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Auto Service reviews in North Collins

  • D

    I sold my non-running car to Brant Auto Parts. Towed it in myself because he said the tow truck was busy for a few days. He quoted me 190 a ton for the car over the phone - didn't mention any other costs. I checked the information that came with my car and found that it weighed between 2500 and 2800 pounds. The low end would mean I'd be getting $237.50 for it. Got there, weighed out on the scale (no weight reading for the customer to see in real time), removed my plates and went inside. Signed the title over and the less-than-friendly man behind the counter printed me out a check for $196 ($218 minus $20 for tire disposal - never mentioned before that). I was just happy to be rid of the car and left with the check.

    I did what I was supposed to do and mailed in the plates to the DMV and cancelled my insurance. Two weeks later I got notice in the mail that my license would be suspended if I didn't provide proof that my plates had been mailed in (after callin the DMV I learned that the plates were received, the mail just got crossed). But before learning that...I couldn't find the USPS receipt or the sales receipt for the car. I called up Brant Auto Sales and asked if they could provide me with another one. The man on the phone, friendly at the time, took down my information and said his office girl would have to look it up and it would take a day or two. Oh, and it would cost me $30. I couldn't believe the gall. The greed. He said it would take her an hour to find the information. I retorted that it was either filed in a cabinet on the specific date of sale or in a computer. He responded that it was my problem for losing the receipt and it would be $30 and to call him back if I wanted it - and hung up. Unbelievable from a company that touts itself as having won small business of the year in Brant a few years back. Greedy business of the year more like it. Lucky for me I didn't need the receipt in the end and I learned whom to never do business with again.

    - brendan a.
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Auto Services in North Collins

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