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Auto Service reviews in Ovid

  • D
    Maguire Automotive Group
    Brought the car back to McGuire to have them replace the CV Joint and quot;bootsand quot; they did not have the parts on stock and told me that they will call me, I asked to make sure they had the right number to call, as I changed number and this was the third time I asked them to update my information...

    a week later I call them as I never got a call back, the service department told me the parts were not in, I asked them to check when will the part be deliver as they told me it will take only a couple of days, I was put on hold for about 5 minutes and I decided to call back and ask for the service manager.

    After speaking to the service manager, he told me the parts were there and they could do the replacement next week, I asked him why they did not call me, got no answer, only an apology.

    I made sure he has my updated information this time around, I had 3 instances of miscommunication with the service department since I bought my car, this is the one that and quot;helpedand quot; me decide to look for another VW Service in the area.

    To be fair, he did offer to send someone to pick up the car next week, so I don't have to drive out there and wait.

    This is not the only time I had issues with this vendor, I am very happy with my VW, I did a lot of research before buying it, but I did not researched the dealer and that is my bad....
    - Ron C.
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Auto Services in Ovid

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