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Transportation reviews in Macedon

  • F
    Quality Transportation Services
    From the outset, the phone conversation, which lasted about a minute, was not professional. I had called to inquire about hiring limo service for my daughter's upcoming 10th birthday party, and encountered a representative who was not warm, pleasant, or professional in any manner. Excerpts of the conversation:
    Him answering the phone: "Transportation"
    (My suggestion for improving your customer service: Thank you for calling Quality Transportation Services. How may I help you today?!")
    Me: after explaining the reason for my call, and said, "I'm looking at the weekend of August 8 or 9th."
    Him: " August 8th or 9th?"
    (My suggestion: Sir, where you looking at both days, or one or the other?")
    Me: We are looking at getting 10-12 girls together"
    Him: "I can only do 8."
    (My suggestion: I'm very sorry, Sir. Unfortunately, our limos can only take on 8 individuals at the max. Can we investigate this further? Will you be able to work with 8 little girls? I'd like to keep your business....")
    Me: " I am looking at 2 hours of service.
    Him: " I can't do 2h, has to be more than that."
    Me:"Blood pressure boiling over, and trying to keep my cool, and realizing there's no more reason to keep this stellar example of a customer service individual on the phone..."Thanks for the time, and I hung up quickly.
    You get the idea...NEVER, will I call this company again. If the business owner is reading this, rest assured I will let everyone I know not to use your service. I could have had the potential to steer a lot of business your way...if you only knew how much.
    - Kobi N.
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Transportation Services in Macedon

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