 per hour. They disguised this by not listing the hourly rate on the receipt, just labor.....and then the dollar amount. Why was I charged for 6 hours when I was only there for 5 1/2 and the mechanic took an hour lunch break? I immediately went back to the shop thinking it was an honest error and they would straighten it out, but only the wife was there and SHE REFUSED TO HELP ME! She said she "didn't want to get involved" even though she is an owner and that we could call Greg and everything would be taken care of over the phone on Monday. I explained to her that the time stamp is right there on my receipt showing that I was only there for 5 1/2 hours and that I was charged for all of those and more, but she said "well, sometimes we charge more per hour, it depends on what was agreed upon!" Huh? Sometimes you charge MORE than your posted hourly rate?! I left feeling frustrated that the owner would not resolve this and when we called her husband on Monday we were hassled and given a hard time. He said he explained to us that it would be "marked up." He even said "you seemed so nice, you even gave us a $15 tip." Yes, we were nice until we found out we were being overcharged!!! After being put on hold the third time I hung up but was called back with a voicemail that they will refund about $80 and they wanted me to come to the shop to pick up the receipt. Still have yet to see a refund. Since I was now very skeptical of this shop and their business practices, I took it upon myself to go to the library and look up the standard amount of time a mechanic should take to replace the gas tank on my vehicle and the answer does not surprise me in the least - 2.3 hours, with .6 more if AWD, much less than the 6 hours I was charged. I also find it a little sketchy that they have 358 reviews on and 100.00% are positive. No one has that good of a record - they must be self-posted. They even have an offer on their website for 50% off an oil change if you post a positive review online which must be the only reason they have any positive reviews. Lesson learned: If you don't want to be ripped off when it comes to auto repair, get a written estimate beforehand, and whatever you do, DON'T BRING YOUR CAR TO HUDSON AND MOWINS!!!!!
    - Galena O.
  • A
    I am confident that they did their best in researching  any available
    replacement engines for the '98 Toyota Rav 4 which aren't at all easy to
    find, and they were as forthright as can be about the potential costs
    of replacement as well as the likely difficulties of only replacing the
    timing belt itself--i.e. likely hidden damages within the engine which
    in the end would cost more than engine replacement.  They gave us plenty
    of time to consider our options after the fact and did not charge us at
    all for the estimate or storage for over a week before we could arrange
    to have the vehicle taken away by a junk hauler.
    I very much appreciated the shop manager's honesty and humorous demeanor under the circumstances and will not hesitate to recommend them for the type of automotive repair and maintenance services they generally perform.
    Mufflers, brakes, general engine repair, oil+fluid changes and inspections.
    - Barbara C.
  • D
    All-in-all, I invested about 3 hours of my own scarce and highly valuable time, along with nearly $10 in wasted gasoline to get to and from their rather remote location, twice and all for nothing!

    So tell me how this made sense-- let alone cash:

    I found what I needed, brought it to the check-out window, attempted to pay using my mother's credit card (same last name at least) as I realized I had forgotten to bring enough cash, and these parts were for her car anyway. They, understandably refused to accept credit payment by card which did not have my name on it. However, they ALSO refused to let me pay by debit! (Of course, as I have been authorized to use her card in making purchases on her behalf, I know the p.i.n. #.) The employee merely said that he didn't make the rules and he would not let me pay by debit, despite the fact that I was prepared to. I attempted to explain that the purpose of a debit card IS so that it can be used without id. which IS what a p.i.n.# is for after all. He rudely and insistently interrupted me, saying the purpose of a credit card was ... (as if, I was perhaps as 'unclear on the concept' as their alleged story policy obviously is). So then I began again and this time was at least allowed to finish what I'd begun to say, though he was clearly unwilling to even think about what I was saying, and turned his back to walk away while I was talking. He simply said again that they wouldn't allow it, and quot;...end of discussionand quot;.--Oh, there was a and quot;discussionand quot; was there ... really? I must have missed it while I was being insolently interrupted or regarded dismissively from the moment the credit card was having a black greasy thumbprint smudged on the face of it so that they could prejudicially 'determine' that they were going to refuse to allow me to purchase a mere $10.-- worth of junk under any non-cash circumstances.

    So then I asked them to set the hubcaps aside for me and I'd come back for them, which at least the man said they would do for me. When I returned for them three business days later, I was informed that they'd and quot;thrown them outand quot;.

    so again now,
    let us review what we've learned:

    U-Pull U-Save Auto Parts Inc.'s official policy is to hassle people over using a relative's debit card for even the most meager purchases of under ten dollars, and then throw away the materials which they could've made the same quick small buck on in any case? That sound about right, 'gentlemen'? Do let us know how that ANTI-business 'model' works out for your company in the long haul, please--I can't wait to hear of your filing for bankruptcy due to mismanagement favoring employes with petty, arrogantly asinine attitude problems over would be paying costumers .

    If you don't have a problem being treated like dirt, you'll love this trashy-wonder hinter land sequestered away from civilization out there in 'the sticks'. Good luck!
    - Barbara C.
  • A

    He gets me in quickly when it is necessary and goes out of his way to take care of my car.  

    Kevin always gives me clear explanations and an accurate estimate.  I feel very confident and enjoy having him do my auto care.
    - Melody B.
  • A
    As a single female driving a higher profile car I was often taken advantage of by mechanics. He has always been honest. He explains everything to me and I trust his recommendations. I would recommend him highly to others.
    - Sarah d.
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Auto Repair Shops in Phoenix

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