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Health Care Facility reviews in North Salem

  • B
    Mount Kisco Medical Group
    I had been told about the Urgent Care Center while in my pediatricians office. I was seen in the Brewster Office of MKMG. I asked and was told they accepted my insurance. I was seen in a timely manner and professionally. I called a about two weeks later - the middle of April - to ask why MKMG had submitted it as an out of network claim. MKMG told me they would look into it but assured me that they would take care of it and that the doctor was in network. The charge for the sore throat visit was $328.00, no medication was prescribed or used.
    It is now almost August and this still has not been cleared up. MKMG says they will note it on my account as they did in April, although nothing seems to have been done. I asked to speak to the person responsible for processing the bill, they were on vacation. This is a huge multispecialty group, no one could get on the phone with me to resolve this issue that had been going on for over 3 months? They then said that they had been having problems credentialing some of the physicians with the insurance companies for some time now and the one I saw was one of them! So why did you repeatedly tell me that you took my insurance? And then not work to resolve the issue but just sent me a bill? Then when I call again there is no one to talk to?
    Some of the physicians are great in this group, but the billing department is atrocious as far as customer service. I am glad CVS opened a Minute Clinic locally. I have found their service to be essentially the same in the office and the billing department MUCH MORE accessible.
    - Carol H.
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Health Care Facilities in North Salem

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