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Tire Buying And Repair reviews in Massapequa Park

  • F
    Well what one would think would be a simple trip to Mavis to repair a leaking tire turned into a nightmare! Having been a Mavis customer for what...a decade...why wouldn't I go to them to repair a tire? After all I bought all four tires from them. Well I hope you learn from what I can only describe as a consumer nightmare where a quick trip for a $20 tire plug turned into a $1400+ lesson.
    Before driving over to Mavis my passenger side rear flat tire was filled with air since it had a slow leak--wouldn't want to drive on a flat tire...that will cause damage no? Of course it will. So upon arriving at Mavis my Honda CRV is parked in the lot in pristine condition. Check in with the service manager, give him the keys and wait. I listen to him caution the customer before me that they cannot move her car until they let her know about some damage on her bumper.  She acknowledges the damage and I continue to wait.  After an hour or so I go out to check on the tire...wouldn't want to drive on a flat...right?  It's getting rather low on air so I figure I'd let the service manager know (mind you the tire I am checking is right where the obvious damage mentioned later is)....he tells me "It's okay to drive a short distance on a flat tire." What!? Seriously...he is standing next to an article posted on the wall describing the severe damage that can be caused by driving on a flat tire.  I should have left...I did not and I continue to wait.
    I watch a large Mavis truck pull into the lot....it parks and obstructs my view of my car...after more waiting my car is pulled into the service bay. The work is done...it's been three or four hours--I just want to leave. As my car pulls across the parking lot I see AN OBVIOUS brand new dent mentioned above above the aforementioned leaky tire!  I hastily go outside to speak to the Mavis employee driving the car to ask what happened. As he hastily walks away...very hastily...he exclaims "That was there."  That was there?! NO IT WASN'T! Speak with the manager--that was there. Speak with the regional manager--that was there. Same line from everyone. One of the employees knows full well what happened but rather than do the right thing, after all accidents do happen and I think we all can accept that, it's more convenient to lie.
    Now Mavis...a full week later continues to deny any responsibility but as a last measure will "Review the video tapes."  A prospect thats of little help since they seem unwilling to review all of the video tape from when I turned over the keys to when they attempted to return the newly damaged car.
    This matter is still be looked at by Mavis corporate offices so  I look forward to sharing how that works out with the Angieslist community. This review deals solely with the service shop as it would be unfair to critique the Corporate Office prior to their concluding their "investigation."  

    $150 dollar new tire plus $1303 in body damage by a Mavis employee amounts to a $1453 to repair a slow tire leak.
    - Jennifer R.
  • B
    I like them very much. Their prices are reasonable.
    - FRANK K.
  • A
    No problem, waiting for service made appt. on line . Competitive price on tires.
    - John L.
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Tire Shops in Massapequa Park

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