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Home Security System reviews in New Paltz

  • C
    Vector Security - Poughkeepsie
    When the company was owned by Mr. Hammond, it was great. A person always answered the phone with the first or second ring. There was a real sense that there was a local person available in a time of emergency. Since the acquisition by Vector, the company has become corporate. There is a call center in PA. More often than not, the call goes right to a recorded message to hold for the next representative. The staff are still very responsive, albeit once they are on the line. However, the staff is very far away. One of my favorite things about a local call center was the remote temperature and electricity monitoring. When we were not home and there was a snowstorm, hurricane, flood, etc, the representative knew about it. If we are the only family without electricity in our region, then that creates an entirely different dilemma for us as the homeowner. Most importantly, I find that Vector uses deceptive contracts. This is a common corporate trick,but is still reprehensible. The acknowledgement sheet that you are handed when repairs and servicing have been done is now a contract that locks you in for FIVE years. It took three readings for me to spot the wording: I am not talking about an obvious lock in contract. This is disgusting behavior and thoroughly tainted my impression of how these people do business. Overall, I would avoid them. They are corporate rats.
    - Laura G.
  • A
    A & A American Alarm Co Inc
    They were fair and honest, they came back after the install to clearly explain things.  Overall I was very happy and I would highly recommend them.
    - Joseph T.
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Home Security Companies in New Paltz

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