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Cable Tv reviews in New Hyde Park

  • F
    Verizon Fios
      • I called to cancel my service with Verizon on 7/13/15 within only 12 hours of initiating my service. The salesperson I spoke to was misleading and told me I would recive channels, yet when the technician came he said the extra channels were not included in my package and I would have to pay extra for them. I was told the activation fee would be waived, but customer service refused to acknowledge that. They did not call me back as they promised to and even told me there would be a one hour wait to speak to a supervisor. The set top boxes were and older, outdated version of what was advertised on their website. The box was bulky, made a loud, humming noise, and the technician did not fix that problem before leaving. This is false advertising because I was paying full price to rent new equipment. The technician butchered my home with unnecessary drilling, stated that he was the laziest employee at Verizon, and accused me of being racist when I tried to help him find wires and outlets in my home. His butcher job caused damage to the inside and outside of my home. When he drilled through the wall he did not simply drill a hole small enough to allow the coaxial cable wire to pass through. Rather he made a large hole in the bedroom wall for the wire to reach the outside of the home. This was unnecessary and now created an opening to the outside, exposing the inside of my home to elements like wind and even ants and other insects. It also created an eye sore in a newly renovated and painted room. 



    Later on the technician needed access to existing phone lines, electrical wires, and cable wires inside my home. Clearly he did not know where these were since this was his first time working in my home and he even asked me for the location of these lines. My husband walked around the house to show him where these were and my husband now thought it would be prudent to stay with him so that he was able to access what he needed. The technician had the audacity to accuse my husband of being racist and not trusting him because he was a man of color. My family and I were extremely offended by this comment. As a woman of color and of foreign ethnicity as well as being an immigrant myself I have endured a significant amount of racism in this country. I have been called all sorts of names and realize the importance of being sensitive to a person?s ethnic background. At no point in the day did anyone in my home make a racist statement or even make mention of the technician?s ethnicity. In either case even if my husband felt more comfortable being with the technician for safety reasons given that he was a stranger performing work in my home we now felt it imperative to watch over him while he was working. It is our undeniable right to do so without having to be spoken to disrespectfully and wrongfully accused of having ill intentions. His statements were absurd and completely baseless and left my family and I very offended.


    Once the telephone service was activated I used the telephone to make a call. The quality of the call was extremely poor and there was constant background noise. I even asked the technician about that and he said he would fix that problem before leaving. He stated that the phone wires were coming directly from a telephone pole and as a result the quality should be superior to my previous phone service. That was not the case and the technician left without addressing this problem. Additionally, when I used the telephone to make local calls I was asked to dial my local area code before dialing the number. This should not be the case with normal telephone service in my area. Never in the last forty years of living in Nassau county have I been required to dial the area code prior to making a local call.  


    The internet did not function properly either. Once the modem was set up and the router was also configured on the main computer I tried to use the computer and found that the speed of the internet was much slower than my previous ISP, even though I was told by the salesperson Kenny that Fios technology allowed for a consistently high rate of internet speed of 50mbps. I even paid a premium for that speed given that I could have opted for a slower connection speed of 25 mbps for a lower monthly fee. This was frustrating to say the least. My husband then tested another computer that was operating on Wi-fi signal. The speed of the second computer was extremely slow despite the fact that the computer was brand new and was set up days before the technician came to my home. When I explained this to him he said that this matter was not his problem and that I would have to call technical support for help. He also stated that the computer was malfunctioning even though he was already told it was brand new. I called to request help after the technician left, but ironically I was told that I would have to make an appointment for a technician to come to my home and troubleshoot the problem. The technician who came to my home on 7/13 was extremely irresponsible and dismissive of this request along with all others that should have been addressed when the equipment was installed. If the service was not working as it should then the job was not complete and the technician left my home without performing what was supposed to have done in the first place


    I have since spoken to multiple people at Verizon for further assistance with my order and service. When I spoke to Ian on 7/13/15 the day of the installation I told him that I wanted to cancel my service. Because he was not helpful I had to speak to someone in the technical support department and spoke to a woman named Gina (employee ID # Z151687). She then confirmed that my service was to be cancelled and issued a ticket # to me. Because I was skeptical about my interaction with her I called back and was connected to Mandy (employee ID# Z418162) a customer service representative. I explained the situation to her and that I wanted to cancel my service. She told me that her supervisor Luis from the call center in Arizona will call me back. I never received a call back from Luis or anyone else from Verizon to date even though that was promised to me by multiple agents besides Mandy. I even called yet another time on the same date to discuss with a representative how I may port back my telephone number to my previous cable company. I spoke to John (employee ID # Z686382). He explained that my previous cable company would have to initiate the process of porting my telephone number back to them.  


    A few days after starting service with Verizon I called to speak to a representative who informed me that Verizon?s system still showed me as an active customer and that I would be responsible for any fees associated with service usage. I asked that representative to immediately cancel my service.

    After cancelling my service and confirming that it was indeed cancelled with more than five different employees I requested that a technician remove the hardware that was installed on the day of the installation. I was given an appointment with a specific timeframe for the technician to perform this work. However, on the day of the appointment no one showed up. I never received a call stating that my appointment was cancelled or rescheduled. I called Verizon?s customer service to inquire about this further. Instead of rescheduling this appointment I was told that they could not in fact guarantee that a technician would undo the changes made to my home cable, television, and phone service so that I could revert to using my previous provider. Instead I was told that this matter would have to be reviewed by a supervisor because it was not customary for Verizon to remove equipment once it was installed. I was shocked to hear this. By cancelling a confirmed appointment with a customer and then responding by stating that the previously promised service will not be provided is one of the most unprofessional and absurd occurrences I have experienced with a company. In doing so Verizon is subjugating their customers and not taking ethical and legal responsibility for their service commitment.

    Eventually after I called to disconnect my service with Verizon a technician came to my home to remove some equipment that was installed on the exterior of the home, but did not take back the set top boxes and other equipment even when I asked them to. Rather, I received an email from Verizon stating that I would be charged $650 for each piece of equipment that was not returned or would be damaged. This threatening email was unnecessary and inappropriate given that the equipment I received is not even worth a fraction of that and even otherwise Verizon now made it my responsibility to return their equipment to them when their technician refused to accept it back from me which further wasted my time. I was told I had the option of mailing it back in the box that it arrived in, but the technician took that box with him on the day of installation and it occurred to me that other packaging may not be suitable and may cause the equipment to become damaged. 


    Since I was sent the full month?s bill over three weeks ago I have not been sent another prorated bill for my actual usage of less than twelve hours. Does Verizon expect me to pay for a full month?s service when I discontinued service within hours of starting it?    

    is false advertising because I am
    - srichand s.
  • A
    Verizon Fios
    The equipment is much better than cable. Service is very good. Much faster downloads and responsiveness from equipment. Very rare that problems occur, while cable problems were a daily occurrence. Prices are high after introductory offers end.
    - George S.
  • B
    Cablevision of Near Long Island
    I have been using them for 15 years. I would recommend them. The phone fee is a flat fee for unlimited calls.
    - EDWARD C.
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Cable Companies in New Hyde Park

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