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Pet Specialist reviews in Oriskany

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  • Refused to put down our suffering dog. First, they quoted us by telephone an outrageous fee and demanded that it be paid in cash. A second telephone quoted a lower fee and gave instructions to be at the vet's office at 6pm and the veterinarian would meet us there. When we got there with our suffering dog, a car was in the parking lot but no one would respond to knocking or telephone calls via cell phone. No veterinarian showed up. When the employee left the building approximately 1 hour after we arrived there, she deliberately ignored our requests to talk, got in her car and left.|We had to take our poor suffering dog home, ease his pain as best we could, and took him to another veterinarian the next day. The next day, I went to New Hartford Animal Hospital to get their files on our deceased dog and one surviving dog. The owner's daughter ushered me into an office and listened to why I was there. Saying she'd get the files, she left the office leaving the door open. A few minutes later, I heard crying in the hall and I went out there to find the owner's daughter crying her eyes out in her father's arms, saying I had verbally abused her and threatened her. Her father then demanded that I leave. I told him his daughter was a great actress and I would not leave without my pets' files. He said to come back at the end of the day and they would be ready to take. When I came back at the end of the day, I was told I would not get the files until the next day. The next day, I received a part of the files which I took to the another animal hospital, which is where we began taking our dog(s).
    - Kevin C.
  • We came to Burrstone Animal Hospital in 2005 after some very bad experiences with another local animal hospital. ( New Hartford animal hospital in washington Mills NY) The care my dogs recieve here is excellent, low cost and their employees are the very best. Recently our newly aquired rescue dog became ill and we brought him in and he needed to be admitted because he was very ill with ketoacidosis due to his diabetes which we just found out he had, He was in their care for three days and nights and while he was there the employees of Burrstone Animal Hospital were wonderful to him as well as to myself and my husband. After they got his blood glucose down to an acceptable level we were able to bring him home. He now needed a whole lot of home care due to his diabetes which included insulin injections twice a day, urine checks for ketones, feedings twice a day with new low calorie foods and blood glucose checks which we needed a special meter for. We were a bit overwhelmed and did not know if we could handle this. Dr, Noelle Perry made us comfortable in his care by returning our frantic phone calls in a timely manner, and assisting us with all the new treatments. In fact, every single employee at Burrstone Animal Hospital were wonderful and continue to be as we try to settle into a routine with our Diabetic dog, and still need to call freqently to ask questions and schedule appointments. Having three dogs, all rescues with special needs had us looking for great medical care and this is where we found it. From the Receptionists to the techs who take care of things behind the scenes to the Veterinarians, every single person at Burrstone Animal Hospital takes great pride in their jobs and they all love what they do. We recommend this place to every family who needs a great place to bring their animals for their regular yearly care, and for those rare emergencies where you need someone to save your pets life. Too many animal hospitals care more about the money they are making than the pets that they care for, Burrstone Animal Hospital is not like that. They KNOW your animals are not just 'pets' but are a part of your family and they treat them as such. They also take the time to 'care' for the families of those pets when they are worried or frantic about the illness or injuries of their dogs, cats or whatever animals are part of their lives. Burrstone Animal Hospital and Dr. Perry get a *10* in our book! Highly recommended to all of you out there who love your pets!
    - Kevin C.
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Pet Services in Oriskany

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