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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Have a Foundation Crack? Consult a Structural Engineer

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Unfinished basement with cracks

Basement Waterproofing reviews in Mamaroneck

  • A
    Budget Dry Waterproofing Inc
    We found a small puddle in the corner of our basement the day we moved into our new house.��Worried, we scheduled an assessment from Budget Dry and Connecticut Basement Systems. Neither found anything urgently wrong the with basement, but both mentioned we might want to consider a long-term solution, such as a small drain, to reduce water seepage.��A few other people we had in the house also inspected the puddle and didn't see anything alarming.
    Two weeks later, our town was hit with a nor'easter, and dozens of gallons of water began to spill out of the puddle, flooding the basement. I called Connecticut Basement Systems, but they would not be able to send a representative out for several days. Budget Dry's sales rep, Jack, was in our house within a few hours.��
    He jumped right in, helping me shopvac out the water, lifting and emptying the 10-gallon buckets of water that I could not carry. He said we would need a french drain in the area where the water seemed to be coming from. But then he took the shopvac to the finished part of our basement, and began to carefully vacuum water from along each of the walls, revealing that water was actually spilling in from the base of every wall. This meant that we would need a full perimeter french drain.
    Jack actually seemed heartbroken to give us this news. He was very sympathetic to the cost and disruption it would cause, especially because we were new homeowners.��He lent us his own personal pump to help remove water overnight, and somehow he and his office arranged to have a team install the perimeter french drain the following day. This was evidently quite the feat, as they were fully booked for several weeks, but our situation was clearly an emergency and we were given priority.
    The actual drain installation was very stressful, but I'm sure any new homeowner would say the same about any construction project. A crew of four men did the installation, jackhammering out a trench along the walls and maneuvering carefully around a sewer pipe. The whole process was highly professional. The only issue we had was that the four crew members had patchy English, and their foreman/translator was occupied at another job. Fortunately, the owner, Marc, was able to explain everything to me over the phone, and Jack was also available on the phone all day between assessments to allay any concerns. There was one hiccup where it turned out our sump pump container was too small and that we'd need to replace the container and pump, which added an additional cost to the job, but in the end, it worked out just fine.
    In the middle of the two-day job, Jack even dropped by to check out the work and answer our questions.��The whole project is covered under Budget Dry's lifetime warranty, which gave us enormous peace of mind.
    We continued to work with Budget Dry after the installation of the drain and new pump. We needed to replace a sewer pipe, and when the plumber wanted to rip the pipe out of the ground next to the drain, Budget Dry offered to send someone out to inspect the plumber's work so that our warranty would not be invalidated. We spoke to them several times about the issue, and they were always very clear about wanting to accommodate us and maintain their warranty.��(We ended up not needing to rip out the pipe.)��
    When the cement over the drain developed cracking, they sent someone over to fix it, free of charge. It was fixed in under an hour.
    The biggest test took place over the last few weeks, when our enormous mounds of snow began to melt. I have no doubt that if the drain had not been installed, we would have seen a flood of icy melt-water fill the basement, but with the new french drain, our basement has been totally dry.��
    Our case was traumatic, but Budget Dry handled it exceptionally well, and with great humanity and sympathy for our frayed nerves. I recommend their services wholeheartedly. We plan to use their services again this year when we install a vapor barrier.
    - Rebecca Z.
  • B
    DryZone Basement Systems
    unknown
    - Jacquelyn T.
  • F
    Bruzzese Home Improvements
    unknown
    - john t.
  • A
    Bruzzese Home Improvements
    Contractor showed up on time. Great communication by phone and e-mail. Job was completed on time. Pleasure to deal with...
    - Yakov O.
  • A
    All Dry Basement Systems LLC
    Provided great insight and tips on the status of our current basement situation and what we could do to seal it all up.
    - Martin H.
  • A
    Connecticut Basement Systems
    My overall experience with them has been positive. We had no problems with them at all, they gave us a good estimate. I would consider them if we decided to go with the project.
    - Karl B.
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Waterproofing Contractors in Mamaroneck

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