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Auto Service reviews in Mamaroneck

  • F
    DCH Toyota Scion City
    I recently leased a Certified Pre-Owned Toyota Camry from the Dealership. My first experience with a lease and my first experience with Toyota. Overall, I was satisfied with that transaction. After 3 months, the car was still fine, but I got a flat tire. I called Toyota Roadside assistance and had the tire changed out to the temporary spare (donut). All went well with that call as well. I did not have time to address the tire for 2 days, in which time I stayed local and checked all the tires before and after every trip I made. Since I have overlapping warranties (3-yr New Car & Certified Pre-Owned Warranties) and Nitrogen Filled tires with a separate service agreement, I called Toyota to see if I had coverage for a flat tire before I took it to Mavis Discount Tire (where I usually go for tires). They told me they could not answer the question of coverage over the phone. I had to make an appointment with the DCH Toyota Service Center and speak with a Service Adviser. I made the appt and brought the car - with the flat tire in the trunk - to DCH Toyota Service in Mamaroneck. My assigned Adviser was on a break so another gentleman came over and told me to drive the car into the garage holding bay. I explained I didn't need any service, but to see if I had coverage for a flat tire. He insisted that I drive the car into the garage. Since the flat tire was in the trunk, I drove the car into the garage for easier access in the event they needed to get to it. When I got out of the car, the same 2nd gentleman came out to the garage, snatched the keys from my hands, got into my car and started the engine. He said it was standard procedure on every visit to provide a complimentary multi-point inspection (top off fluids, etc). Again I said I didn't need the car checked for anything, I was just there to ask about coverage for the flat tire. He directed me to go inside and speak with Adviser Gabriel and then drove my car into their service area. Already feeling uneasy, I sat down with Adviser Gabriel and explained I was only there to see if I had Toyota Coverage for a Flat tire. He did a quick check on his computer and saw no coverage, but said, while they had the car, he would call the different warranty companies and double check. In the event of no coverage, I asked for price quotes for either repair or replacement of the tire. The prices quoted for each were higher than what Mavis Tire charges. Since I live within walking distance, I walked home and waited to hear back. After 1hr+, I had not heard back, so walked back to Toyota Service for an update. When I got back Gabriel confirmed I had no Toyota Coverage for the Flat Tire .. and told me the tire needed to be replaced. I knew I could get it replaced at Mavis for less money, so I told Gabriel that's what I would do in this case. He completed my "paperwork" for the visit and they drove my car back into the holding bay. I went to the car and opened the trunk to make sure the flat tire, the jack, the lug wrench, etc were all there ... and the garage operator started screaming at me to "MOVE THE CAR! MOVE THE CAR!". So I quickly got into my car and drove it out of the bay .. and directly 1/2 mile to Mavis Tire. When I got out of the car at Mavis Tire, I checked all 4 tires (as I had done for the previous 2 days) .. and noticed one of the hub caps had been scratched up while it was at the Toyota Service Center. I took photos of the damage and immediately called Toyota to report it. I was advised to bring the car back to the Service Center to evaluate the damage. I drove the car (still on the donut) back to Toyota Service to evaluate the damage. I went inside to see Gabriel. The 2nd gentleman, again, interjected himself into our conversation ... and the 3 of us walked out to the car to see the damage. When I pointed out the damaged hubcap, the 2nd gentleman (who I later learned is Joe Modica, the Service Manager for the garage) went into his scripted rant about how no damage ever occurs at his station and how there was no way that could have happened there. He said I must have scraped a curb. I told him I had been checking all 4 tires repeatedly every day for the previous 2 days - including immediately before bringing the car to them -- and there was no question in my mind the damage occurred while at the Toyota Service Center. It was clear to me Mr. Modica has been down this path before .. and knows what I am now learning - that Toyota Corporate (so far) will do nothing to assist with a damage complaint against a Service Center. He was very quick to dismiss me and has characterized me to Toyota Corporate as a crazy customer. Since mine is a Leased car, I will be held responsible for this damage at the end of the lease so I am still pursuing this matter with Toyota Corporate. I will not return to this Service Center and hope Toyota Corporate investigates the business practices of this (Independently owned/operated) Toyota Garage. Having owned and maintained cars for 36yrs, this was one of the worst Car Service experiences I've ever had.
    - Vincent D.
  • A
    Yukis Pit In
    I have have taken my car to Yuki's for several years.  Not only is he honest, he has saved me from repairs I thought I needed. He is punctual, and reliable.  The cost is the same or better than the going rate for professional mechanics.
    - PATRICE T.
  • A
    Vincent Service Station
    Scheduled the inspection a couple of days beforehand.  They got me in at an appropriate time, and had completed the inspection within 15 minutes, faster than expected.  The gentleman behind the counter was very nice.  Everything went smoothly.  I'll use them for auto repair if the need arises.
    - Andrew C.
  • A
    Tarrytown Honda
    The process of buying a car at the right price is often difficult and harrowing. I knew the make and model and color I wanted, and sought a dealer that could sell it to me at the best price on that day. After a lot of back and forth, Tarrytown Honda was the place. So I got dropped off at the dealership ready to make the deal. When they brought the car around, it was the wrong one (V8 instead of V4). I was not prepared to pay for the V8, and became upset. They apologized profusely, gave me a ride home, and promised to have the car I wanted delivered to my house within a couple of days. I went through with the deal, and the staff followed through. So, while it was disappointing that they didn't have the car I wanted even though they had assured me of such over the phone, I was very pleased at the lengths they went to to right their wrong. All in all, I am pleased. A-
    - Andrew C.
  • A
    Honda of New Rochelle
    I used the Honda of New Rochelle express service. I did not wait, came back later in the afternoon. The oil change was performed promptly and professionally. The gentleman behind the counter was friendly and professional. The price was reasonable.
    - Andrew C.
  • A
    Auto Diagnostic & Repair Center, Inc.
    Their company was actually recommended to me by a friend. The owner of the business is extremely knowledgeable. He is so nice and he will explain everything to you. Even if you ask him to explain more than once, he will happily explain it until you understand. I have used him to do an entire service on my vehicle and then I've also used him when something just don't sound quite right and he had always reassured me that everything is fine or found the problem. He's wonderful. I wouldn't take my car to anybody else but him.
    - Mari N.
  • C
    I was not very happy with the overall service because I went in and explained what I wanted them to do and in the end, they didn't do what I had explained I wanted them to do and then they charged me a lot of money. I had to take my car back a second time and speak to a manager. I just was not happy.
    - Mari N.
  • B
    Honda of New Rochelle
    I submitted a request through Honda of New Rochelle responded with a very compelling price. I emailed back a couple of times, but responses were very slow. I finally just went in with a printout of the offer. There was no negotiation because it was a good price and their absolute lowest. They beat all the area dealers.
    When I came back a couple of days later to pick up the car as scheduled, I had to sit and wait over an hour; and remind them multiple times I was there. That was very frustrating. I finally took home my new car. I then received countless emails from them about sales, events, service offers, surveys, you name it. But when I asked a question about the car I never heard back.
    I got what I wanted at a great price. The experience was just ok. I know car buying can be a lot worse, so overall I am happy.
    - Mark K.
  • C
    Valvoline Instant Oil Change
    I pulled up to the building and they pulled the car into their garage for me and had me wait in the lobby. That was kind of nice since it's always a lil tricky to pull the car in. The wall between the lobby and garage is glass so you can see what the guys are doing inside the garage. They are pretty pushy on up selling on oil and all kinds of upgrades but overall it was pretty good.
    - Fatima P.
  • A
    Jim's Halstead Ave Svc Ctr
    Although you have this business billed as Jim's it now operates under a different name.
    That being said, i used them anyway, and i was completely satisfied..
    I will definitely be using them again.
    - Jeffrey L.
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Auto Services in Mamaroneck

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