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Carpet Cleaning reviews in Penfield

  • C
    A Cleaner Image Cleaning & Restoration
    pros: nice people, punctual cons: One section of wall is weeping moisture. The debris they sanded from the wall filled the water crevice around the basement. This blocked any water from reaching the sump pump. After several calls and e- mails to have the work looked at, I was met with several excuses. No one has come to look at the basement and I now need to hire someone else to repair the problems.
    - Bernadette F.
  • A
    Spurling's Carpet Cleaning
    Every expectation met. Paul Spurling and helper Joe could not have done anything better. I would not hesitate recommending them. My 20 year old (light green) carpets look new. Paul's hard work and cleaning research are hard to beat. He is the best! Cost depends on measurements and items to be cleaned. Call them for prices. Not the cheapest but you can not hire a better company. Second day and they are dry and fluffy and ready for holiday visitors:) Owner operated and worth every penny.
    - Maureen B.
  • A
    Complete Cleaning Services
    We have him here every six months. He's been an "A" ever since he's been here. He's very reasonable. I recommend him to any friend or relative. In fact he's already been to our daughter's house. He cleans the grout. He probably comes once a year to clean the shower. He's very good. We have Labradoodle dog. He got sick one night in the bedroom, he did number 2 and about four squats on the rug. We had this gentlemen clean it. We had him back a couple of times. He said that once that type of thing goes through the carpet and pad, it will continue to come back up. He was able to clean that carpet without us needing to replace the whole rug in the bedroom.
    - JOHN M.
  • A
    WetDry Carpet & Restoration
    The owner Fred answered, fortunately for me. I explained what happened, he asked if I had put anything on it, and I said no. He said he would be over in 20 minutes. He happened to be in Penfield where we live. He got here in 20 minutes and got to work. He was great. I cannot say enough. Friendly, respectful and just a real nice guy. Did a great job and gave tips for if any wine left in pad that might work its way back up through carpet later. For this emergency service on his day off he only charged us $50.00. He could have charged much more.
    - Karen W.
  • A
    Extreme Clean
    I've been through a number of carpet cleaners over the years, mostly through online deals, and I've had highly variable experiences. I've had the megachain-cleaner with the vacuum in a van, down to the enterprising individual who showed up with what looked like a department-store rental cleaner. When it comes to carpet cleaning, mileages definitely vary. Extreme Clean was a pleasant surprise. He has a professional-grade machine, but it does enter your house. More importantly, he uses it conscientiously. He went over the carpeted stairs in detail. He wasn't rushed to get to his next appointment. Problem spots were points of concentration, and he gave advice for the few that he couldn't remove (which have been there for years; no one can remove them). The carpets were, in a word, clean at the end of it all. If there is one warning, it's in the scheduling; make your reservation well ahead of time, because you'll have to. Rates seem reasonable; moreover, the rate I received through Angie's List is the same he will quote me in the future, or so he says. I will be doing business with him again; no more shopping around.
    - Michael B.
  • A
    Pinnacle Eco Clean Inc.
    Two members came to house to clean carpets and take away oriental rug.  Jessicawas very friendly and able to answer all my questions related to carpet cleaning at time of scheduling the appointment.   On day of appointment they were on-time and we walked area to be cleaned.  They asked if I knew of any spots that needed to be pre-treated as they had not seen any.   Our carpets had not been professionally cleaned in several years.  When they finished, they looked new.   They hauled away the oriental rug. About 7-10 days later they called and scheduled a drop off time.  Again they were right on-time and the rug colors were vivid the fringe was bright white. Excellent work!  
    We used this organization to clean rum out of another oriental rug a few years ago and they did an excellent job with that also!
    Everyone we had contact with has been very polite and professional
    - Richard M.
  • F
    Aladdins Carpet Cleaning
    I was told that they would arrive between 9 and 10 am.  I called at 10:15 and was told that it would be another hour before they arrived.  The two techs arrived at 11:15.  They were not clear of what was to be done.  I told them that all carpets in the house were to be cleaned and that there was a lot of pet hair.  The two young men proceeded to ask about every room and whether or not it should be cleaned.  I explained several times that any room with a carpet needed to be cleaned.  They "cleaned" for about an hour.  I asked them how they liked their jobs and they said " the pay is good but management is trash".  I found this to be unprofessional but am now finding this to be a very true statement.
    After the carpets dried, I noticed that there were still balls of pet hair on all of the carpets.  I called and spoke with Patrick the owner and he advised that it was my fault for not telling him there was pet hair.  I asked for my money back and he said that they do not do refunds.  My only option is to have them come back.  They did a terrible job the first time and were unprofessional.  I do not want these people back in my home.
    Patrick refused to refund my money.  I have two small children and can not have wet carpets.  I hired this company to come clean before we moved in and they did a terrible job.  I have filed a complaint with the BBB in hopes that I can get my money that was wasted.

    The response below from the company is not accurate.  I was originally told that they did not bring the right equipment to remove pet hair because I did not tell them about it.  The response below states that they can not get pet hair out. 

    The water thay I am referring to on the floors is puddles that were left on the tile floors.

    They were not able to offer to come back for four days which was not convenient since all of our furniture would be in the house.

    I have called and told this company I do not want them back in my home.  I have yet to receive any refund and they have not responded to my BBB complaint beyond just stateing that they do not refund money.
    - Nicole F.
  • A
    A Cleaner Image Cleaning & Restoration
    They provided a free estimate of the work they proposed to do after assessing the situation.  An appointment to have the work done was easily scheduled at a convenient time.  They were on time, friendly and did great work for a great price.  Very pleased.
    - Angela P.
  • B
    On the Spot Cleaners Inc
    The guy they sent showed up on time and was timely in the work he did. It was the first time I ever had my carpet done as I have always done it myself with a personal shampooer and I was looking forward to better results. Perhaps I expected too much, but I was dissapointed with how it looked after. When I do it myself I pre-spray any areas that look more soiled and will scrub any of those areas. They sprayed and then immediately used the shampoo machine. It was a quick in and out and I'm sure everything is cleaner, but there was nothing noticeable in visible improvement. I think next time I need to spend more and get someone in who is really going to work at the carpet. This seemed more like a maintenance visit for a carpet already in good shape that is getting regular shampooing.
    - Carl M.
  • D
    On the Spot Cleaners Inc
    The service person arrived on time, was very nice, and efficient with the job. That said, the carpet was extremely wet afterwards and did not dry completely for a good 12-24 hours. And within days of the cleaning, ALL of the spots that were treated (except one coffee stain) were back. It was very disappointing. I would not hire this company again--I would have been better off using a spray bottle & spot cleaning the carpet myself.
    - Amy F.
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Carpet Cleaners in Penfield

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