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Wallpaper Removal reviews in Oswego

  • D
    CNY Fire Emergency Services
    On June 8, 2012, I asked the company's owner when they would be starting on the house. He said once the permit is approved, they can start; he said probably the 18th or 19th of June. I met with the architect,that day. (it's required for jobs above $20K). I showed her around the house. It took an hour to measure the rooms and took pictures. She said she would submit the plans the following Monday (June 11). During that week, I made numerous attempts to contact the claims representative for the company.  On June 27, I received a call from the claims representative, and from the owner, a day later,as I was heading back home from a vacation that the permit was approved and they would start work. I was infuriated, I called them back and we didn't speak until July 2. When I asked the representative why it took so long to get the architectural plans and permit, his reply was "I don't know." Throughout the start of work on July 3 until its completion on October 26, the representative kept saying it would done soon. They said the upgrade in the electricity would take 10 days; it took three weeks. There were a couple of occasions where I would arrive at the house and no one was working. In late September, there was an issue over the installation of the vinyl floors. The installer said the vinyl rolls would be cut and installation would take place on October 2. On that date, they didn't arrive, I called the installer who said they were at a job which took longer than usual, but would be there, the next day. On October 5, I went down to my house and noticed the vinyl wasn't installed. One of the contractors for another job said the installer had issues with with the placement of the stairs, but the stairs weren't there. I called the installer and had the speaker phone on. The installer accused the other contractor of not telling him when the stairs would be installed. The installer said he would install the floors in a couple of days, but didn't. The other contractor was livid. The following Monday, October 8, I contacted one of the contractors to see if the floor installer came, he didn't. I called the installer to tell him if he didn't arrive at my house within the next hour, he'd be fired. He called back to say he'd be there. The next day, I sent a signed certified return receipt to CNY Fire & Emergency with a "Stop Work Order." The next day, I contacted the representative telling him if the installers didn't come, they were fired. Within an hour, the company's owner was at the house, he was very accommodating telling me if I had any problems to come to him. (Something he should've said in the beginning.) The vinyl floors were installed by October 12. At the end, on the 25th of October, the representative had the unmitigated gall to comment, "We had our delays, but that's past us." It shouldn't take all this prodding to get people to do their work.
    - Mark P.
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Wallpaper Removal Services in Oswego

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