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House Cleaning reviews in New Paltz

  • A
    Empire All-Natural Cleaning Service
    Excellent services provided. Kayla and her staff were professional, efficient, friendly and sweet. It���s nice to find someone who has the same level of cleaning that I have myself. My house is spotless! Looking forward to them coming to clean next month! Plus they use environmentally/pet same products.
    - Gabrielle A.
  • A
    Elevated Cleaners
    Very professional and thorough, Elevated Cleaners pays attention to detail. They communicate clearly about their services and then deliver on those communications. All areas of my home were excellently cleaned leaving no areas untouched. Having four pets, the house can be a bit disastrous especially during mud season; but I came home to absolutely shiny floors and they even vacuumed our pet beds. Cabinets doors were cleaned, picture frames were cleaned; as noted, no areas untouched. Handing over the cleaning duties to someone else was actually not that easy as I am rather specific in the way I like things cleaned but Elevated flat out performs and delivers.
    - Alice W.
  • A
    Elevated Cleaners
    We were very pleased with the cleaning we received from Elevated Cleaners. From the initial consultation to the finished product, Annettemarie and her team were professional and responsive every step of the way, and my house has never looked better. They hit every spot I could think of to check. I especially love having my picture glass shine again. I haven't seen THAT in years. I'm looking forward to having them become my regular house cleaners.
    - Carla R.
  • D
    Clean 'N Tidy
    Thomas Klug was confrontational about scheduling. When he arrived for an estimate, he proceeded to tell us that he would not clean until he thought the other contractors would be finished. He lectured us about how contractors never finish on time, and refused to schedule based on our information, insisting instead that we adhere to his presumptions. After we booked him, he sent the cleaners away on our scheduled day, because he failed to arrange for how the cleaners would enter the home even though he knew the house was empty.
    - Anita G.
  • A
    Naturally Clean
    Mary and team are AMAZING!!! Clear communication and expectations! Helped us manage our animals and the eccentricities of our house as she cleaned - we will be using their services lots in the future!!!
    - jay p.
  • D
    Condos to Castles Cleaning Inc
    The first cleaning was fantastic, the second was on the lower end of mediocre and the third cleaning was atrocious. I was especially upset at how the company addressed my concerns on the 3rd cleaning where they essentially took an argumentative stance from the beginning. They didn't vacuum under the edges of rugs, left standing water on recently finished wood floors, tissue paper strewn throughout the house, left rags in the washer where mold quickly collects and in general just did a very shoddy job which looked quite hurried
    They also came and visited my house  after I recently renovated my basement apartment to provide a fresh quote. They provided the quote, did the service and then proceeded to charge me an extra $25. They took over 2 weeks to provide the credit at which time they came to complete another cleaning. I can't help but wonder if the terrible cleaning had something to do with this.. 
    Either way I would not reccomend this company as the quality of work is extremely inconsistent and the customer service is very poor..
    - Brian O.
  • A
    Clean 'N Tidy
    Teresa is a marvel !!! She is absolutely wonderful ! She has ocd for cleaning! You have no idea how awful a job I presented to her, but she wouldn't stop till it was sparkling clean!

    Teresa and her helper were on time and did more than they had to do, not less.

    I don't now anyone else, but Teresa at Clean N' Tidy is a find!!!


    - wendy a.
  • C
    Down to Earth Cleaning Services
    A most unpleasant experience and a complete rip-off. We were promised that several things would be done, but they were not. This included:
    - The closets - we were told they would be cleaned, but they weren't
    - We asked them to finish the bathroom counters with a special oil product, and showed them how. Not only was this not done, but they didn't clean the counters properly, leaving soap scum around the taps
    - There were cobwebs left in the living room
    - We specifically asked them to clean out channeling on the deck sliding doors. They did not.
    - They left marks and dirt spots on the floor in the corners
    We were originally told that the work would take 5-6 hours. The cleaning team left after 4, leaving the above undone.
    But the worse thing was: Ed never made any attempt to rectify this, and this is why I rate them an F. I called him immediately after the work was done with my concerns, and was quite willing to work out some kind of compromise or resolution. We agreed that I would send him an email with the details of the problems, which I did. He never responded, despite repeated followup calls.
    These people do not care one bit about customer service or customer satisfaction. They took over $600 from us, leaving the job half done, and never responded to our complaints or concerns. I would stay as far away from them as possible.

    Update:

    As soon as I posted the review, Ed called me and we discussed the issue. I told him I was busy with work, and wanted to discuss the matter with my partner, and I would call him in 2-3 days - which I did. 

    Ed was responsive and keen to come to an agreement. There were clearly some communication issues involved, since he said he was not aware of any problem with the job until I posted my review, but he was very apologetic and really wanted to make things right. We quickly came to an agreed remedy,  which he has honored. I agreed to update this review., which I have done, and the matter is now resolved to my satisfaction.
    - Paul B.
  • C
    Condos to Castles Cleaning Inc
    although the vendor reduced the cost somewhat, it was dreadfully overpriced for a vacuuming, dusting etc. THe staff TOTALLY forgot to wash any of the tile or wood floors - bathroom, kitchen, hallway, which was the biggest part of the job fbedroom, office, laundry room and living room. SO dissappointed
    - cathie d.
  • A
    Naturally Clean
    Naturally Clean has been doing an outstanding job for us for over three years.  I rent out my large 260-year-old house with many idiosyncrasies, nooks, and crannies.   Mary and crew do an thorough job of polishing and cleaning everything.  Mary's watchful eye is still checking for things as she is walking out the door.

    Communication is great.  She regularly juggles her schedule to accommodate my guest's arrivals. Even during a time of loss in her family, she professionally made sure I was covered.  I trust her and her crew completely, I never worry about leaving anything laying around. If I have an area that needs special attention, I just mention it and it is done. 

    Naturally Clean does a professional job cleaning my house and calmly accommodates our crazy schedule.  That is more than I hoped for. The bonus is having this warm, gracious woman and her great crew here almost every week.
    - Kim K.
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Home Cleaning Services in New Paltz

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