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Find Top-Rated Manlius Sewer Cleaning Companies

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Sewer Cleaning reviews in Manlius

Real People ~ Real Reviews ~ Real Results

  • He was very prompt.  I will definitely call him again.  In fact I'll call him before I call the other company I've used to be honest.  I can't think of anything this provider could have done differently.
    - Christopher H.
  • First of all, their appointment was not always guaranteed when you make it afternoon. I was very disappointed at them because they didn't show up twice in a row and I wasted my time. First day, they said they would come to estimate the cost at or after 2 pm but they never showed up. I called them to double-check the appointment and they said the service person would come after 2 pm and I just kept waiting until 3:30 pm when I got a phone call from the dispatcher telling that they are taking too long at their previous appointment and are not coming today. On the next day, I asked the dispatcher to call me when their previous job is finished and they are leaving for my appointment, as it is at my new house and would take me ~30 minutes to get there. They called me to tell the service persons will leave soon so I went to my new house but then they called me again to tell they have to cancel that day. At that time, the dispatcher told me that they could not promise the appointment. I couldn't believe my own ears when I heard this. This is how they do their business. They make an appointment but it is not always promised. I should have forgotten about this company and used another but I couldn't reach other plumbers referred by my realtor. Thus, obviously you should make an appointment at their earliest time of the day with Roto-Rooter, or go to another plumber.
    The labor cost for two service persons is $120/hr including their shopping time for parts
    (they took 1.5 hours for shopping at the nearest Home Depot of 15-minutes driving distance). The reason for this delay was that the Home Depot clerk was unable to locate the parts and took a while to carry them from their storage and process the steel. When I said to the service person of Roto-Rooter, "You should have called the Home Depot beforehand to see if they have parts" he denied this accusation very aggressively but agreed to give me 30-minutes discount. 
    - Satoshi H.
  • The service was excellent in EVERY respect. Howard came out to the house within hours of our call and correctly pinpointed the blockage in less than an hour. Having found the blockage in the pubic portion of the line and unable to clear it with his snake, Howard called the County and waited at our house to meet the County crew, which in turn confirmed his findings and ultimately cleared the blockage. Had I not called Howard/Mohawk, I would have spent THOUSANDS of dollars digging up my portion of the line, when the blockage was not even in my portion of the line. I highly recommend them and will call them FIRST if I ever have a problem in the future. Honest and outstanding service in every respect!
    - Jean S.
  • The team spent nearly all day on the project. Our sewer line was difficult to find since there was no vent or cleanout in the lawn. Once they had the spot, they carefully dug down to it and around the water pipes. These guys are really good excavators. So good that they didn't need to remove the fence even though it was sitting right on top of the main line.
    Once the new pipes were in place, Rick tested the water flow numerous times to make sure everything was flowing properly. Then the hole was filled back in. We'll have to plant grass but the lawn looks pretty good considering the amount of dirt that was displaced and put back.
    I'd definitely hire Rick again. Great guy, great team, straight shooter, keeps homeowner informed throughout the service.

    - Matthew G.
  • We had three experiences with Austin over the last year that range from very good to poor.
    1.  Emergency sewer cleanout on News Year's Day, 2012 - GREAT emergency service on a holiday
    The guy showed up within an hour and snaked out the sewer from inside the house (we have no external vent).  Very friendly and efficient.  Great work.   The only downside was the small trail of sewer water and dirty footprints left behind when the worker left the house.  I recommend they put fabric boots on their shoes when entering the house and only where them in the basement / work area.
    2.  Video inspection, June 2012 - very good service but not punctual
    Very friendly and knowledgeable serviceman.  While I scheduled the first appointment of the day, I incorrectly assumed the worker would be at my house at 830.  I wasn't told they had to go pick up equipment and then come to my house.  I think he showed until after 10.   I was given inaccurate arrival times each time I called the main office to ask where he was.  Once he arrived, we were pleased with the work although water in the pipe led to in an inconclusive inspection.
    3.  Estimate for sewer repair - Oct 2012 - never showed up.
    We scheduled a 4pm appointment to get an estimate for sewer repair.  When no one showed up at 4 I called the office and they asked if he could come at 5 or 530.  No one showed up at that point either - no phone call either.  Having left work 2 hours early to be home for this appointment I was extremely unhappy and didn't bother calling back for another appointment.

    - Matthew G.
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Sewer Cleaning Companies in Manlius

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