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Roofing reviews in Macedon

  • A
    Monroe Gutter Cleaning LLC
    As our gutters were cleaned too late in the year to know for sure they are completely clean, it won't be possible to tell how well the job was done until the first big rain in the spring. Assuming, the cleaning matches up with the other excellent qualities of this business, as noted above, we will definitely use again. We were substantially impressed with the responsiveness and professionalism of the company. The company offers an annual gutter cleaning plan, which is attractive.
    - Ron B.
  • A
    Northside Company
    Overall, Northside did an excellent job. Work was completed in a timely and efficient manner and the company was careful to protect the house and landscaping. There was only one job related misstep and the company accepted responsibility. The problem was thoroughly corrected promptly and professionally. Workers were respectful of property, courteous and approachable. Josh, the general project supervisor, a professionals professional, was a pleasure to work with. The estimate was accurate. The contract was detailed and fair. Craftsmanship while unexceptional, was acceptable. Some minor damage to gutters and incomplete post job cleanup was noted, but quickly and completely corrected when brought to the company's attention. Altogether, a responsible, responsive and ethical company. We would recommend Northside to our friends and neighbors without reservation.
    - Ron B.
  • A
    Sunset Roofing LLC
    After researching other company���s to help with our roofing issues we came into contact with Roman our sales representative from Sunset Roofing. The experience was fantastic and ultimately the reason we went with them. Roman explained how everything worked from start to finish. He made appropriate recommendations based on budget and what we were looking for. The end result was an awesome looking roof with quick turnaround. The roof install was over in two days and they even came to finish on a weekend! I would highly recommend Sunset Roofing for any roofing needs. They were kind, courteous, and professional. More importantly is that that they didn���t push things on us that we didn���t need! 100% Satisfied!!!
    - Jeremy W.
  • A
    Secore Contracting Services LLC
    The job started as scheduled, The crew took precautions to minimize the damage to landscaping. The contractor delivered everything that was specified in the contract. A damaged screen door was quickly repaired, and minor lawn ruts from equipment tires was addressed. Overall I am pleased with the job that was done.
    - Dan H.
  • A
    Mack Of All Trades
    Work was completed as discussed. Mike was personable, professional, honest, and listened to what I had to say and requested to have done. Was very quick to provide an estimate and stayed in touch with updates via email. Really like that I was invoiced via email and was able to pay online with a credit card, which was convenient and hassle free.
    - Richard M.
  • A
    Monroe Gutter Cleaning LLC
    Chet was wonderful. Very responsive to scheduling via email. Came sooner than expected. Left a very detailed receipt including the results from the roof indspection. Great customer service, gutters were clogged, now working great! I'll be using them again next year.
    - Teresa B.
  • A
    Monroe Gutter Cleaning LLC
    These guys were fast, efficient, and finished the job quickly. They bagged up the leaves removed from the gutters, cleaned up everything, and were very friendly. My husband passed away 4 weeks ago and I especially appreciated that they were able to help me out with this so quickly during this difficult time in my life. I told them I will definitely hire them again next year. Thank you so much!!
    - Terri D.
  • F
    Graves Bros Home Improvement Co
    As I sit here watching water drip through my ceiling two months after the new roof was installed, I am reminded that I made a huge mistake hiring Graves Brothers to do the work.
    My initial contact with Graves Brothers was fantastic, Steve came out to do the estimate and was very professional. He was well versed in roofing design and was able to discuss the various issues I had with the roof. He told me a ridge vent was the way to go and that would allow us to eliminate the ugly box and other vents sticking through the roof deck. Steve is the reason I picked Graves Brothers for the job. I figured since Steve was intelligent and professional I could rest assured the company behind him would be the same. 
    Dave contacted me with a start date and that date came and went without any word from Dave. I arrived home on August 20 to a crew of 6 guys finishing up my roof (I had no idea they were going to be here on this date). They were NOT Graves Brothers but some no name crew contracted by Graves Brothers. This crew did not know the first thing about roofing, yes they could throw shingles on the roof but they had no concept of proper ventilation techniques or how to properly transition from a pitched roof to a flat roof. Despite the fact that I clearly marked the vents to be removed (per Steve's recommendation) every vent was replaced with another vent and I ended up with more vents in the roof than I started with. Had the roofers known anything about roofing they would not have replaced box vents when they were installing a ridge vent.
    Because of this no name group of guys my roof leaked from day one but I didn't know this until much later.
    I complained to Steve who referred me to Dave. Dave told me he would get back to me but he never did. I finally heard from Dave when I emailed the owner of the company stating my dissatisfaction and including pictures.
    A few days after talking to Dave I came home to another guy on my roof. I asked him who he was and he told me he was going to fix the issues but he couldn't do them today (Friday afternoon) because he found a major problem. That problem was the transition to the flat roof. There was no overlap and the joint was leaking and would only get worse. He came back the following week and fixed the issues. Leaving the area that transitions to the flat roof cut back and looking like crap. I didn't bother contacting Graves Brothers at this point and figured I'd just wait. Not once was I notified when they sent people out to work on my roof, they would just show up, unexpected...
    A few weeks later Dave leaves me a voice message asking for payment. I emailed the owner again who didn't bother to contact me but had Dave reply to me. Dave told me the way the transition was left is "standard practice" which I'm still laughing about. Standard practice would have done the transition right the first time. Standard practice is to remove box vents when installing a ridge vent... So I have little faith in what Dave tells me and my roof still looks bad.
    I finally sent payment yesterday which was another big mistake since today I woke up to water leaking through the roof. I've had it... My experience with Graves Brothers is the worst I've ever had... Then again who exactly did my roof? Maybe if Graves Brothers actually did the work with craftsmen like Steve who understand roofing instead of some cheap subcontractor, I would be writing a different review. What I got was a crappy $2,500 roof for $5700. I chose to pay more because I expected more. 
    Maybe my job was to small for Graves Brothers to care about. Maybe I need to spend $30,000 on a roof before they will send out craftsmen instead of unskilled labor. Frankly, I could have done a better job. It looks like because the house is a mess they decided that the roof didn't need any attention to detail. 
     Once I signed the contract with Graves Brothers the communication was horrible. Oh, and my roof is leaking... Great job Graves Brothers...
    - John F.
  • A
    Ontario Exteriors Inc
    Before starting work, before we had even signed a contract, we were working with our insurance company to file a claim to cover part of the cost of this roof replacement. Without hesitation Todd came out and met with us and with our insurance adjuster to look over the roof and advocate for us to ensure that the adjuster understood what work was going to be done and which sections had been damaged by weather that would be covered under our policy.
    All workers showed up on time, worked quickly and efficiently. The work that was completed was done so with great attention to detail and I am very pleased with the products and installation methods used.
    After the first day of work on the project a very small leak developed due to an extended period of rain and a defect in the deck armor that had been installed before the shingles were installed. Upon noticing the problem we called Todd and he arrived at our home within 10 minutes, immediately called the supervisor for the job, they both went up on the roof that night, in the rain, and fixed the problem. He also assured us that he would complete any repairs needed due to the leak and hire a painter to fix the water stain on the ceiling.
    Most important of all, every person I was in communication with, and every person working on our home, exceeded my expectations in every conceivable way throughout every step of this project. In every phone, email, and face-to-face conversation that I had with every one of their employees every person was courteous, professional, and prompt in their replies. I work from home and they were also very conscious of my presence and worked around my meeting schedule to the best of their ability so that I was disrupted as little as possible.
    Should I, or anyone I know, need work on their roof or siding in the future I will be sure to recommend Ontario Exteriors.
    - Marc V.
  • A
    Allstate Roofing & More LLC

    Allstate Roofing was great! Right off the bat, I felt very comfortable with Jason, the Sales Representative, who was extremely helpful and knowledgeable. I wanted to make sure the job was done right with high quality materials and Jason spent a great deal of time patiently addressing all of my concerns and making sure he and his crew were completely clear on what I was looking for. I received quotes from a few different companies and spoke with their representatives, but did not feel the same level of confidence that I did with Jason and Allstate.

    Despite the fact that it was a very rainy week, the workers made use of every possible dry moment to complete the work. They were courteous and professional, arrived on time, and did a great job cleaning up. Throughout the process Jason kept in contact with me and was available when I had questions. The entire process went smoothly and my wife and I are extremely happy with the results.  I would definitely recommend Allstate Roofing to others!   

    - Patrick S.
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Roofing Contractors in Macedon

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