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Clothing & Accessory reviews in Newburgh

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  • not well. i recently entrusted economy cleaners to clean a wool coat of mine, and i was disappointed to find that they damaged three of the buttons. the buttons were in perfect condition before economy cleaned the coat. after being told by a counter employee "there's nothing we can do, these things happen" i asked to speak to the manager. the counter person also added something to the effect that "you had a better chance with me, i'm the nice one" ok. i explain the situation to the manager, who repeats what the counter person initially told me. i explain patiently that the buttons were not damaged until i brought them to her establishment, and asked did she cover the buttons before dry cleaning the coat. she again replied she could do nothing for me, she suggested they protect and cover "some buttons" (but not my buttons) and made the analogy when i (the customer) wash clothes and buttons get damaged "those things happen" and in that case i would be responsible for replacement. i replied that yes, i would be responsible because i washed it. i told her she is responsible in this case because SHE cleaned the coat and the damage to the buttons occurred in her care, not mine. i suggested a compromise. i will find and pay for a replacement set of like buttons, and the cleaners sew them on. she refused, and conceded to offer to just sew on the most damaged button after i found a replacement. (the coat has six buttons, she damaged three buttons to varying degrees). i suggested i will try to find and exact match for the three damaged buttons and have the cleaners sew them on. she refused. i pleasantly reminded her that i was a long time customer of hers (over 20 years), i wasnt being inflexible in this situation, and that even though she damaged my buttons i offered a compromise-- to go out and seek replacement buttons and pay for said buttons. my pleas for a amicable solution were met with a resounding "no" as she walked off, therefore ending the encounter. i do understand that during the cleaning process mistakes happen. but i also believe and would hope for good customer service from my local (or ex-local) dry cleaner, especially as a long time customer. A customer that is willing to compromise to be made whole. economy cleaners disappointingly fell short not only in customer service, but in basic competence in dry cleaning. its needless to say they have lost my business, and i will advise anyone who will listen of my unpleasant encounter with economy cleaners.
    - africa p.
  • I think they do a good job and their prices are reasonable. They are also friendly, the place is clean, and not too far away either. I went to another cleaner before Tops and the floor was flooded and they did not do a very good job either. So when I went into Tops, everything seemed fine.
    - Janis F.
  • They are the best plus no toxic cleaning smells
    - Bonnie Lee Y.
  • It was a very bad experience since both blouses were new and expensive.
    - Bonnie Lee Y.
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Clothing & Accessory Services in Newburgh

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