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CUSTOM CARPET CENTERS

Founded 1965 • Angie's List since July 2006

C Rated | 28 Reviews

Description

At the Custom Carpet Centers, we’re proud to offer flooring solutions for every application. While we're known primarily for supplying the WNY residential and commercial markets with carpet, vinyl, hardwood, laminate, ceramic tile, and area rugs, Custom Carpet Centers are also the largest supplier to the new home builders of WNY and the fastest growing commercial contract supplier. At each of our residential store locations, you’ll have access to the most extensive collection of flooring solutions. If you’re in the market for flooring, we invite you to stop in and speak with our experienced team of professionals. We’re happy to offer you free flooring design consultation, advice, and estimates on floors of all styles and patterns, all in an effort to help you choose the best flooring solution best suited for your specific lifestyle and budget! Showrooms Located at: 2847 Southwestern Blvd. Orchard Park, NY- Phone 716-508-3812 5085 Transit Rd. Williamsville, NY Phone 716-650-4222 2905 Sheridan Dr. Tonawanda, NY Phone 716-204-7604 2200 Walden Ave. Cheektowaga, NY Phone 716-650-5270 8109 Niagara Falls Blvd. Niagara Falls, NY Phone 716-650-5738 700 West State St. Olean, NY Phone 716-650-5742 111 Fairdale Ave. Lakewood, NY Phone 716-526-0081...

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A
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Verified Reviews

A few reviews for this pro…

F

RATED

01/12/2021

Do not buy from this company we ordered carpet for our stairs in September 2020 we still do not have it installed. They call to set up appointments then never show up, I asked for a refund before the installers even came they refused. They say they will get back to us then never call. So frustrated! Job still not completed as of 1/12/21.

DESCRIPTION OF WORK
Carpet on staircase

CATEGORY carpet installation

SERVICE PROVIDER RESPONSE

We completed this on January 15, 2021. We apologize for the amount of time it took to complete this. There were some extenuating circumstances, which we don't need to get into here, but we should have been able to complete this in a more timely manner. Again, we apologize for the speed of response and for the inconvenience. We are also hoping that we can now count this consumer as on of the 96% of...
F

RATED

02/05/2016

We had a bad experience with Custom Carpet Centers. Their help was not good. They're argumentative with me as a customer. They still haven't corrected the damage they did with my flooring. I have no success with the management. They're very argumentative as well. They sent two technicians. They were slovenly. The guy's panty was falling down his leg. Their responsiveness was very poor. I would nev...

DESCRIPTION OF WORK
They laid laminate flooring and new carpeting.

CATEGORY carpet installation,flooring contractor

SERVICE PROVIDER RESPONSE

Our records indicate no open service items with this consumer. Our records do show that the consumer called to complain about post-installation scratches in a laminate floor and staining issues with their carpet--both due to user damage and/or usage. Neither issue is covered under warranty. The consumer was given information on how to clean and proper care of their flooring and carpeting and the f...
B

RATED

11/22/2015

They were a bit circumspect until the material was delivered to them. But once the job was scheduled it went very well.

DESCRIPTION OF WORK
Installed sheet goods kitchen floor

CATEGORY carpet installation,flooring contractor,remodeling

F

RATED

10/21/2015

We purchased a carpet just for our stairwell and second floor landing on May 6th 2015. It is now October 21st 2015 and our carpet is still not completed. It took over 2 months for the carpet to come in and for the installer to come measure it up to have the sides bound. When the carpet came back it was not bound properly so they had to take it again. The installer finally returned and had the bind...

DESCRIPTION OF WORK
Terrible install and service. 5 1/2 months and the problem is still not fixed.

CATEGORY carpet installation

F

RATED

09/20/2014

The installers that came in during installation stole a pair of solid gold earrings, my elderly mother's hydocodone and a pair of aviator Ray Ban sunglasses. (In order to do this they had to secretly go through all of our things!)When I noticed I called the main head quarters and all they did was put me I touch with installer. He apologized and offered me 100.00. I filed a police report but nothin...

DESCRIPTION OF WORK
The carpet installers that were hired through Custom Carpets were awful.

CATEGORY carpet installation

SERVICE PROVIDER RESPONSE

On the day after the installation of carpet in (Member name removed)'s home, a call came into our service center that some medication had been discovered missing from the (Member name removed) home. Our crew chief was immediately notified and he contacted (Member name removed) to get details. Ultimately, the crew chief was able to determine that one of his part-time, seasonal helpers has committed...

Services Offered

Sale and Professional Installation of Carpet, Carpet Tile, Vinyl Flooring, Laminate Flooring, Ceramic Tile, Hardwood Flooring, VCT, Luxury Vinyl Tile and Area Rugs.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard
Senior Discount
10%
Emergency Service
No
Warranties
Yes