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Pest Control reviews in Middletown

  • A
    Craig Thomas Pest Control


    This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

    But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

    So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  


    MY ORIGINAL COMPLAINT:

    The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

    The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

    The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

    I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions

    When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

    I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

    A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

    REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

    - Catherine R.
  • A
    Ehrlich Pest Control
    Excellent.  I am on a maintenance program with Ehrlich and I have never been more pleased with a pest control company. They always respond when called and in the four years that I have used Ehrlich they have always gone the extra distance to please us. This has been the best experience with a pest control company that I have had and will continue to use them.
    - Steven K.
  • A
    Quint Hapke's Wildlife & Pest
    I thought he was great.  He is licensed and insured.  He charged me $300 but I paid him $400 because he came back so many times and he was really great in that way.  Raccoons are smart, most of things that he thought of did not work and finally he thought out one which worked and that brought about relief.  He was very attentive to the customer.  He really cared about the problem.  He would come by almost every day and it took a few weeks that is not his fault.  The raccoon would not allow herself to be trapped and she would squeeze under anything.  He was knowledgeable and very creative in the things he thought of to try.  I like him so much that when everything was over and he left I missed him after that because he was almost like a friend since he actually cared about what happened to the raccoon and what happened to us.
    - Emily T.
  • A
    Masters Termite & Pest Control
    They came out quickly and promptly, and were very professional. They were also very honest about services needed and when. I will be reaching out again to them. Would recommend!
    - Cristina B.
  • A
    Dave's Pest Extermination
    It went great he was wounderful
    - Paola C.
  • A
    Masters Termite & Pest Control
    It went very good.
    - Anthony P.
  • A
    A1 No Nonsense Pest Control
    It went good.
    - Elraina B.
  • A
    Empire Pest Control

    Jamie was punctual, courteous, and knowledgeable.  He answered all my questions and finished in a timely manor.  I was very satisfied with the service.


    - Anthony P.
  • A
    Garrie Pest Control
    unknown
    - Joseph S.
  • A
    Empire Pest Control
    unknown
    - Michele H.
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Pest Exterminators in Middletown

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