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Door Installation reviews in Long Island City

  • A
    Best contractors we have ever worked with. We will definitely use them for anything we need in the future. Every single day, they showed up, ON TIME like clockwork, and worked hard. I can���t say that for other companies we have worked with. Now I realize how bad the other companies were! Finished on schedule (3-4 weeks). Very friendly crew, easy to work with. Everything was ���no problem.��� :) Gave my husband and I piece of mind. They know what they���re doing, and even though we kept piling on projects after the initial work was started, they still finished within the original time alotted. Really, really good guys.
    - george c.
  • F
    I usually do not write reviews, but it may be helpful to someone. I was not happy with the owner and his company. First, it took way too long to receive the door and to get it installed. It took almost 2 months and we were not even contacted when the order finally came in. After 2 months, I actually called myself and the lady said the order was in. A customer should not be guessing when the order will come in. It was also very difficult to get a weekend appointment for the installation. After appointment was made, workers came and installed the door and locks. Few months later, the doors and locks are already falling apart and it is not locking shut properly. We never saw the owner again after he took our initial large deposit and he never even checked to see how everything went. I found the owner to be rude and a company that does not focus on customer service. I will not refer anyone to this company nor will I ever hire them again. I rather work with a company who is involved in the project and if you have issues, a customer should not be turned away or treated rudely.
    - Jr J.
  • A
    We just used JSI for a big renovation project in our coop apartment on the Upper West Side of Manhattan. We combined two units together to create a 3 bedroom, 3 bathroom with laundry room and separate den/playroom, and we ended up ding an almost full gut renovation of the entire combined space while living there. The entire project took 6 months (including the addition of a second bathroom renovation which was not part of the original plan), and I can honestly say this was the smoothest renovation project I���ve ever been through. Lorenzo and his team were skilled, efficient, honest and hard working. They arrived promptly at 9 AM every day and left a 5 PM every day, as per our coop rules. They respected all of the other strict coop rules, followed all of the coop���s procedures, and our resident manager and building management said they were one of the best contractors they���ve worked with. Navigating coop rules for alterations and construction can be a bit of a headache, so the fact that John, Lorenzo and their team could make this part smooth and problem-free was a huge help. Additionally, because we were living in the apartment during the construction, John and Lorenzo were helpful in protecting our living spaces while the work was going on, and were extremely patient with our many requests and questions about the various transitions between work stages, and they were so respectful of our privacy and safety, as we have two young children and wanted to ensure that the production and existence of dust, debris and other dangerous items was controlled. Lorenzo and his team were professional and courteous and nice to our children and caregivers. In terms of the end result of the work, they did a beautiful job. We basically gut renovated the apartment, including a total renovation of two full bathrooms, the creation of a laundry room (with a sink), creation of hallways, new flooring, and bedrooms and closets. We used extremely delicate and high-end marble for the entirety of both bathroom walls and floors, and the work that Lorenzo and his team did on the marble was meticulous and beautiful. The paint job was also very good, as was the carpentry. Any issues we discovered were addressed promptly. My favorite part about working with John was how responsive he was. He answered texts, emails and phone calls promptly. He was genuine and really cared about the quality of the service and the work. And that���s not something that should be considered lightly, as my past experiences of working with contractors and other service providers was quite the opposite. John was honest and direct about issues, timelines, tactics, etc. John was also on the job site at least once a week throughout most of the project checking on progress, keeping in communication with our building management and super, and would come to the city on an ad hoc basis whenever we requested. We strongly recommend John Santiago Interiors, in particular Lorenzo and his team. We have absolutely nothing negative to say about them as they made an inherently difficult situation as smooth and pain free as possible. We were sad to see them go!
    - Natalie N.
  • A
    The craftsmanship, quality of work is outstanding. If there was any issues he brought it to our attention and explained it in a matter so we could go mderstand the issues. We will continue to use him on future projects.
    - Danielle C.
  • F
    Total disaster. These guys are thieves, straight up. Double billed for incomplete work, wouldn't finish, always said it was the weather, stole the materials we bought, then disappeared. Hire at your own peril.
    - David S.
  • A
    I called Peter on 8/24 and he came to look at the cellar door and took measurements. On 8/31, the crew came and installed the new cellar door. They took out the old rusted door, painted the new door and cleaned up the area where they were working. I had asked Peter to put a handle on each door to make it easy for me to open and he did. Was pleased with the result.
    - CATHY M.
  • A
    It went well. The job took two weeks longer to get started than we originally agreed. Mr. Nunez said it was because it took time to order the steel door. However, once the work was started it was completed within three days. I am happy with the results. And I would be willing to use this company again for other jobs in the future. I had asked for an insurance certificate accepting liability for his workers as required by my insurance carrier. He supplied this on the day of the job as I had requested.
    - Robert G.
  • F
    All of the doors showed up damaged and it turns out that the person they sent to take measurements also measured incorrectly. In addition, they billed incorrectly for the type of door I needed, so when the installer came to install the doors, he had to leave because they had not paid the contractor enough. I ended up returning the doors to Home Depot for a full refund.
    - Aaron A.
  • A
    David started in February 2016 and our two families moved into the top two floors by mid-September 2016. It would have been sooner if the plumbers (different company that I hired independently from David) had done a better/faster job. That's a pretty quick turn-around for such a large project with so many moving pieces. We are very happy with the results. David was totally committed to the project, gave me good advice at critical moments, and we easily worked through the very few times we disagreed on how something should be done. He's a great contractor, and he's also a very honest and good person. I recommend him to everyone I can.
    - Alexis L.
  • A
    Valentino came over to our house and he had every sample book you need to find the door you need. He really knows what he is talking about. If you have gone to those box stores you'll know what I'm talking about. We love our new doors!!!!
    - Marven T.
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Door Installers in Long Island City

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