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Basement Waterproofing reviews in Orchard Park

  • C
    They described the repair which included a lifetime transferable warranty. All work was done as stated. Unfortunately a water pipe joint was broken causing a dripping leak which wasn't there before the work started. The owner flatly refused to take responsibility. I had to have it repaired myself. Not very professional.
    - Frank C.
  • C
    Roto-Rooter Plumbing & Drain
    Rough- misquoted on amount of time twice. The job took far longer than told. The workers were nice but did damage to some of the property. Damaged the wood threshold- told the supervisor which he acknowledged and never did anything about. Also found damage after they were done, never bothered to call them as we did not want to continue to deal with them. The cost of service seemed extremely high. On a positive note the plumber who initially came out to deal with the blockage was fantastic. Would absolutely use him anytime. Only reason this rating went from a fail to a C.
    - david p.
  • D
    Frank's Basement Systems
    I called at 10 am and explained that we had some water in the basement from what we believed was a frozen pipe leading to an outdoor faucet.  An appointment was made for 2-4 pm the same day and I said I would be home all day.  I waited at home throughout that time, then called at 4:20 when no one had arrived.  I was informed that someone had called at 3 pm, leaving a message requiring that I call the office to confirm my appointment before a technician would be dispatched to my home. Unfortunately, my cell phone had not rung when they called and it went directly to voicemail.  I asked why a secondary confirmation was necessary when I had made the appointment only that morning??  I was dismissed and told that I might have gone out for milk and not been home.
    I understand that it is frustrating for a service company to sometimes have customers who are not at home when they say they will be.  On the other hand, since I was not informed that a secondary confirmation would be required of me, I was not glued to my cell phone as I worked around my house today.  If Frank's Mr. Plumber is going to cancel appointments because of a lack of a SECOND confirmation of a need for service, they should let customers know that ahead of time.
    I will never use this company again.  Not only did I lose precious time during which I had pressing errands I delayed for the appointment, I STILL have water leaking into the basement and no one here to address it.  I was counting on their service and expected better follow-through from a company rated so highly on Angie's List.
    - Guenevere W.
  • A
    Locktight Waterproofing Corp
    The presentation was long-winded, but professional. He showed his insurance and information, along with BBB rating and articles about his business.  He then gave me an estimate to create a bubbler system for my home to dispel my sub pump water away from the house.  He did give me a very reasonable price, and mentioned HOW they were going to perform the work as well.  He also suggested tying in the downspout that was very close to the location of the sub pump. 
    The only thing I didn't like is that on the phone, the owner made it sound like he could squeeze me in fairly quickly, but when I signed the contract, he told me it would be at least a month before he could get to me. He took my down payment of half of the price of the project, and said they would give me a call.  It's been two weeks, so hopefully it does occur before serious snow, because it would be pretty difficult to dig once the ground is hard. 
    I think it will be very professionally done when completed, but I would like a solid timeline if I was going to get work done again.

    - Kathleen M.
  • F
    Everdry Waterproofing New York
    They promised to do everything and anything. Estimator was very nice .... until we told him that their Angie's review was not as stellar as he indicated. Guessing that he didn't think that we would verify it. Impressive presentation and "certificates" that clearly didn't mean a thing. Was able to contact 2 references that they provider - 1 good and 1 not. RUN from this provider.... don't walk!
    - Dorothy R.
  • A
    Young Waterproofing Co
    They chipped out a crack, sealed it and put up a wall in the interior of the home. In general an overall good experience.  I found him by word of mouth of a lot of people and found him on Angie's List.
    - Doug R.
  • A
    Frank's Basement Systems
    When they hit a snag with the water pipe, they went above and beyond to bring in a plumber to install/reroute new pipes. The construction crew (normally 5-6 people) were always so very professional, friendly, and soft spoken. They were like buddies by week's end. In terms of management, I couldn't have asked for more from Mike and Frank. Their price was lower than all competitors (we asked three other companies), and they did more than we asked, AND they offered the best solution. Best of all, they communicated frequently, and were completely honest in responding to all questions. I couldn't have asked for anything more.
    - Anthony A.
  • A
    Our sump pump died and the basement started flooding. Utech had two guys out to our place within an hour. They replaced the pump, checked the outflow pipe into the back of the yard, and sealed/replaced piping in the basement. No extra charge beyond the quoted price for the sump pump. They could have been in and out in less than an hour, but they stayed for 3 total hours (again, no extra charge) to make sure everything was running properly. Our basement is now totally dry. We would not hesitate to call Utech again for any basement or drainage jobs. Great work.
    - Ania W.
  • A
    Fadale Enterprises, Inc.
    - Terry H.
  • C
    ABS Foundation Services Inc
    As above
    - jill c.
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Waterproofing Contractors in Orchard Park

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