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Appliance Repair reviews in Miller Place

Real People ~ Real Reviews ~ Real Results

  • According to the card left attached to my oil burner, my first experience with William Sallee (owner East Coast Mechanical Services) was on May 23, 2015. Everything went great and his company continued to service my oil burner, most times sending Sean who was a pleasure. They also serviced my boyfriend’s burner once or twice as well as the oil burner in my parent’s house. I found them through Angie’s List. The last time Sean came to service my parent’s oil burner (I believe sometime in the first five or six months of 2017) when he started it back up something went wrong and the basement filled with smoke. Obviously, it was now time for a replacement. Not having $4000.00 to $5000.00 to spend on a new system, in November of 2017 I found a used oil burner for sale (I have screenshots of the original advertisement). I verbally contracted with Sean for transportation and installation of this burner system and removal of the old one. We agreed on a price of $1500.00 and I paid Sean a deposit of $1000.00. After paying the seller for the oil burner in full, I gave Sean the seller’s contact information and gave the seller Sean’s contact information so they could arrange for pick before the end of December 2017. It appeared Sean made several attempts to retrieve the burner system from the seller, removing the Riello burner head (and possibly other attachments such as the “Honeywell Aquastat low water cut off valve”, “Taco Circulator” and “Extra Tank” as stated in the original advertisement) only to leave the burner in the seller’s basement along with the stair stepper hand truck oil burner installers use to move the heavy cast iron units. In January of 2018, I had to rent a box truck with a lift and inconvenience others to help remove the burner from the seller’s basement and get it to my parent’s house in Kings Park. Still thinking that Sean would be removing the old burner and installing this one, we used the stair stepper hand truck and left it with the burner locked inside my parent’s garage. Then Sean disappeared. I called and left messages and finally Bill Sallee called me back leaving a nasty message for me about having his stair stepper. After thinking about the message he had just left me, Bill called again. When I answered this time, he apologized and I explained the whole situation (described above) to him and my boyfriend and I made arrangements to meet him at the Kings Park house for him to pick up his stair stepper. When we met with Bill we spoke for the better part of an hour as he described some of what was going on with he and Sean and my boyfriend and I again explained what had been agreed upon with Sean, the deposit Sean received and the balance due. It then became evident to Bill that the Riello head in Sean’s truck belonged to me. At this time it was mutually agreed that we would work something out. In October 2018, when I had the balance of the agreed upon price, I contacted East Coast Mechanical Services and the installation date was set for Tuesday, October 30th. I was told they would be there between 8:AM and 10:AM. Since I do not live there, at that hour in the morning it took me 35 to 45 minutes to arrive on time at 8:AM. It was early to mid afternoon when I received a call to let me know that the company had two trucks not working and they apologized for any inconvenience. I completely understood and we rescheduled for Thursday, November 1st. On Thursday, November 1st I again arrived by 8:AM. At 9:23 AM I received a message from Bill apologizing that the truck needed for the installation was not yet repaired. When I called back at 9:33 AM again, I understood and thanked him for calling me early in the day. We rescheduled for Tuesday, November 6th. At this time I asked Bill to please call me or text me anytime (even if it was in the middle of the night) if for whatever reason the work would not be done as planned on November 6th. I explained that I do not need to sit in a cold house all day waiting for them if they were not going to be there and he agreed to do so. On Tuesday, November 6th I again arrived by 8:AM. No one showed up. No one called. No one returned any messages I left. The first message I left was at 11:50 AM. The second message I left was at 2:54 PM. In this message I explained that I was at their mercy. They had my $1000.00 cash. They had my Riello burner head. I had no money left to purchase another Riello head or pay someone else to do the installation instead of East Coast Mechanical Services. I called again on November 8th at 10:07 AM and spoke with a woman who said she would get back to me in 15 minutes. Those 15 minutes came and went just like the rest of that day and the next business day. The last three calls I made to East Coast Mechanical Services were on: November 12th at 10:59 AM November 13th at 10:26 AM and November 14th at 11:15 AM One of the calls I made was answered by a man who purposely neglected to identify himself. He was extremely nasty towards me yelling something about the message that I left on November 6th. He further yelled that there was no way they could do the work for the amount agreed to, that they would be losing money and proceeded to ask me if I had anything in writing. I answered that I did not. It is my understanding that verbal contracts are legally binding especially when there is a witness to it. At this point in time Sean Sallee, Bill Sallee, East Coast Mechanical Services is/are in possession of $1000.00 of my cash and my Riello burner head (and possibly other attachments such as the “Honeywell Aquastat low water cut off valve”, “Taco Circulator” and “Extra Tank” as stated in the original advertisement). To me this constitutes stolen property. For all I know the Riello head (and possibly other attachments) has/have been sold to someone else since I now know where my cash went. If they were to return/replace my Riello head at this time, I would have no idea if it was the same one that I originally purchased or some other inferior model. This goes for any of the other components as well that may be missing. The need to replace the oil burner may even have been caused by Sean in the first place. He is human like the rest of us and may have been distracted enough (due to issues that were unknown to me at the time) to make a mistake that caused the demise of the oil burner. Let me state, I have never nor do I now hold Sean responsible for what happened to the oil burner. To be led to believe that the whole issue would be resolved, treated worse than a piece of garbage and then ignored does not promote a company that explicitly states “We are a family owned company that cares for each and every customer and take serious pride in our work” and “We are a family business, with pride in our service and response” (This is copied and pasted from a response written to a customer review from Angie’s List [*** Link removed ***] I have literally been “left out in the cold”. It is obvious this company nor any representative of it can no longer be trusted to effectively and amicably resolve this issue, not that they would choose to do so as evidenced by their ignoring and ceasing any and all contact between us.
    - Lisa B.
  • The job went great. I called Eddie and he came the next day. Analyze the situation and ordered the parts. The parts came in in approximately 1 week. He installed them on a the following Saturday. Everything works better than new. I would recommend him to my family.
    - John F.
  • This story is a little long, so bear with me. Bottom line - JS Appliance came to the house 6 times attempting to fix the two freezer problems. The ice maker problem was fixed after visit 5 at a higher price than was specified. The second problem was never fixed. We gave up hope that JS could fix the freezer without significant additional costs and time and bought a new refrigerator.
    A little more detail. We called JS in for an estimate to fix the 2 freezer problems. JS stated the problem with the ice maker was that the input line filling the ice maker was misaligned. The stated cause for the frost in the freezer was that the door wasn’t sealing properly due to bad door tracks, which would need to be replaced. Estimated price for the repair - $550.
    After the JS repairman (Jeff) left, my wife and I discussed our options. We could either fix our current 7 year old refrigerator for $550 or buy a new, equivalent one for about $1300. Although a close call, we had been happy with our refrigerator and decided to get it fixed. But first, I asked Jeff for an assurance that the problems would indeed be addressed for the stated repair price. I didn’t want him to come back later and say that it would cost additional money to fix these problems. He said that he was not offering any kind of warranty on the refrigerator (which I wasn’t looking for), but that the two existing problems would be fixed for that price. So, we went ahead with the repair.
    The freezer door tracks were replaced and the ice maker alignment issue addressed. After a day, it was clear that neither problem was fixed. We still did not have a working ice maker and we still had frost in the freezer even after a full defrosting. Jeff and his helper came back, realigned the door tracks and unfroze the ice maker line. A few ice cubes got made, but then the same two issues. We called them back again, but after they left, we continued to have the same two problems.
    The 5th time in, Jeff said that the cause of the ice maker problem must be a leaking valve and that the valve would have to be replaced. And he said that he would install it for free, but that we would have to pay for the valve (about $60). At that point, I reminded him that I had asked him if the problems would be addressed for the estimated price and that he had agreed that they would. He said that he could not have been expected to foresee additional problems that were not obvious to him at the time of the diagnosis. As an engineer myself, I have some sympathy for the difficulties in diagnosing problems. But that is exactly the reason I asked him for the guarantee. If we thought there might be additional costs, we might have decided to go with a new refrigerator and not repair the old one. I could not get Jeff to live up to his verbal guarantee on this issue. His offer remained that he could only continue on if we continued to pay for parts.
    So, we reluctantly agreed to pay for the new water valve. And it did, in fact, fix the problem with the ice maker. But the second problem remained - the freezer continued to frost and the refrigerator never cycled off. Jeff came back for that one and said that we needed to replace the gasket on the freezer door. I asked him if there was any way to confirm that air was leaking in through the gasket. He said no. Cost for the gasket - $115.
    With no guarantee that this new repair would fix the problem and little confidence left in Jeff’s diagnostic abilities, we gave up on repairing our refrigerator and went out and bought a new one. It works wonderfully and we are trying to forget about our missing $600 and all of the aggravation. And if the new refrigerator ever fails, we won’t be calling JS Appliance for a repair.
    - Catherine S.
  • This was the first time using Angie's List since I became a member. I was pleased they were in the same town I lived in. Also, others had given J and S Appliance good reviews.
    You call them up to request the service. Then the next day, you call at 9am and J and S Appliance will tell you when the technician will be at your home within a two hour window.
    The technician was on time. The problem was diagnosed quickly but required a part to be ordered. I was given a quote on how much the replacement part and labor would cost. When the part arrived, J and S Appliance returned and completed the work.
    The best part... they accept major credit cards. Many repair places take cash or checks. Appreciate their flexible payment options.

    - Betsy S.
  • On Thursday November 22 after loading our dishwasher with
    Thanksgiving dinner dishes our dishwasher refused to complete a wash
    cycle.  A Call was made to A&E
    Factory Service and an appointment was made for a repairman on the following
    day.  When the repairman (Steve #878751)
    arrived he was unable to diagnose the problem as he said it could either be the
    internal electronics or the control touchpad. 
    His statement was that each was an expensive part and he didn?t want to
    put the wrong one in.  Steve then proceeded
    to place a call for diagnostic help. 
    After a few minutes on speakerphone he was advised to replace the
    internal electronics.
    Within a few minutes of when the serviceman left on Friday
    evening, November 23, I attempted to run the dishwasher.  Less than fifteen minutes into the cycle the
    dishwasher began to malfunction just as it had before servicing, with the added
    issue of spontaneously turning on!  We
    called the service department of A&E Factory Service immediately, only to
    be told that we would have to wait until Wednesday, November 28th
    for someone to return.  We told them that
    we thought they should get someone quicker because we had already waited all
    day for this serviceman (he came at 4 pm), and we had already paid
    $247.46.  Also, we had another A&E
    serviceman coming on Monday, November 26th to fix the ice maker of
    our refrigerator.  We asked if that
    person could also work on the dishwasher. 
    We were told no.  At that time we
    requested a refund of the $247.46 because we intended to get at independent
    serviceman in to fix the dishwasher.  We
    were told that we would have to call the Resolutions Hotline the next day.  The next day, Saturday, November24th, we
    called the Resolutions Hotline of A&E Factory Service.   The individual who answered told me that we
    were not entitled to our money back or an earlier service call.  I was polite, but insistent that this wasn?t
    fair, especially since I now realized that I was going to be charged for a part
    that did not fix my dishwasher.  After
    several minutes the individual (whose name I did not get) told me that I would
    have to talk to Resolutions and quickly put me on hold.  (He did not have the decency to wait for my
    response. If he had I would have told him that the number I called ? the one he
    answered - was the Resolutions Hotline!)   After a few minutes I was connected to Alicia
    #25101, who repeated the same information. 
    She confirmed that the refrigerator serviceman could not service the dishwasher
    & that I would also be charged for the parts that were replaced in my
    dishwasher because they (the parts) ?were of no use to us now!?  She also refused to refund any of the
    $247.46.  When I told her that I would be
    refuting this with my credit card company she told me ?You do that, because
    they (Visa) are going to pay us anyway? and hung up on me!  (Final note ? we cancelled the refrigerator &
    dishwasher service calls.)

    - Richard G.
  • I've used them many times. They are lovely. They call and tell me it is going to be $69 to come as a service call regardless. They apply that amount if they can fix it; otherwise that is their cost for coming out to the house to look at it. They are very polite and nice. They have done lots of things for me, including fixing my washing machine. Their punctuality is perfect. He called and said that he would be here in 15 minutes and he was. I haven't checked other prices. I only use them because they are local and I believe in supporting my community.
    - susan k.
  • I have used them before. They were great. They did a great job. Overall it went very well. I'm happy. They were very knowledgeable. They came out when they said they were going to come out. They did a good job and my washing machine works well. I had a very good experience with them. It was great. They were very good. I would definitely use their services again in the future.
    - Ann O.
  • They did a good job. The only thing was they charged $70 for the trip charge regardless of the job. They estimated it would cost $297, and deduct the trip charge from that, I ended up paying a little more than that. Their warranty is a 90 day warranty, and if anything happens they will fix it. After that, I will be on my own.
    - Tagrid S.
  • There were no problems with the work. I was impressed with how fast they were able to come out and get it done. They were dedicated to the job and knew what they were doing. They didn t charge a lot either. I would recommend them to other people.
    - PAUL G.
  • They did an excellent job. They took out my old machine and put in a new machine. They had to take out the doors in the back to bring it in. They did a good job. I have had them here before. They did good. They are not going to try to sell you a more expensive product.
    - CATHERINE D.
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