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Dog Grooming reviews in Mount Kisco

  • C

    I was referred to Shampooch by the owner of a beautifully groomed standard poodle like mine. He said they were expensive--around $165. I made an appointment and was told to be there by 10 am which I did. As a first time customer, I explained what I wanted which we agreed was a fairly simple lamb cut similar to what he had. The shop is very small with a wall of crates on one side and three tables. Most of the dogs were small and the list I saw had about 10 names for that day. They told me my dog would be ready about 4 pm. A very long day for a crated dog!

    He was finished about 4:30 and looked very good and in the clip I had requested. Since I have had standards for 30 years, I made sure he was not matted and well brushed out before the appointment so I was surprised at the length of time they kept this dog--he was their last client.

    When they told me the bill was $247 I was shocked!! Standard poos without a show clip are usually done for between $100 and $150 in Westchester. The rationale they gave for the charge was that she "had worked on him for two hours scissoring and that clean paws were $35 extra.

    I have never heard of such a thing as extras for a poodle because of scissoring and clipped paws. Those are ordinary services for a simple non-show clip. My astonishment was compounded by their matter of fact attitude. Because of my familiarity with a number of grooming salons over the years, it never occurred to me that I might be charged $100 more than the cost of a very good job typical of the breed. So it was my mistake in not asking for the cost at the beginning. There were no rates posted.

    The grooming was well done in my estimation and I might have been quite pleased if the price and the reasoning were not absolutely outrageous! Of course I will not return.

    - Barbara d.
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Dog Groomers in Mount Kisco

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