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Home Energy Audit reviews in Newburgh

Real People ~ Real Reviews ~ Real Results

  • The whole experience went smoothly, from the time I called the office requesting an audit until the final cleanup. The team addressed all my concerns, did high-quality work, and made extra repairs where necessary to ensure the best possible energy results. The upgrades were completed exactly on time, in 1.5 days. Throughout the process, customer service was amazing. The EMS team was incredibly well-informed, efficient, organized and considerate. I learned a lot by talking with them and occasionally watching them work. It was truly a pleasure to do business with them. Now that colder weather has begun, I can definitely feel an improvement; the house is much more comfortable. It's too early to tell about the energy savings, though.
    - Alicia T.
  • Overall the Salesman Derek and his team was very nice and proffessional when they first came out. Answered all my questions but the problem was the follow up. No one ever called me back their inspector was supposed to email information, I never received any emails. Never received any more information about how much it would cost nothing. So that's why it seems to me that they really didn't want my bussiness just the 250.00 goverment payment for the inspection. And  I'am really sorry because they seemed really nice.
    - Claude L.
  • We got estimates for the work from several companies and found that - apples to apples - A-Plus was the best price for the quality/maker of equipment they were selling. Greg was BY FAR the most knowledgable on both the size of unit that could serve our home as well as rebate programs (both City of Austin and Federal tax break). I paused when he told us that a two-ton unit would work fine, as one other contractor was downsizing it to only 2.5 ton and another said to keep the same sized unit (a 3.5 ton) for the replacement. But Greg was totally right - 2.0 does beautifully well cooling the space...even in the hot 100+ degree weather that we've had this summer. His recommendations really stand up! As for office support, everybody was really nice but I felt that I needed to call them for updates on scheduling, rebate status, etc. And I'm a pretty patient person, realizing that the administrative details behind the scene just take some time. Maybe I just didn't get more timely attention because I wasn't the squeaky wheel - who knows. I did, however, get good response once I picked up the phone and our rebates from both the City of Austin and the manufacturer came through without a hitch (showing that the office had done their required paperwork part of the programs). All in all, I was more than happy with the company and would use them again and again for a new system install. The only downside I see with the company didn't occur until just a few days ago. Our new system (less than two months) stopped working. Thinking it was an installation issue, or a b** unit (both of which would be covered under warranty), I knew I needed to contact A-Plus. After resetting the system following their phone instructions, we determined a service call was in order. They immediately sent out a tech the morning of my call (Friday) just in case parts would be needed. Luckily, he solved the problem - a little itsy spider was preventing the electrical connection that signals when the outside unit was to turn on. Unfortunately, A Plus charged us a minimum service call of $65 for the five minutes of time it took for the tech to figure that out. That's an equivalent of $780 per hour - OUCH! After having spent over $5,500 on a new system with them, they couldn't give me preferred pricing?! I would've given them A's across the board and a POH nomination had it not been for this single incident. So, yes - they are still a good company. I would not hesitate to contact them for a new system. Just consider their minimum trip charges should you have any issues and know that if it does end up something not related to warranty work, they don't give any of their good paying customers a break, period.
    - Kristi Q.
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