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Siding reviews in North Salem

  • F
    Crompond Contracting Corp
    It has gone poorly. Work began in November, 2010 and more than 2 years on and the job is not finished. The tape has started to peel from between the sheets of drywall that were hung early on in the project. While we had been told that the upstairs bathrooms were usable, we found that when a toilet became plugged that the raw sewage was leaking onto the ceiling above our kitchen. We have been waiting since late 2012 for Jeff to even show up and look at the problem.
    The new windows are hung crookedly, making it difficult for a child or my wife to close them properly.
    The only time that he answers my calls is when I call from a 3rd party's phone.
    The main problems with the contractor, aside from the shoddy work noted above, stem from the geothermal system.
    Jeff and Andrew Mason - who represented himself as working on behalf of Crompond Contracting Corp - found a subcontractor who would install a hybrid geothermal system: one which would heat the downstairs with forced air, and the upstairs through water in a radiant floor system. The system was also to provide central air conditioning for the entire house. The system was also supposed to provide domestic hot water.
    In late winter or early spring 2011, Jeff and Andrew told us that the subcontractor who would be installing the geothermal needed cash ($36,000) for the equipment needed for the job.We withdrew the money and gave it to Andrew, who provided a written receipt. Jeff also signed off that he had received this money.
    By late spring it was becoming apparent that little was being done so far as the geothermal was concerned: some pipe for the radiant floor had been laid, but there had been no drilling for the wells, no ductwork for the heating of the downstairs or the upstairs air conditioning. I saw the geothermal contractor at our house on a couple of occasions (in May, 2011,  I believe) upon my return from work.
    By summer 2011, we started to see some ductwork being done. However, Jeff told us that the geothermal contractor had walked away from the job and had not returned the money and that he had found a 2nd contractor to handle the geothermal. The 1st subcontractor claims that he returned to Jeff all that he was owed.
    The 2nd contractor installed 2 geothermal furnaces to heat the house. He installed a hot water heater. They worked for weeks on the system, but could not get it to heat the radiant floor. The highest temperature the floor would go to was about 80 degrees. He had installed the wrong units, they could only heat air.
    Our upstairs is heated, albeit by the system's "emergency heat" function. Hot air blows in through vents at the top of our cathedral ceiling. This works for A/C in the summer but is inefficient for heating, and we are not realizing the cost savings that geothermal and radiant floor would provide. The 2nd contractor first suggested that a water heater be incorporated into the loop to boost the temperature of the floor. This is ridiculous, we did not install a geothermal system so that we could heat our home with a traditional electric coil.  He also now claims that his understanding was that the radiant floor was to be a "secondary" source of heat. If this is the case, why does the system read "emergency heat"? Also, we are concerned that the system is not really heating our domestic water, at least not fully.
    During the summer of 2012 we began to run the A/C, which worked well. The installers, however, neglected to drain the attic unit's drainage tray into a gutter. We learned of this when the tray overflowed and water began pouring through our upstairs ceiling.
    During the mild winter of 2011-12 the heat would shut off from time to time. An additional geothermal well needed to be drilled. Even with the new well, we have found that the heat shuts off in the downstairs of the house. This is the case today, even as I write.
    The cost of a geothermal unit to heat the radiant runs about $19k, plus installation. There is still some radiant tubing to be installed in the upstairs bathrooms. We would like for the segments ($250 each) of the chimney for our wood stove to be returned. There are still 2 skylights we need to install in the roof. Had we known Jeff was going to walk away from the job, we would have held off on buying the skylights.
    Update: We now have to worry about water in our basement. Where Jeff brought the geothermal system into the basement, water seeps in during heavy rains.
    Also, several items seem to have gone missing: a reciprocating saw, a circular saw, some prized jewelry all disappeared during his time at our house.
    - Brian C.
  • A
    Brothers Aluminum Corp
    FANTASTIC. See above.
    - Maryann S.
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Siding Contractors in North Salem

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