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Find Top-Rated Old Westbury Auto Repair Shops

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Auto Repair reviews in Old Westbury

  • F
    Platinum Volkswagen
    One of the worst for service that I have ever seen. Brought my daughters 2013 Jetta there for an AC problem. They couldn't fix it the first time. Brought it back and got a loaner. Called to get status after a full day and my service advisor informed me that the car hadn't even been looked at and that it was his managers decision. He put me on with his manager and the first thing he said to me was "what the h*** do you care, I gave you a Passat which is a better car than the Jetta anyway." He then asked me if I purchased the car from Platinum and I told him I did not. I asked him if he was insinuating that I had low priority because the car wasn't purchased there? No answer. I then said that he has an obligation to fix the car. It's a new VW under warranty. He said he has no obligation to fix my car, that the dealership is independently owned and he only has to fix cars that were purchased there, in other words, he was doing me a favor. He then told me to be patient and hung up. About a half hour later he called my house to tell me that he spoke with the owner of the dealership and that they have chosen not to fix my car and that I need to come over and return the loaner. I said OK and that I would return it the next day at my convenience. I then went out and went on Facebook and other social media outlets to let people know about what had happened. While I was out, this "manager" called my house and threatened my wife, telling her that I wrote on Facebook and I better be careful because I don't know who I am dealing with. He then demanded she put me on the phone. She told him that I was not home and he hung up. He then called back a few minutes later again demanding that she put me on the phone. My wife again told him that I was not home. He couldn't understand that I was posting to social media if I was not home (ever hear of a smart phone). He then told her that I better return the car by noon the next day or he would report the car as stolen. People need to know about this dealership. Spread the word.
    - Robert F.
  • A
    A & M AUTO INC
    Mark, one of the owners, is great. He knows what he is doing. He lets you pay him over time if you are short on cash. He works with you. I also take our GMC and our Nissan to him and he does a great job on maintaining them. Their prices are fair and to be pretty blunt, the service is outstanding.
    - LILYAN R.
  • A
    MERCEDES-BENZ AUTHORIZED SVC
    unknown
    - Grace L.
  • A
    J&V AUTO SERVICES
    The most honest and expert mechanic I've ever encountered!
    - DR. EVAN B.
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Auto Repair Shops in Old Westbury

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