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Dry Cleaning reviews in Oneonta

Real People ~ Real Reviews ~ Real Results

  • About the worse customer service I have ever experienced in all my long life.  Took over 90 lbs of laundry for wash and fold -- in it was 3 weeks of my grandson's dirty clothes -- all name brands.   His clothes were not returned.  Attempted to contact owner -- no returned calls.   Daughter delivered  itemized list of missing clothes to main office.   Was not let in the door main office and was told that the owner, Craig, was having a busy week and knew about the situation.  He would call.  That was June 24th.  It is now July 6th.  NADA.  Never even an offer to refund the price of washing ($133).  Unfortunately, they are the only game in the area.  Will continue to try to get a response from them.

    Believe the clothes were stolen from the driers or by staff.  Went to the police because cost of missing clothes exceed $1500.  Police called the office twice.  Said since it was a "service" it was a CIVIL situation maybe could file in small claims court.

    Have since found out that they do lose shirts quite often.  Infact, my husband has lost several shirts and once the owner did give him a $10 store credit. 

    - Kathleen B.
  • I was very happy with my experience. The staff was pleasant and professional.
    - Alda L.
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Dry Cleaners in Oneonta

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